Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Point Ventures]

Still being advised that I can’t return to Australia SIN-SYD then leave again on SYD-LAX after transiting on AKL-SYD.

 

[Port Power]

Still being advised that I can’t return to Australia SIN-SYD then leave again on SYD-LAX after transiting on AKL-SYD.

Another way would be to drop AKL-SYD return, making the trip start and finish in SYD. You can book AKL-SYD-AKL as a separate ticket.

 

[elanshin]

Still being advised that I can’t return to Australia SIN-SYD then leave again on SYD-LAX after transiting on AKL-SYD.

Same problem, because AKL is being classes as Australia. And if it is then you can't return back to "Australia".

Hence why the computer can't do it.

 

[logos 01]

Still being advised that I can’t return to Australia SIN-SYD then leave again on SYD-LAX after transiting on AKL-SYD.

Are they saying what rule is being broken by doing so? I had so many arguments with them over number of stopovers, stopover vs transit etc. Got there in the end but it was painful.

 

[elanshin]

Are they saying what rule is being broken by doing so? I had so many arguments with them over number of stopovers, stopover vs transit etc. Got there in the end but it was painful.

The computer thinks AKL is Australia and thus the instant you "return to Australia (country if origin)" you can't add more sectors at all - for any classic rewards because it won't be able to price it. Thats not a OWA rule but just a general classic rewards rule.

 

[Point Ventures]

The computer thinks AKL is Australia and thus the instant you "return to Australia (country if origin)" you can't add more sectors at all - for any classic rewards because it won't be able to price it. Thats not a OWA rule but just a general classic rewards rule.

Exactly this. I tried explaining the different sections of T&Cs regarding classics vs Oneworld rewards. I have all the reasons why I can’t, including you have to go around the world, but the computer is saying no to coming back to Sydney and leaving again after transiting. I can’t remove the AKL-SYD leg, as the itinerary will then commence in Australia and therefore finish when I fly SIN-SYD sector.

Exactly this. I tried explaining the different sections of T&Cs regarding classics vs Oneworld rewards. I have all the reasons why I can’t, including you have to go around the world, but the computer is saying no to coming back to Sydney and leaving again after transiting. I can’t remove the AKL-SYD leg, as the itinerary will then commence in Australia and therefore finish when I fly SIN-SYD sector.

Been on the phone to Qantas for 8.5 hours today. At one point I had three 20+ year veterans from Hobart standing around the computer, giving advice.

 

[Point Ventures]

Ticket has now been issued. They ended up forcing the ticket, still not a Oneworld redemption. They only charged me 341,800 points per pax, as they couldn’t get it to calculate the Oneworld redemption rate. The entire itinerary in in J.

 

[Aeryn]

Ticket has now been issued. They ended up forcing the ticket, still not a Oneworld redemption. They only charged me 341,800 points per pax, as they couldn’t get it to calculate the Oneworld redemption rate. The entire itinerary in in J.

Well thats a win as ít is cheaper than the OWA J rate of 365,800

 

[logos 01]

I'm glad they seemingly recognised the situation as a computer limitation rather than a mythical breach of the Oneworld award rules.