Have been trying to make award bookings tonight to no avail, getting the
"an error has occurred in our central database'
after inputting passenger names.
Anyone else got the same?
Im just having it happen continually now, im just trying to book using multi city option MEL-HKG-BKK on CX.Yes, I tried to book about 2 weeks ago and got the same message. It finally worked fourth time round. The first three, my internet connection was slow. I searched for Qantas problems and found that if it times out or takes over about 10 mins, the error message appears.
2 weeks ago for me too - got the same message repeatedly over a couple of hours and eventually had to ring to book;......and a big "Cheerio" to Fleur the particularly unhelpful Kiwi lass at the QF call centre who told me I should ignore the message to call them and just keep trying on-line - amongst other BS!!! I simply asked the obvious "Why can't you do it?" but gave up when that made her seemingly even more determined NOT to help me. (I have the time and date if you want to listen to the tape of what some of your staff think customer service is, Red Roo). Thankfully QF also employs Jodie who couldn't have been more pleasant and helpful.Yes, I tried to book about 2 weeks ago and got the same message............