NAB Qantas Rewards Premium Card

[Dr Ralph]

I have taken your advice and called my NAB card. So the current offer expires at the end of the July. If they extend it would an offer expiring after July count as a new offer? Hope they do another offer for 60,000 points or 70,000 points. The current offer of 20,000 points is quite poor in comparison.

When signing up for a new NAB card can I use my existing customer number or do I need to get a new one?

I have previously cancelled within the offer period and then immediately reapplied for the same offer. This was processed as a brand new application. Got the points for each of the offerings.

 

[MattVonOz]

Wow, I am surprised how quickly my 60,000 bonus points have come through after reading some other stories regarding these cards. I opened my NAB Qantas Rewards Premium cards less than a month ago in early May and have just received the 60,000 bonus points! I've only had one statement so far, but didn't attain the minimum spend until after the statement period; probably about a week ago. I've just logged into my FF account and the points were posted 2 days ago. Wow! I'm still waiting for the rest of the points from this month's spend, which I guess will appear on the next statement, then I will close this card down and keep using my ANZ FF Black cards, since the Visa card has a better earn rate (0.75pts/dollar).

 

[grounded]

My wife applied last weekend before the end of May during the 60,000 (Velocity points) offer window. I couldn't find anything about a minimum spend in the terms or on the offer page, it just said, "when you make an everyday purchase within 90 days".

I couldn't find a definition of "everyday purchase", not sure if this applies to the QFF version?

 

[Scr77]

My wife applied last weekend before the end of May during the 60,000 (Velocity points) offer window. I couldn't find anything about a minimum spend in the terms or on the offer page, it just said, "when you make an everyday purchase within 90 days".

I couldn't find a definition of "everyday purchase", not sure if this applies to the QFF version?

I applied in Feb for the velocity version and the min spend was $1,500. Everyday purchase should be purchases (excluding annual fee, interest etc)

 

[Danger]

70k QFF points via this link Qantas Premium Trigger - nabcampaigns (shared on Ozbargain)

I'm super lucky this page is still live.

Three weeks ago I spoke with NAB about my old man's card which was approved. I told the agent that before I activated it I wanted to be sure I was getting the 70k not the 60k. The agent checked and said it was only 60k. I said no, it's 70k; I'm looking at the offer right now and read it out to her. Tap, tap, tap, hold, hold, hold and after a 38 minute call I had it confirmed that he'd get 70k.

Well the points actually posted yesterday but, surprise, surprise, it was only 60k.

Back on the phone to NAB. The agent pulled up the comments from the previous agent I spoke with and my account of the conversation is different to what's been recorded. The agent read an email from their card services team to the first agent I spoke with saying, get this, "There was never a 70k" offer.

Well, well.

 

[Dr Ralph]

I'm super lucky this page is still live.

Three weeks ago I spoke with NAB about my old man's card which was approved. I told the agent that before I activated it I wanted to be sure I was getting the 70k not the 60k. The agent checked and said it was only 60k. I said no, it's 70k; I'm looking at the offer right now and read it out to her. Tap, tap, tap, hold, hold, hold and after a 38 minute call I had it confirmed that he'd get 70k.

Well the points actually posted yesterday but, surprise, surprise, it was only 60k.

Back on the phone to NAB. The agent pulled up the comments from the previous agent I spoke with and my account of the conversation is different to what's been recorded. The agent read an email from their card services team to the first agent I spoke with saying, get this, "There was never a 70k" offer.

Well, well.

My 70,000 points were awarded yesterday, no dramas.

 

[Nutcase]

I'm super lucky this page is still live.

Three weeks ago I spoke with NAB about my old man's card which was approved. I told the agent that before I activated it I wanted to be sure I was getting the 70k not the 60k. The agent checked and said it was only 60k. I said no, it's 70k; I'm looking at the offer right now and read it out to her. Tap, tap, tap, hold, hold, hold and after a 38 minute call I had it confirmed that he'd get 70k.

Well the points actually posted yesterday but, surprise, surprise, it was only 60k.

Back on the phone to NAB. The agent pulled up the comments from the previous agent I spoke with and my account of the conversation is different to what's been recorded. The agent read an email from their card services team to the first agent I spoke with saying, get this, "There was never a 70k" offer.

Well, well.

Easy fix. Write a quick email or letter to the CEO (Andrew Thorburn) enclosing a copy of the letter and your QF balance and watch the sparks fly*

There is an entire department at NAB (and all large organisations) who deal with MD complaints. I guarantee you that it will be fixed in 24 hours. They take MD complaints very seriously especially where someone has misrepresented a financial services product such as this case.

Let us know how you go.

*Actual sparks may not fly however you will get the desired outcome.

 

[Danger]

Easy fix. Write a quick email or letter to the CEO (Andrew Thorburn) enclosing a copy of the letter and your QF balance and watch the sparks fly*

There is an entire department at NAB (and all large organisations) who deal with MD complaints. I guarantee you that it will be fixed in 24 hours. They take MD complaints very seriously especially where someone has misrepresented a financial services product such as this case.

Let us know how you go.

*Actual sparks may not fly however you will get the desired outcome.

Hmmm. If I hadn't already have lodged my complaint with the FOS, I would have considered this.

That said, I'm having a bit of moral struggle with using the FOS for a complaint of this type when I know from my experience in politics that they are plenty of people out there who have far bigger axes to grind with the banks.

 

[Nutcase]

Hmmm. If I hadn't already have lodged my complaint with the FOS, I would have considered this.

That said, I'm having a bit of moral struggle with using the FOS for a complaint of this type when I know from my experience in politics that they are plenty of people out there who have far bigger axes to grind with the banks.

Just let me get this straight. You have lodged a complaint with FOS for 10,000 missing FF points which is basically a clerical error and has a street value of about $100. Got it.

Did you complete step 1? It sounds like you jumped straight to DEFCON 1 without attempting to resolve the dispute through the appropriate channels.

By choosing this course of action you have slowed down the process of having your points credited which I assume is your desired outcome. Perhaps a more moderate and reasonable approach would have got you the desired outcome in a shorter time frame without the drama and delay that will now occur.

Now that FOS is involved there is a rigourous and formal process that nust be adhered to. Also, no changes can be made to your account during a FOS investigation so I hope you aren't looking for a credit limit increase. Your account can also be suspended or cancelled if this is seen as a vexatious complaint.

I have been on the receiving end of a FOS complaint over a small matter and whilst the customer feels smug and clever that they have "got the bank", it serves no purpose but to make you feel better and waste everyones time.

i've worked for NAB. They handle retail complaints very seriously and effectively. Had you engaged Andrew Thorburn's office or gone through the appropriate complaints process rather than throwing all of your toys out of the pram you would have ended up with a faster and smoother experience. This also makes you look like a, well Im sure you can guess what the bank and FOS are saying about your 10,000 points

Compliments, complaints or suggestions - NAB

From the FOS website;

[h=2]Step 1: Contact your financial services provider[/h]As a first step, you should contact your financial services provider's consumer complaints area to discuss your issue, tell them what your concerns are and how you would like them to be resolved. You can do this over the phone, through email, or by sending a letter. In our experience, this is often the quickest way to resolve a dispute.
If you make the complaint in writing, you might like to look at the sample complaint lettersthat are available on the consumer website of the Australian Securities and Investments Commission (ASIC).

 

[Danger]

I'm super lucky this page is still live.

Three weeks ago I spoke with NAB about my old man's card which was approved. I told the agent that before I activated it I wanted to be sure I was getting the 70k not the 60k. The agent checked and said it was only 60k. I said no, it's 70k; I'm looking at the offer right now and read it out to her. Tap, tap, tap, hold, hold, hold and after a 38 minute call I had it confirmed that he'd get 70k.

Well the points actually posted yesterday but, surprise, surprise, it was only 60k.

Back on the phone to NAB. The agent pulled up the comments from the previous agent I spoke with and my account of the conversation is different to what's been recorded. The agent read an email from their card services team to the first agent I spoke with saying, get this, "There was never a 70k" offer.

Well, well.

Hmmm. If I hadn't already have lodged my complaint with the FOS, I would have considered this.

That said, I'm having a bit of moral struggle with using the FOS for a complaint of this type when I know from my experience in politics that they are plenty of people out there who have far bigger axes to grind with the banks.

Success. The additional 10k will be posted within the week and NAB is waiving the $250 annual fee.

 

[Pierre_a]

A warning to those with this card.

I note that this month I was charged $51 of interest, despite always paying the balance in full each month.

Upon querying it with NAB I was informed that charges were incurred on my card before the statement was issued that did not appear on my statement. These charges were not settled when I cleared the balance on my statement and hence fell outside the interest free period when they were settled at the end of the following period. NAB accept this is their system issue and have refunded the charge, but I would advise users of this card to be vigilant when checking their statements to avoid any undue charges being levied.

 

[Basalt]

A warning to those with this card.

I note that this month I was charged $51 of interest, despite always paying the balance in full each month.

Similar thing happened to me. I went to close the account and there was a $16 interest charge, yet I knew I'd paid off what I thought was everything owing on the card before the previous cut off date. First time in my entire life I've ever had a CC interest bill! Will be more vigilant next time I get a NAB card!

 

[Mr_Orange]

For anyone cancelling this and looking for an annual fee refund, make sure you close before 6 months has gone by. I was just outside of this, but still managed to get a 50% refund. They were very reluctant though.

 

[woodyren]

Two questions.

Can you hold this card and get the bonus points if you current hold a NAB Velocity awards premium?

Can you request an annual fee reimbursement pro rata on cancelling for all cards even if you have received bonus pts, a free flight and lounge access for example?

 

[Mr_Orange]

Two questions.

Can you hold this card and get the bonus points if you current hold a NAB Velocity awards premium?

Can you request an annual fee reimbursement pro rata on cancelling for all cards even if you have received bonus pts, a free flight and lounge access for example?

Receiving bonus points was one of the reasons cited for not refunding me. I think I was lucky as I actually had a genuine reason for cancelling which also explained the reason why the account was open for a little over 6 months.

 

[get me outta here]

Would paying my rego still be counted toward the required spend? I know govt charges can be a problem. Thanks.

Just got this with 50K QF points free for first year.

Receiving bonus points was one of the reasons cited for not refunding me. I think I was lucky as I actually had a genuine reason for cancelling which also explained the reason why the account was open for a little over 6 months.

 

[Mr_Orange]

Would paying my rego still be counted toward the required spend? I know govt charges can be a problem. Thanks.

Just got this with 50K QF points free for first year.

I think so..... I normally dose up on 5% discounted WISH GCs to hit the minimum spend when I am churning a credit card. That way, I haven't really spent anything.

 

[get me outta here]

Good idea, but it's hard for me to find $2,500 in 60 days otherwise and am away for over 4 weeks and don't intend to use this card.

I think so..... I normally dose up on 5% discounted WISH GCs to hit the minimum spend when I am churning a credit card. That way, I haven't really spent anything.

 

[foggy]

The breakup call with nab for this card took over 30mins this time (20mins on hold). Is this peak cancellation period?

 

[Scr77]

The breakup call with nab for this card took over 30mins this time (20mins on hold). Is this peak cancellation period?

Only takes 2minutes to send a message through the online banking.