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New 100 Year anniversary Q Tags

AIRwin

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Slightly off topic but it irritates me that Qantas is so inconsistent with who and why they send those bag tags out for. Why are some FFers being told nothing is being sent, but then some get it in the mail. If they aren't sending it out then why do some get it but others don't
It's an Animal QFarm out there...
 
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DC3

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... it irritates me that Qantas is so inconsistent with who and why they send those bag tags out for. Why are some FFers being told nothing is being sent, but then some get it in the mail. If they aren't sending it out then why do some get it but others don't
Because most will believe whatever they are told. 🤭
 

BD1959

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Slightly off topic but it irritates me that Qantas is so inconsistent with who and why they send those bag tags out for. Why are some FFers being told nothing is being sent, but then some get it in the mail. If they aren't sending it out then why do some get it but others don't
Because most will believe whatever they are told. 🤭
... I then questioned whether they're either restricted or not again and why QFF isn't meeting it's obligations ... she again said they are not being sent out nor are FF cards. I asked why we weren't being notified that these obligations were suspended and she said that the notification was available on QF's Covid-19 page - which I read back to her and doesn't mention any of this ...
An update ....

The CSR I spoke to yesterday called me back ...was informed that my request had been granted
calmelb: Just to back DC3's point from my experience, if you don't get the response you'd like, question them on their obligations. If you still don't get the response you want hang-up and call back.

TBH: This appears to be just another example of QF/QFFs consistently inconsistent service delivery.

Regards,

BD
 

DC3

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Just spoke with "Qantas Premium" in the Philippines :rolleyes:

Took me through 6 security questions first before informing me that bag-tags are "restricted" and she was "escalating your request". I asked what "restricted" meant before she finally admitted that they are not being sent out at all "but you are such a good customer I will ask for you". She then came back and asked when my next travel was ... I then questioned whether they're either restricted or not again and why QFF isn't meeting it's obligations ... she again said they are not being sent out nor are FF cards ...
Unfortunately, the Manila Call Centre just seems to often follow a script. I don’t know whether they type-in key words, and see what suggested responses come up on the computer monitor, but the responses seem to not have any “freedom of thought”, just robotic replies, which may not necessarily match the question/issue.
 

Seat0B

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So I applied following the advice up thread using the "request new membership card" drop down, although I specifically requested a new Centenary bag tag. Got this back after a couple of days:

"Thank you for contacting the Qantas Frequent Flyer Service Centre.

Like most airlines impacted by Coronavirus Ms Seat 0A, Qantas is bound by Government enforced travel restrictions resulting in network changes and lounge closures. As a result we have paused a number of our travel related services including the issuance of physical membership cards, and so we’re unable to provide a replacement card for you at this time.

If you expect to be travelling in the near future, you can use the digital Frequent Flyer card available on the Qantas App by selecting ‘My QFF’ and the card icon in the top right hand corner of the screen. Your Frequent Flyer status will continue to appear on boarding passes provided your membership number is entered into your booking.

We welcome your feedback. For us to improve our service, please complete our customer feedback survey via qantas.com/QantasEmailSurvey *

Kind regards


Jennifer
Qantas Frequent Flyer Team"



I note that they managed to blame COVID for no membership card - quite creative use of this excuse! I also note that it is that "Jennifer" again. Not sure she is a real person, she seems a bit variable in how she responds 🤣 .
Anyway, I replied saying thanks, but I don't want a card I would please please please like a bag tag, so will see what happens next.
 
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Seat0B

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Just be thankful you're not dealing with Karen. :eek:
I think "Jennifer" is the new "Karen"!

Plus, I can only imagine the eye rolling and smirking that goes on at the call centere if a member ever calls up and says they were speaking with Jennifer, or asks to be connected with Jennifer!!
 

Daver6

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I think "Jennifer" is the new "Karen"!

Plus, I can only imagine the eye rolling and smirking that goes on at the call centere if a member ever calls up and says they were speaking with Jennifer, or asks to be connected with Jennifer!!
I suspect it's something like this...

 
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I guess this is another case of consistently inconsistent™.

I asked a media contact at Qantas (*not Jennifer) to clarify what's going on with the sending out of new Q Bag Tags, and was just told that Qantas stopped issuing new membership cards in April 2020 with a few exceptions, for example new Chairmans Lounge members and those with active Qantas Travel Money accounts.

Still doesn't explain why some Platinum/Platinum One members have been sent bag tags, and anyway my question was specifically about bag tags, not cards. 🤷‍♂️
 
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Matt_01

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Have we seen any P1 100 Year Anniversary tags? If so I would like to get my hands on one or two.
I have not seen any in person but then again I have not flown for 6 months. I to would like to get the P1 100 Anniversary luggage tag. MrsM has the WP one.
 

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