Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Mr H]

I have married segments SIN-KUL KUL-CDG on Malaysian Airlines. Unfortunately the first flight has absolutely horrible on-time performance and there is a >50% chance I will miss my flight to CDG.

If, as I expect, I can't change the first leg through Qantas, is it possible to try and fly-ahead on the day with MH? They have multiple earlier flights. If I do that, will it void or cause problems with my remaining legs? And if I do miss the CDG flight, will that cancel the rest of my OWA ticket even if MH re-routes me as they should?

I doubt you’d be allowed to fly ahead and if you did, it could well void your remaining itinerary. If you take the scheduled flight and miss the connection then MH has to make alternative arrangements. There is a risk this would void the OWA so you should try to call QF asap to try to save it.

 

[MEL_Traveller]

I have married segments SIN-KUL KUL-CDG on Malaysian Airlines. Unfortunately the first flight has absolutely horrible on-time performance and there is a >50% chance I will miss my flight to CDG.

If, as I expect, I can't change the first leg through Qantas, is it possible to try and fly-ahead on the day with MH? They have multiple earlier flights. If I do that, will it void or cause problems with my remaining legs? And if I do miss the CDG flight, will that cancel the rest of my OWA ticket even if MH re-routes me as they should?

You can try and fly ahead… staff at the airport have greater power to make changes on the day of travel. Airpines can however be reluctant to do that for a number of reasons.

However, if they do let you fly forward, there is a risk they might not reticket correctly. Same as if you miss the connection… while you will be accommodated on the next available service to Paris, there can be issues with reissuing the ticket.

If you have been rerouted or miss a connection, call Qantas as soon as you get to Paris and ask them to check the ticket is still in tact. Don’t rely on what’s said in Manage Booking. Call qantas and ask them to check and confirm.

 

[J-P]

Thank you both, I was wrong and Qantas did happily make the change to an earlier SIN-KUL flight without losing the CDG leg Definitely didn't want to risk the consequences of screwing the rest of the ticket up.

 

[MEL_Traveller]

Thank you both, I was wrong and Qantas did happily make the change to an earlier SIN-KUL flight without losing the CDG leg Definitely didn't want to risk the consequences of screwing the rest of the ticket up.

Just check you have a new ticket number, or that the current e-ticket has been reissued properly. MH is one of those airlines that will cancel if not ticketed in time.

 

[J-P]

Just check you have a new ticket number, or that the current e-ticket has been reissued properly. MH is one of those airlines that will cancel if not ticketed in time.

Very useful reminder for everyone Yes I did initially not get it, but followed up and they re-issued

 

[mini2]

Hi all, I've just made a rewards flight booking on QF metal, so far I haven't received the ticket. I thought it must be an empty APIS issue, so I've filled that in with my DOB and nationality. No dice. It's been more than an hour, should I panic?

I've flicked an email to rewardticketingescalations email address.

 

[DC3]

Very useful reminder for everyone Yes I did initially not get it, but followed up and they re-issued

So, you have received the updated e-ticket. That’s the main thingy.

 

[DC3]

Hi all, I've just made a rewards flight booking on QF metal, so far I haven't received the ticket. I thought it must be an empty APIS issue, so I've filled that in with my DOB and nationality. No dice. It's been more than an hour, should I panic?

With QF metal there’s not really a risk involved. It can be risk when non-QF metal is in the mix.

 

[elanshin]

Hi all, I've just made a rewards flight booking on QF metal, so far I haven't received the ticket. I thought it must be an empty APIS issue, so I've filled that in with my DOB and nationality. No dice. It's been more than an hour, should I panic?

I've flicked an email to rewardticketingescalations email address.

Wrong thread, but if it's on QF metal, not too much to worry about. They can after all control their own inventory and open things up if they mess up. If you're really concerned, you can always give them a call and they can sort it out pretty quickly.

I know you've already emailed that specific email, but I would restrain from it in the future if its a delay on QF's own plane's e-ticket being issued. It's like calling 000 and clogging the lines up with a low urgency issue. There are much more pressing awards that go missing and when you really need it (for a partner airline), you'd hope the team can get to yours asap.