Qantas Account: Notice of suspension

[Boca68]

I do regularly buy clothes, even shoes online. I'm relatively lucky that I rarely need alterations or the like to clothing. So its convenient. As for shoes, I know my sizes (Euro, UK, US) even so, I accept its a little tricky. But never had any major problems.

But I have only twice returned an online purchese. Once because it was the wrong item altogether and the second time because the item of clothing was clearly damaged. A rather large tear in the crotch of the jeans, big enough to put my hand through.

But buying with the intent of returning at least one item, amounts to playing the system in many ways. Call it a loophole. But its allowed , so not wrong. But the difference here is the QFF points. Do you, or even should you ever retain them? For me, absolutely no.

 

[Denali]

Will say a couple of the staff in my office will order multliple dresses from Iconic and then return the bulk.

End of year formal & christmas party season gets very busy with dress buying and returning.

 

[dajop]

When talking of legitimacy, remember this account suspension is a flag, and there could be valid and legitimate reasons people return products, even those who make a habit of it. OP is almost certainly outside the statistical norm (in terms of quantity and timing), hence the suspension. Also for all the people who routinely return clothes etc bought online, do they wait until after points have credited to do so? That would seem to be a critical "flag" for further follow up, especially if done routinely.

 

[wandering_fred]

I won't buy most things online.
A size 44 shirt from 10 years ago fits comfortably today. It's a lottery buying a size 46-47 shirt today as some don't fit.

John you have spent enough time in Bangkok to know where to buy "unsized but pre-measured" shirts that should actually fit......................

Just wandering
Fred

 

[RichardMEL]

But buying with the intent of returning at least one item, amounts to playing the system in many ways. Call it a loophole. But its allowed , so not wrong. But the difference here is the QFF points. Do you, or even should you ever retain them? For me, absolutely no.

a ha!

BUT what exactly is the intent?

As written "Intent of returning at least one item" - well if I buy a L and an XL of the same shirt - I am going to return one one way or the other because one will not fit. Is the intent then to return it because it does not fit, or is the intent to return it *to keep the extra points*

and that is the key

and to anyone trying to prove this... well I say good luck.

Which suggests that whatever has set QF's flags off for the OP it's way more than the case of returning items in this manner where it would be common sense to think "it's a wrong size return"

which suggests it's a matter of volume of items, or volume of points (ie: high priced items) or both and further suggests a pattern over time and trrend.

For example I think if I buy a shirt from retailer X and size XL fits me, I'm more likely to stick with XL from then on under the assumption that same brand items should, more or less, fit (just as if I am in a store the first I would try on would be an XL).. that would be, I think, normal human behaviour. Of course, a different brand could well have a different size chart or just not fit the same but I think my general point is cear.

Anyway back to "intent" - this is the key here. If it's purely returning items that do not suit (or damabed, or wrong, or whatever) that's one thing... the points? that's something else.

 

[RichardMEL]

on and as aisde, the ads thrown up my page, google or whatever in the forum for this thread are now all shirts and clothes. ROFL

 

[Pushka]

on and as aisde, the ads thrown up my page, google or whatever in the forum for this thread are now all shirts and clothes. ROFL

Could be worse I guess. Pictures of detectives investigating fraud and jails.

 

[JohnK]

John you have spent enough time in Bangkok to know where to buy "unsized but pre-measured" shirts that should actually fit......................

I don't do sightseeing so wouldn't know where to go.

P.S. Are you referring to Indian tailors?

 

[wandering_fred]

I don't do sightseeing so wouldn't know where to go.
P.S. Are you referring to Indian tailors?

I'm still using the same shop I first entered in 1979....... His sons now run it.

Just wandering
Fred

PS I'm a tough fit - transitional vertebrae........

 

[mrsterryn]

I have a reasonable amount of points and between flights and hotel stays and general usage of a Qantas credit card , not sure I would notice deductions or not of points unless substantial .
Mr T is the credit card holder and he does get a lot of points.
I kinda think it would have to be a substantial amount of shopping to not notice the points only increasing and rarely if ever decreasing with the knowledge you are returning items

 

[HTG2016]

The buying of 2 different size shoes is odd to me, but each to their own.

As your buying (and returning) habits are somewhat similiar to the OP, do you think your account could possibly be audited? And in your experience, have you kept the QFF points for the returned products? I only ask, because the OP seems to have gone quiet , perhaps you might enlighten the forum.

My partner buying a couple size , colour of different item and return the one she doesnt like not only similar to OP but also the same as 80% of online shopper nowadays . This show you rarely shop online and dont understand how it work .

And no my accounts wont be getting audit for a pairs of shoe return . Most of the time goods get free return within 3 days of received which wont earn any points at all . And i have no interest in keeping my money for a period of time to earn a couple points .

Similar to all my Cashrewards hotels.com booking got cancel when my plan changed
All the time , guess what i dont get any cashback for those bookings as well .

I hope the above enlighten your knowledge

 

[HTG2016]

Anyway back to "intent" - this is the key here. If it's purely returning items that do not suit (or damabed, or wrong, or whatever) that's one thing... the points? that's something else.

If one keep ordering and returning online shopping after 40-50 days well after the points have been received you might get flag in QF system .

No problem at all if you keep buying and return under 7 days . Which your order wont received any points at all in the first place .

 

[JohnK]

I'm still using the same shop I first entered in 1979....... His sons now run it.

Indian tailors? I mostly don't like their styles. I prefer to buy business shirts here. Just need to check the sizes.

 

[Boca68]

My partner buying a couple size , colour of different item and return the one she doesnt like not only similar to OP but also the same as 80% of online shopper nowadays . This show you rarely shop online and dont understand how it work .

And no my accounts wont be getting audit for a pairs of shoe return . Most of the time goods get free return within 3 days of received which wont earn any points at all . And i have no interest in keeping my money for a period of time to earn a couple points .

Similar to all my Cashrewards hotels.com booking got cancel when my plan changed
All the time , guess what i dont get any cashback for those bookings as well .

I hope the above enlighten your knowledge

Well, actually I am a regular online shopper. As I stated.

80% of online shoppers? Where do you get that figure? Clearly I'm in the remaining 20% of regular online shoppers.

You state that you (or your partner) return regularly within a few days. Again, I stated that is perfectly fine. Unusual for me or anyone I know in that 20%... But the question I asked , was do you get to keep the QFF points. Simply that. Your buying/returning is not really in question. The question is do you keep the points? Or are they taken back.

I don't know? Because I don't do this. So enlighten me

 

[HTG2016]

. The question is do you keep the points? Or are they taken back.

I don't know? Because I don't do this. So enlighten me

You dont earn any points at all in the first place for order return before 30 days . QF wait for 30 days before they credit the points

 

[MrJetset]

So what we've learnt from this thread:

1) QFF have processes in place for unusual activity;
2) OP unwilling to answer any questions, despite posting on an online forum;
3) Many of the responders here don't understand how online shopping works and still rely on a 'Are you being served' shopping experience.

It's 2018. Look around any office and people are ordering 2 pairs of the same shoes in different sizes or 10 items from The Iconic and sending half back. Simply slap on the return label and you'll have your refund in 3 days. Even returns to Selfridge's London via the mall with DHL are easy.

Despite this it's clear the OP's activity was highly unusual.

 

[SOPOOR]

What an absolute joke and hypocrite

about 18 months ago there was a Qantas promo that specifically said double Qantas points for Feb march and April On any points earnt up to 5k per month. Click here to register

So many of us did and never got the points

I called Qantas on multiple occasions and none of the promotions staff had any idea what I was talking about. They then expected me to have a screenshot of it. They promised to investigate and call me back on numerous occasions. I even escalated it to management. Still no reply
They then accused me of making it up or getting it confused with another deal even though I had a copy of the terms and conditions

Fed up I gave up and contacted the Aviation consumer advocary or whatever its called.
By this time I had managed to find a screen shot of it.

Around the same time other members all reported getting 3 lots of bonus points. 5000, x00, y00 even though they didn't spend that much and so did I.
However I was owed 15k all up due to my spend . In the end the aca said nothing we can do, wwe cant force qantas to do anything. And here is their reply, ( which basically said we gave you 5k)

the ACA tried their best and had great communication, but I didnt get the result I wanted or deserved, a big thumbs down from me for qantas

 

[SOPOOR]

So what we've learnt from this thread:

1) QFF have processes in place for unusual activity;
2) OP unwilling to answer any questions, despite posting on an online forum;
3) Many of the responders here don't understand how online shopping works and still rely on a 'Are you being served' shopping experience.

It's 2018. Look around any office and people are ordering 2 pairs of the same shoes in different sizes or 10 items from The Iconic and sending half back. Simply slap on the return label and you'll have your refund in 3 days. Even returns to Selfridge's London via the mall with DHL are easy.

Despite this it's clear the OP's activity was highly unusual.

I've never met or heard anyone who does this but in today's world and selfish me me me society I guess that's possible. No free return shipping or restocking fee would put an end to this behaviour

 

[pjm99au]

I've never met or heard anyone who does this but in today's world and selfish me me me society I guess that's possible. No free return shipping or restocking fee would put an end to this behaviour

Returns are one of the fundamental foundations of the on line business model. You save on your bricks and mortar costs and you expect a % of your sales will be returned due to the customers inability to actually experience products prior to purchase.

The alternative is that you visit a bricks and mortar retailer. Waste their time getting sizing or specification right and then go to an alternative on line retailer for a cheaper price. That is selfish behaviour.

 

[SOPOOR]

Returns are one of the fundamental foundations of the on line business model. You save on your bricks and mortar costs and you expect a % of your sales will be returned due to the customers inability to actually experience products prior to purchase.

The alternative is that you visit a bricks and mortar retailer. Waste their time getting sizing or specification right and then go to an alternative on line retailer for a cheaper price. That is selfish behaviour.

Returns are part of any business whether physical or online Thats fine. Any retailer who complains about any returns shouldn't be in the busjness

However behaviour like what you mentioned and what I mentioned is not on. It's taking advantage of the generosity of a business who doesn't have to pay for return shipping by law. Or offer such a long return period. If a buyer had to pay for return shipping (assuming its not a faulty product ) then they're not going buy 4 shoes which 3 are going to be returned That's 3 loads of shipping, receiving back used goods, and a lot of resources.

No different to those people that book 4 restaurants on a Friday night months in advance and cancel three. Many restaurant owners are complaining about this recently
Put a non refundable deposit and thst will stop