Just had a call from some friends at Frankfurt forced to now fly an Emirates flight to Dubai, they are pretty upset they aren't getting access to the Emirates lounge with their Qantas Club card, when previously they enjoyed years at the JAL lounge. After a lengthy train trip, they said it was the final straw to be told that surprise news, nobody had told them.
They now have to get on a 24 hour flight in bitter anger at Qantas, and are planning to cancel their frequent flyer account, cancel their rewards credit card and never have anything to do with Qantas again once they land.
As frequent flyers your response will probably be that they should have known better, but these aren't platinums, these were just normal bronze flyers that took their occasional trip, and made sure their spend and loyalty stayed with Qantas. They had already booked their AU-FRA ticket before the Emirates deal took place, so they're just another unlucky casualty. Nobody told them there was no longer access at Frankfurt.
They were eroded the BA lounge access but they kept sticking with Qantas, but this is the end now for them. They have a Qantas Club Life Membership, can they get a refund on this? There's very little left of their original $4000 purchase left to use now they say. Will Qantas pay out a full $4000 refund? Has anyone taken this to the Small Claims Tribunal?
They now have to get on a 24 hour flight in bitter anger at Qantas, and are planning to cancel their frequent flyer account, cancel their rewards credit card and never have anything to do with Qantas again once they land.
As frequent flyers your response will probably be that they should have known better, but these aren't platinums, these were just normal bronze flyers that took their occasional trip, and made sure their spend and loyalty stayed with Qantas. They had already booked their AU-FRA ticket before the Emirates deal took place, so they're just another unlucky casualty. Nobody told them there was no longer access at Frankfurt.
They were eroded the BA lounge access but they kept sticking with Qantas, but this is the end now for them. They have a Qantas Club Life Membership, can they get a refund on this? There's very little left of their original $4000 purchase left to use now they say. Will Qantas pay out a full $4000 refund? Has anyone taken this to the Small Claims Tribunal?