No status credits or Flyer points for cancelled Qantas flight rebooked by Q on JQ

[DC3]

Yes, sorry if I was asking the obvious.

Maybe Red Roo will be along soon to fix it all up for you.

 

[Pushka]

No status credits or Flyer points for cancelled Qantas flight rebooked by Q o...

Yes, sorry if I was asking the obvious.

Maybe Red Roo will be along soon to fix it all up for you.

Here's hoping.

It's not a biggie but every credit counts in the WP chase. Plus, it's the principle as the cancellation created a few other issues plus it should be based on what is booked at the time.

 

[love_the_life]

Re: No status credits or Flyer points for cancelled Qantas flight rebooked by Q o...

Good luck - hope they finally come to the party!

 

[Pushka]

No party yet. Another refusal. Have now enlisted Red Roo's assistance. White flag raised.

 

[DC3]

How frustrating. Very poor customer service indeed.

 

[nlagalle]

No party yet. Another refusal. Have now enlisted Red Roo's assistance. White flag raised.

When you emailed them did you ask for an ORC? what did they reply back? I am curious as I did this a month ago and the points and SC credit no problems.

 

[Pushka]

When you emailed them did you ask for an ORC? what did they reply back? I am curious as I did this a month ago and the points and SC credit no problems.

They haven't replied. I can just see two rows of zeros for the two requests.

 

[DC3]

Hope that RR can help. How many times do you have to spell it out to them? I would be going bonkers by now.

 

[nlagalle]

They haven't replied. I can just see two rows of zeros for the two requests.

it sound sto me they didn't understand it was for an Original routing credit as thy list as a separate line item in your statement.

 

[Pushka]

Hope that RR can help. How many times do you have to spell it out to them? I would be going bonkers by now.

Nah. It's just one of those silly things you do in the chase for Platinum and the F lounge in Sydney. Otherwise I wouldn't bother.

 

[Pushka]

it sound sto me they didn't understand it was for an Original routing credit as thy list as a separate line item in your statement.

That's for the two tries I've had so far using the online claim. The first claim was actually submitted by the Qantas rep on the phone who could see the original booking. But she said it had to go to Jetstar for approval who must have knocked it back. It's just silly.

 

[nlagalle]

That's for the two tries I've had so far using the online claim. The first claim was actually submitted by the Qantas rep on the phone who could see the original booking. But she said it had to go to Jetstar for approval who must have knocked it back. It's just silly.

Did you email them actually asking for the original routing credit explaining the offloaded flight and you want a credit for the original one? It's not a matter for them going to JQ, as of course they'd say saver fare = no points. QFF are the ones who allocate the points manually.

 

[Pushka]

Did you email them actually asking for the original routing credit explaining the offloaded flight and you want a credit for the original one? It's not a matter for them going to JQ, as of course they'd say saver fare = no points. QFF are the ones who allocate the points manually.

Yep, even attached the original booking itinerary so they could see, then explained the cancellation and substitution of JQ.

 

[nlagalle]

Yep, even attached the original booking itinerary so they could see, then explained the cancellation and substitution of JQ.

so have you received anything back from that? When i sent mine off it took about 10 days and the points appeared on my account. it sounds to me that that hasn't happened yet.

 

[Pushka]

so have you received anything back from that? When i sent mine off it took about 10 days and the points appeared on my account. it sounds to me that that hasn't happened yet.

Possibly, we have just had an acknowledgement of receipt. It's been a couple of weeks doing the other requests though so am getting impatient.

 

[nlagalle]

Possibly, we have just had an acknowledgement of receipt. It's been a couple of weeks doing the other requests though so am getting impatient.

I got the receipt but I'd just wait a few more days.

 

[Pushka]

Red Roo and the Social media team to the rescue. Two phone calls from them as a courtesy call and it is all fixed up! Nice. And yes, he advised it should not have been sent to J* by the QFF phone consultant.

 

[serfty]

Red Roo and the Social media team to the rescue. Two phone calls from them as a courtesy call and it is all fixed up! Nice. And yes, he advised it should not have been sent to J* by the QFF phone consultant.

... it's generally a wate of time telephoning - you have a remote chance of getting a really good 'premium' agent.

 

[lucky65]

I have had the reverse, we were booked on JQ OOl-MEL, flight was canned after we boarded, we were offered QF or JQ as both flights left around the same time, got status and FF points for the trip as they added our FF number when getting our boarding passes