Disrespectful treatment by Qantas staff at the Adelaide Qantas Club
I approached the QANTAS Club desk (a woman was at the counter); following the advice of my office administrator, I handed over my JetStar boarding pass, and my (expired) Gold Card to gain access.
I was denied access.
When I asked for my Gold Card back, it was denied and essentially confiscated, with the statement that it was expired and that it didn't belong to me, - I consider this to be an affront.
A supervisor was called in and upon hearing the story asked for proof that I was a Silver Card bearer (such as the card itself), or proof that I was a paid member (he asked for a receipt) - now this is ridiculous - I have an expired Gold Card, QANTAS actually had not sent me a replacement Silver Card, and for the second matter why would I carry at all times a receipt of the paid membership?
QANTAS should have had on its computer database that I was a paid 'Club' member
QANTAS should have had on its computer database that I holding a Silver Card