Oneworld Classic Flight Reward Discussion - The Definitive Thread

[qiaqia]

It's married segment availability. Only available when transiting via HKG and not originating from HKG.

ok.. haha, learned something new today.
thanks for the reply

 

[Battymum]

Need help with horror situation.

Yesterday I spent over 5 HOURS in webchat trying to get a QR flight added to my booking - and it almost cost me the seats. The lady in the chat wanted to argue with me about availability when I could see it. Eventually, she magically found some availability and booked me the flight. But that was only after she argued with me for another hour about the OWA limit being 15000miles which is why we couldn't see availability.

Now I am trying to move up a pre-existing flight FCO-DOH to the day before, to ensure that the stop at DOH counts as a stopover (which I need it to). Everyone keeps telling me that there is no availability despite it being clearly bookable on the website. I'm not picky, I'm happy to take any of the planes there.

Some have agreed that I can make a singular booking of the flight, but I'm not able to add it to my existing one. When I brought up the issue that it could be a married segment they fobbed me off. The last call centre operator I was on the phone to moment ago was incredibly rude to me, and after 'going away to check' something for 20mins, HUNG UP on me after I asked for the justification. I knew he was there, he just went silent for a while, typed on his computer, and then hung up. After an immediate call back I'm now in another 30min queue.

If I am able to make the single booking both ways, then there needs to be a way for me to book both within this booking. How can they justify refusing to give me a ticket that is clearly there? Any help? I think I've gone past a total of 10 HOURS in SMS chat, online chat, and RUDE CS call centres.

Desperate. What magic words do I need to say to them to make them understand?

Hi Kyah
I was glad to read you got your flights sorted.

But I was trying to understand what the issue was?

I am hoping to book SYD-DOH soon and then add DOH-JMK the next day when it becomes available - do you think I will run into trouble with this scenario?

 

[flyingchicken]

Hi Kyah
I was glad to read you got your flights sorted.

But I was trying to understand what the issue was?

I am hoping to book SYD-DOH soon and then add DOH-JMK the next day when it becomes available - do you think I will run into trouble with this scenario?

Battymum - I wasn't able to tell this until I attempted it. Perhaps others know how?

If at all possible, and they are available, I'd suggest to your service operator that they try to rebook it as a single long flight if your original plan appears to be blocked. I.e SYD - JMK via DOH. QR didn't want to explain why that block was there, or how to get around it. It was only that I came up with a creative alternative with an operator who was willing to try it out for me. Good luck!

 

[Battymum]

The trouble is I will need to grab the Sydney flight as soon as it is available and the other leg is not released until the following day.
I have been planning this for 6months and can see flights become available everyday but they are gone pretty quickly.
And like you I won’t know until I try.

Although I am not looking at a OWA just a simple there and back. The return will be on a seperate booking.

 

[cjd600]

Hi Kyah
I was glad to read you got your flights sorted.

But I was trying to understand what the issue was?

I am hoping to book SYD-DOH soon and then add DOH-JMK the next day when it becomes available - do you think I will run into trouble with this scenario?

This week I got SYD-DOH, and then called to add DOH-CDG next day, no problems. (Was holding my breath though)

 

[Battymum]

That’s comforting to know.
My plan is if the QR909 is still available on the previous night of my preferred departure I will take that and should be able to book right through.
If not I will take QR907 and the 8hour layover.

 

[cjd600]

That’s comforting to know.
My plan is if the QR909 is still available on the previous night of my preferred departure I will take that and should be able to book right through.
If not I will take QR907 and the 8hour layover.

yeah, need to be quick with the "leave it and book right thru", the 909 goes pretty quickly next day sometimes.
I needed the 907 as 10y.o. daughter wants to go in the 'family suite'...Qsuites.
Not sure she realises we have an 8hr DOH layover because of it

 

[Danger]

. . . Some have agreed that I can make a singular booking of the flight, but I'm not able to add it to my existing one . . .

This is at least the fourth time in this thread that members have reported being told by QF that an otherwise available award flight cannot be added into existing itinerary but can be booked as a new, standalone itinerary. This is very concerning with significant ramifications given it's often impossible to book the whole award in one go.

 

[jasyoung]

Quick question about the Qantas website vs awardnexus.

I'm trying to find a flight from KUL to Athens around the 8th Feb. The Qantas website says nothing available however when I go to awardnexus, it comes up with a Royal Jordanian flight available. I believe that RJ flights are eligible but if they don't appear on the Qantas website, can the call centre find them and use them?

 

[motef]

Quick question about the Qantas website vs awardnexus.

I'm trying to find a flight from KUL to Athens around the 8th Feb. The Qantas website says nothing available however when I go to awardnexus, it comes up with a Royal Jordanian flight available. I believe that RJ flights are eligible but if they don't appear on the Qantas website, can the call centre find them and use them?

Generally if you cant see them on the QF website they cant be booked by QF

It may be award availability that is not released to partners by Royal Jordanian

Have you checked another OW partner website like BA, JAL or AA?

 

[motef]

Quick question about the Qantas website vs awardnexus.

I'm trying to find a flight from KUL to Athens around the 8th Feb. The Qantas website says nothing available however when I go to awardnexus, it comes up with a Royal Jordanian flight available. I believe that RJ flights are eligible but if they don't appear on the Qantas website, can the call centre find them and use them?

So i just checked QF (SG) and also checked BA and the only availability i see on both websites in J is QR obvioulsy via DOH

 

[flapper]

Quick question about the Qantas website vs awardnexus.

I'm trying to find a flight from KUL to Athens around the 8th Feb. The Qantas website says nothing available however when I go to awardnexus, it comes up with a Royal Jordanian flight available. I believe that RJ flights are eligible but if they don't appear on the Qantas website, can the call centre find them and use them?

I believe it’s always worth asking but don’t be surprised if it’s No. I know some QF seats don’t show on BA website for example. I don’t know if they can be booked by BA members or not. QF doesn’t show all IB availability but I have asked and been able to book them.

 

[zoom&boom]

Evening All

Doing lots of dummy bookings for my initial Oneworld Classic Flight Award and May have come up against a problem.
When I look at a single booking using flexible with dates it shows availability beyond the Qantas - 353 days eg JAL at - 360 days. Is this actually bookable online?

If I use the multi- sector option I can only book -353 days and by that time the sectors that were available are no longer available. If the answer to my first point is yes then can I call Qantas (heaven forbid) and book two or more sectors at greater than the -353.

Fingers crossed and many thanks for clarification

Zoom

 

[Jacques Vert]

Quick question about the Qantas website vs awardnexus.

I'm trying to find a flight from KUL to Athens around the 8th Feb. The Qantas website says nothing available however when I go to awardnexus, it comes up with a Royal Jordanian flight available. I believe that RJ flights are eligible but if they don't appear on the Qantas website, can the call centre find them and use them?

For RJ, you often have to split the search. Have you tried a multi-city search: KUL-AMM, then AMM-ATH?

 

[DC3]

… When I look at a single booking using flexible with dates it shows availability beyond the Qantas - 353 days eg JAL at - 360 days. Is this actually bookable online?

If I use the multi- sector option I can only book -353 days and by that time the sectors that were available are no longer available. If the answer to my first point is yes then can I call Qantas (heaven forbid) and book two or more sectors at greater than the -353 …

A few days ago I booked JAL on the QF website, MEL-NRT and NRT-BOS, at 360 days out.

For example, this is currently showing for 6/8/20, and is bookable now:



Also, you can call the QF Call Centre (an extra 5,000 points per passenger, plus probably an extra fee if booking Economy).

Edit: For my booking, I did not use Multi-Booking, but just searched MEL-BOS to get that result

 

[motef]

Evening All

Doing lots of dummy bookings for my initial Oneworld Classic Flight Award and May have come up against a problem.
When I look at a single booking using flexible with dates it shows availability beyond the Qantas - 353 days eg JAL at - 360 days. Is this actually bookable online?

If I use the multi- sector option I can only book -353 days and by that time the sectors that were available are no longer available. If the answer to my first point is yes then can I call Qantas (heaven forbid) and book two or more sectors at greater than the -353.

Fingers crossed and many thanks for clarification

Zoom

You can select greater than 353 on the QF multi city tool.

Just select Flexible With Date and choose the last date you can pickup on the QF calendar. Then when the results are returned you will see dates in the calendar view for up to 361 days and in some cases greater although my experience is that greater than 361 is China Eastern which cannot be used as part of an OWA

 

[zoom&boom]

Wow. Thanks for those very quick responses. Wasn’t aware that the flexible with dates worked on the multi cities. You guys may just have saved a marriage....

Zoom

 

[zoom&boom]

You can select greater than 353 on the QF multi city tool.

Just select Flexible With Date and choose the last date you can pickup on the QF calendar. Then when the results are returned you will see dates in the calendar view for up to 361 days and in some cases greater although my experience is that greater than 361 is China Eastern which cannot be used as part of an OWA

Hi motef

When I select the last day possible at -353, 30JUL and flexible with dates, I can select SIN-NRTon say the 6AUG. We I Hirt Continue
It displays “Dares must be in departure order” and I can go no further. The system seems to lock on the original date selected.

Any ideas on what I am doing wrong.

I am trying to book SIN-NRT 6AUG and NRT-HEL 7AUG us

Thanks in advance

 

[motef]

What’s the intinerary your trying to book?

Destinations and dates?

 

[motef]

So here is my search note that Flexible with dates is selected and they are in logical date order. If you have more than two flights in you Multi City QF only allows you have two flights with the same date selected.

So if it was
Flight 1 SYD -Sin 28th Jul
Flight 2 SIN - NRT 28th Jul
Flight 3 must be a date after 28th Jul





then select Search Flights

Calendar opens and shows dates past 30th Jul




Pick your dates and select continue noting they must be in logical date order ie you cant take Flight 2 before Flight 1
and then the results




in this example just remember you cant have China Eastern in a OWA as its not part of OW