AFF Supporters can remove this and all advertisements
Yes, I've had the same.
Double miles posted on the HH account and only the normal miles appearing at Velocity. I contacted Velocity about this and I really don't think they understood me as they sent me off to complete a 'missing points' web form which I think really more properly relates to non crediting of miles from a partner when booked via the velocity/virgin site rather than independently like this ... still, they said to me that they couldn't progress the claim unless I first did the form, so I've done that and will follow up with them again this week.
Thankyou for reporting back - I have now had 4 hotel stays posted in the same incorrect manner.Coming back to this - ...
Struggling to use your Frequent Flyer Points?
Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.
Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.
This is all on the VA/Airline miles not posting, right?
Otherwise, every stay under this promo, when opting for double points, had paid appropriately for me.
I have now sent a PM to "Velocity Frequent Flyer" with screen captures etc. - hopefully enough to make the issue obvious.