MyUs.com - Amex promotion - Free Premium membership

[zzyss]

I got a reply from a rep promising to reinstate the discounts. Still waiting to see whether they are going to refund my annual fee as well...

 

[Mal]

I have been advised that if I keep the account open, they will honour the Amex deal for another two years. Hmmm....

 

[nlagalle]

Ok got an email reply from myus. While it shows a 2013 date on the account the amex discount doesn't expire until 2014.

THey have said they will refund my annual fee, no word about the amex 30% discount though..

 

[zzyss]

I got a "refund" in the form of $60 credit towards my next order, although the e-mail from the rep said that they'd processed a refund to my credit card. Possible double-win? Discounts have been re-applied to my account too. See you again in 2 years time!

 

[simongr]

Arrrgh!!!

My story pasted from Facebook...

So Amex fraud prevention to the rescue - again! Got an email to call Amex fraud unit last night - "Do you recall buying anything for US$60 in the past few mins" No I don't so they cancel the card - then I look through other emails and see that the US freight forwarder (MyUS) I use has not been able to process the US$60 annual fee d'oh! Mind you just a tad annoyed at Amex as the freight forwarder is meant to be a complimentary membership due to having an Amex platinum card! At least I wont be spending much money this weekend...

Arrgh!!!

 

[YQY]

I just got this email from MyUS.

Hi,

We heard your feedback, and we're pleased to announce that we have lowered our shipping rates.

Starting today, you'll pay lower per-pound rates on all shipments!
With our new lower shipping rates, you can now save even more when shopping the USA. We have significantly reduced our per-pound shipping rates to all countries, so there is no better time to shop without borders.

Even More Ways to Save
To learn how our FREE repacking and consolidation services can help you save money, see this Frequently Asked Question. Also, be sure to see our Shipping Preferences page for even more cost saving tools!

Have Questions?
If you have any questions, of if we can assist you in any way, our Customer Service department is here seven days per week t o help. You can contact us via email at [email protected] or by visiting our website and clicking, "Live Chat."


Best regards,

Keith Evans
Communications Director

 

[get me outta here]

This reminds me of the description for the premium service which was what came free w' the promo originally. Did you check whether the per pound was actually any cheaper?

 

[Pushka]

Myus just reduced their service costs by 20% across the board. So I wonder if Amex reduces them by another 30%?

 

[Foreigner]

I see benefits of using Myus.com for shipping to Australia. IS there any point in using them for shipping within USA or would it be best for supplier to arrange shipping?

 

[Mal]

Can't see what benefit there would be to use them within america. Unless of course its a sales tax thing but the cost of reshipping would likely outweigh the additional sales tax costs anyway.

 

[Pushka]

I've used their return to sender capacity and it worked efficiently.

 

[sweens]

Arrrgh!!!

My story pasted from Facebook...

So Amex fraud prevention to the rescue - again! Got an email to call Amex fraud unit last night - "Do you recall buying anything for US$60 in the past few mins" No I don't so they cancel the card - then I look through other emails and see that the US freight forwarder (MyUS) I use has not been able to process the US$60 annual fee d'oh! Mind you just a tad annoyed at

Amex as the freight forwarder is meant to be a complimentary membership due to having an Amex platinum card! At least I wont be spending much money this weekend...

Arrgh!!!

Same thing happened to me...had a SMS a week or so back from the Amex fraud unit wanting me to call them over a $60 USD charge that had just appeared on my Amex Plat QF card.


The answer was I had not made a transaction so they advised me to cancel the card...bit of a pain but I agreed. Turns out it was MyUS trying to charge an annual fee.

I took up the MYUS program a couple of years back through and Amex promo and have never used it...I assume Amex supplied my card details to them, cannot really remember.

Bit of a cheek to charge me now without asking if I wanted to stay on using MYUS (must be hidden in the T & C's some ware)...they have tried to charge the $60 6 times over the last week but Amex has rejected the charge each time.

I rang Amex late last week and they agreed it was strange so the gave me 5,000 points as goodwill.

All a bit strange.

 

[hummel]

Saw the activity in this thread...

Might be some explaining to do...

12 Jul 2013

MYUS

ACCESS USA SHIPPING Acc SARASOTA

Retail & Grocery

$67.59

 

[insty]

Had the same charge came through, signed up 2 years ago. Sent them a polite email, got a response saying that the charge would be refunded and the promotions would be re-applied.

Checked my AMEX today and the charge was refunded and my MyUS account has the promotions re-applied.

 

[Brooke01]

Hi,

Can someone please let me know what email address they had success with for the refund ? I have also been charged, but seem to be having troubles getting a reply to my email query

TIA

Cheers,

Brooke

 

[Pushka]

Try contacting the Manager of your account when you are logged in. They seem to be responsive.

 

[zzyss]

Can someone please let me know what email address they had success with for the refund ? I have also been charged, but seem to be having troubles getting a reply to my email query

I just used the "live chat" thing, which was offline, so I used it to send an e-mail instead. Got a response within a couple of days.

 

[mini2]

Flick an complaint e-mail to Amex and this is what I got back from them:

Dear Mr mini2,

We apologise for the inconvenience caused by the annual fee assessed recently on your card account for your MyUS membership.

We are aware of the issue and are currently working towards a favourable solution for our Cardmembers with our international team and with the vendor (MyUS). We will look to arrange a refund for your account at the earliest.

However, in order to initiate a refund request, we would require your MyUS Suite number. Once you provide us the details, we will forward a refund request to our dedicated team.

We value your membership with us and look forward to your reply.

 

[jingles]

Hi,
Can someone please let me know what email address they had success with for the refund ? I have also been charged, but seem to be having troubles getting a reply to my email query

I used the contact form here MyUS.com - CONTACT with "Account Manager" as the topic.
I was signed in at the time so the email went to my account manager

I had a reply back within 12 hours advising that the promotion would be reinstated in a few days once processed by the correct person.

I am surprised that you haven't had a reply from them, I have always had excellent service from them.
I would use them a lot more if I could however most of the things that come to me seem to originate from California so it doesn't make sense to sent it across to Florida so it can then come back to me via California.

 

[StevePER]

I've also been charged after being a member for two years. The live chat person seemed insistent that the promo was limited to 2 years but after asking to cancel my account it has been referred to the account manager.

Daniela: Hello. How can I help you?
Steve: Hi, I have recently been charged the $60 annual fee but I signed up on an Amex promo which was meant to have no annual fee.
Daniela: The Amex promo waived your annual membership for 2 years
Steve: When I signed up 2 years ago there was no mention of a 2 year limit... it just said "Complimentary membership (a USD$60 savings per year!)"
Daniela: We were told at the beginning of the promotion that the fee would be waived for the length of the promotion. This promotion waives the annual membership for 2 years
Steve: That was definitely not mentioned when I signed up 2 years ago. In that case please cancel my account and refund the $60.
Daniela: I will send the request to your account manager for you