Oneworld Classic Flight Reward Discussion - The Definitive Thread

[jbmemories]

The problem with that is that if its not available to QF then even if itd available to Avios users, if QF can't see it then it won't matter. QF needs to be able to book the tickets for OWA.

ah okay you want to use QFF points, yeah sorry its only AY and Avios trick for now

 

[elanshin]

ah okay you want to use QFF points, yeah sorry its only AY and Avios trick for now

This thread is OWA which is a Qantas product. It has to be Qantas availability on QFF points using OW.

 

[hnyb]

This thread is OWA which is a Qantas product. It has to be Qantas availability on QFF points using OW.

ah okay you want to use QFF points, yeah sorry its only AY and Avios trick for now

Hi all, I have made a booking using online multi-city tool:

CNS-HKG stopover 1
HKG-SFO stopover 2
ABQ-DFW-MEX stopover 3
MEX-MAD stopover 4
MAD-HEL-KIX stopover 5
HKG-SYD-LST


and I wanted to add a leg HBA-BNE-CNS before fist leg the stay in CNS will be less than 24 hours, but the Qantas call centre staff said cannot find flight for existing book, then I ask them to trial put through everything as new booking, then they said cannot get quote got error message #60091\18 not sure if you have any experience in this and do you think my itinerary has breaks any rules?

 

[sap1l]

Hi @hnyb

do you think my itinerary has breaks any rules?

Your routing looks fine. What airlines are you flying on each leg?

Also, it looks like it’s under 35000 miles, but just making sure that you’ve checked this?

I wanted to add a leg HBA-BNE-CNS before fist leg the stay in CNS will be less than 24 hours

I believe sometimes QF does not let you add a domestic transit leg to connect to an international leg. You would have to see if there was availability HBA-HKG instead (and QF will tell you what available transits there are).

trial put through everything as new booking

Usually your award seats don’t keep if they get “transferred” to a new booking. So I would be careful about asking staff to do this, as you may lose your entire booking!

 

[MEL_Traveller]

Hi all, I have made a booking using online multi-city tool:

CNS-HKG stopover 1
HKG-SFO stopover 2
ABQ-DFW-MEX stopover 3
MEX-MAD stopover 4
MAD-HEL-KIX stopover 5
HKG-SYD-LST


and I wanted to add a leg HBA-BNE-CNS before fist leg the stay in CNS will be less than 24 hours, but the Qantas call centre staff said cannot find flight for existing book, then I ask them to trial put through everything as new booking, then they said cannot get quote got error message #60091\18 not sure if you have any experience in this and do you think my itinerary has breaks any rules?

Almost impossible to add a domestic leg if it doesnt appear in an initial search result.

If you search MEL-LAX and it gives you the option MEL-SYD-LAX, you’re fine.

But if you book SYD-LAX and try to add MEL, the system won’t allow it.

Conversely, if you start by booking MEL-SYD, all of a sudden the availability SYD-LAX will disappear. It’s a ‘hard block’ put into the system.

 

[gaz0303]

IF you dont mind non QF, Look at HEL departures on AY to HKG,KIX,HND,SIN,BKK Etc and then connecting from there.

You can also from JL flights from LHR to HND or FRA - HND. CX would also have a bunch of flights from places like LHR -HKG.

Alternatively going through US is an option too.

Found 5 seats back through the US but plan vetoed by the boss. Getting back in a group of 2 and 3 also works. AY are fantastic for reward availability.

 

[Mr H]

AY are fantastic for reward availability.

Is that because it’s the only way they can fill business class seats that don’t recline?

 

[hnyb]

Your routing looks fine. What airlines are you flying on each leg?

Also, it looks like it’s under 35000 miles, but just making sure that you’ve checked this?

My chosen airline itinerary:

• CNS-HKG (stopover 1) CX
• HKG-SFO (stopover 2) CX
• ABQ-DFW-MEX (stopover 3) AA
• MEX-MAD (stopover 4) IB
• MAD-HEL-KIX (stopover 5) AY
• HKG-SYD-LST QF

I believe sometimes QF does not let you add a domestic transit leg to connect to an international leg. You would have to see if there was availability HBA-HKG instead (and QF will tell you what available transits there are).

Usually your award seats don’t keep if they get “transferred” to a new booking. So I would be careful about asking staff to do this, as you may lose your entire booking!

Since there were no results for HBA-HKG, I created a workaround to connect in CNS with less than a 24-hour wait. I successfully booked the following itinerary but canceled it because it exceeded the two surface sectors, and I needed to adjust the route to ensure a way home. The canceled itinerary was:

• HBA-BNE-CNS
• CNS-HKG (stopover 1) CX
• HKG-SFO (stopover 2) CX
• LAX-ABQ
• ABQ-DFW-MEX (stopover 3)
• MEX-MAD (stopover 4) IB

The reason I asked to try a new booking (without touching my current one) was that they couldn’t find the HBA-BNE-CNS route if add to the existing booking, but can see that flight if make a new booking. I wanted to see if I fully canceled my current booking and started a new one, whether HBA-BNE-CNS could be included. If they still can’t provide a quote with HBA-BNE-CNS in a new booking, there would be no point in canceling my original booking and starting over.

I am not sure if in this case should I make a new booking with multi city tool:

• HBA-BNE-CNS
• CNS-HKG (stopover 1) CX
• HKG-SFO (stopover 2) CX
• ABQ-DFW-MEX (stopover 3) AA
• MEX-MAD (stopover 4) IB
• MAD-HEL-KIX AY

and call to add

• HKG-SYD-LST QF
  
  so frustrated to deal with the call centre staff.

 

[hnyb]

Also, it looks like it’s under 35000 miles, but just making sure that you’ve checked this?

Yes I did checked it is still within



this is the route they are trying to made in new booking:




I am guessing maybe the I if start from HBA but end in LST (making it more than 2 surface sectors?) not sure if that is the reason, but I also ask them to check this but they said sell cannot get quote.

 

[Lynda2475]

To book HBA-BNE-CNS + CNS-HKG there has to be availability HBA-HKG as no stop-over in CNS.

I would leave it and just book HBA-BNE-CNS as a separate CR preferably day before so you don't risk missing CNS-HKG.

Cancelling any leg there is no guarantee it will be returned to award availability.

 

[hnyb]

Almost impossible to add a domestic leg if it doesnt appear in an initial search result.

If you search MEL-LAX and it gives you the option MEL-SYD-LAX, you’re fine.

But if you book SYD-LAX and try to add MEL, the system won’t allow it.

Conversely, if you start by booking MEL-SYD, all of a sudden the availability SYD-LAX will disappear. It’s a ‘hard block’ put into the system.

The strange part is that using the multi-city tool, I successfully paid for an itinerary that included HBA-BNE-CNS, followed by CNS-HKG. However, it seems the call center system doesn’t allow adding domestic legs or even making it into a new booking. So, I’m considering canceling the booking and starting from HBA to KIX (with a maximum of 6 flights) and then calling to add HKG-SYD-LST afterward.

I’m just concerned that if they still can’t add it, I’ll end up having to redo everything again.

My chosen airline itinerary:

• CNS-HKG (stopover 1) CX
• HKG-SFO (stopover 2) CX
• ABQ-DFW-MEX (stopover 3) AA
• MEX-MAD (stopover 4) IB
• MAD-HEL-KIX (stopover 5) AY
• HKG-SYD-LST QF

Since there were no results for HBA-HKG, I created a workaround to connect in CNS with less than a 24-hour wait. I successfully booked the following itinerary but canceled it because it exceeded the two surface sectors, and I needed to adjust the route to ensure a way home. The canceled itinerary was:

• HBA-BNE-CNS
• CNS-HKG (stopover 1) CX
• HKG-SFO (stopover 2) CX
• LAX-ABQ
• ABQ-DFW-MEX (stopover 3)
• MEX-MAD (stopover 4) IB

The reason I asked to try a new booking (without touching my current one) was that they couldn’t find the HBA-BNE-CNS route if add to the existing booking, but can see that flight if make a new booking. I wanted to see if I fully canceled my current booking and started a new one, whether HBA-BNE-CNS could be included. If they still can’t provide a quote with HBA-BNE-CNS in a new booking, there would be no point in canceling my original booking and starting over.

I am not sure if in this case should I make a new booking with multi city tool:

• HBA-BNE-CNS
• CNS-HKG (stopover 1) CX
• HKG-SFO (stopover 2) CX
• ABQ-DFW-MEX (stopover 3) AA
• MEX-MAD (stopover 4) IB
• MAD-HEL-KIX AY

and call to add

• HKG-SYD-LST QF
  
  so frustrated to deal with the call centre staff.

 

[Mr H]

i am guessing maybe the I if start from HBA but end in LST (making it more than 2 surface sectors?) not sure if that is the reason, but I also ask them to check this but they said sell cannot get quote.

If you end in Launceston then they count the mileage back to Hobart (does it even reach double figures?) but it doesn’t count as a sector.

 

[hnyb]

If you end in Lunchtime then they count the mileage back to Hobart (does it even reach double figures?) but it doesn’t count as a sector.

sorry do you mean why new booking more mileage then the old one? if so, the new booking has more mileage than the old one because, in my original booking, I held a direct MEX-MAD route. For the new trial booking, they had to try routing via MEX-DFW-MAD instead, which increased the mileage.

 

[itsjackson]

An update on my booking. I initially booked online:

KUL-HKG CX (Stopover 1)
SYD-MEL-HKG-HND QF-QF-JL (Stopover 2)
NRT-FRA-LCY JL-BA (Stopover 3)
LHR-HEL-PVG AY-AY (Stopover 4)
HKG-MEL-SYD QF-QF

Calling up, I was lucky to get through to Hobart. The agent was incredible — managed to add AKL-KUL and bypass the NZ problem. He really went all out trying to get KIX-SYD added too, but after 3 hours on the phone, he said ticketing concluded that it could only be booked for flights originating in Japan or something like that. I was still super impressed with his perseverance and glad he managed to get AKL-KUL added.

My current itinerary is:

AKL-KUL MH
KUL-HKG CX (Stopover 1)
surface
(planning to add HND-SYD QF here) (New Stopover in SYD)
SYD-MEL QF
MEL-HKG QF
HKG-HND JL (Stopover 2)
surface
NRT-FRA JL
FRA-LCY BA (Stopover 3)
surface
LHR-HEL AY
HEL-PVG AY (Stopover 4)
PVG-HKG CX
HKG-MEL QF
MEL-SYD QF

Current Issue:

Today, I noticed HND-SYD with QF opened up, so I tried to add it as planned but failed after three calls (funnily, got the same agent twice). The first one said I couldn’t go back to HND, and the second said adding it would mean both HKG and HND count as stopovers due to the surface sector (not totally sure if that’s true).

Right now, HND-SYD is showing on my itinerary but isn’t ticketed because they couldn’t price it. I don’t think my itinerary is breaking any rules, but they may have done something on the back end to get AKL-KUL added despite the issue. I’ve emailed the escalations team in the hope they might ticket it anyway - fingers crossed something happens!

 

[itsjackson]

Right now, HND-SYD is showing on my itinerary but isn’t ticketed because they couldn’t price it. I don’t think my itinerary is breaking any rules, but they may have done something on the back end to get AKL-KUL added despite the issue. I’ve emailed the escalations team in the hope they might ticket it anyway - fingers crossed something happens!

The escalations team have responded:

• The HND-SYD flight is not permitted to be added to the booking as it will cause too many stopovers and technically would also have 2 stopovers in HND which is not permitted.
• Adding the AKL-KUL flight makes this an illegal itinerary as I am flying over Australia, then later travelling back to Aus onto the UK and then back through Asia to Aus – over in mileage as well – 35000miles permitted and this routing is over 36000 miles.

This seems to imply that the surface sector between HKG and HND would count both cities as stopovers and that you aren't allowed to fly over Australia if you stop in Aus later. I also mapped my itinerary on GCM and it's only totalling 32660 miles including returning to the point of origin. They're saying that they'll honour the illegal itinerary that's been ticketed, but I can't see where it breaks any of the rules.

Could someone check my itinerary please?

 

[levelnine]

I also mapped my itinerary on GCM and it's only totalling 32660 miles including returning to the point of origin.

A map from the Great Circle Mapper

A map from the Great Circle Mapper

www.gcmap.com

 

[itsjackson]

A map from the Great Circle Mapper

A map from the Great Circle Mapper

www.gcmap.com

Oh oops, I had the units set to nm and not miles
Thanks for that, I guess that settles it then haha. I wonder how the previous agent was able to ticket the itinerary then hm.

 

[elanshin]

Oh oops, I had the units set to nm and not miles
Thanks for that, I guess that settles it then haha. I wonder how the previous agent was able to ticket the itinerary then hm.

You can ticket any routing, whether it qualifies as OWA is a different story.

 

[Sainter]

Have a question about OWA.
I've got a wedding in Tuscany Sept '25 and have booked tickets there and halfway back
1st booking
SYD - HKG Cathay premium economy
HKG - HEL - FCO Finnair business

2nd booking
BLQ (Bologna) - LHR - DXB British business

I'm looking at Cathay flights back to HKG and then Qantas to SYD. If I managed to get this have I accidentally created a OWA trip? If so do I need to do anything to merge them all together to get the points cap or will it happen automatically?

Thanks for the help for this newbie!

 

[ChrisMars]

By the sound of it, you have made two separate booking, Qantas can't merge those bookings into one, without cancelling one of them (and taking the risk that the cancelled award are not put back into award inventory). If you want an OWA, you need to build your itinerary on the same booking (you can add segments when they appear).