Making payments to a closed AMEX rather than current one.

Discussion in 'American Express Rewards' started by Mal, Feb 5, 2006.

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  1. Mal

    Mal Enthusiast

    Dec 25, 2004
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    I recently did a BPAY payment on my Amex. Unfortunately I sent it to my closed Amex, not my current one. The old Amex was closed in Dec.

    Looking at the Amex online site, it shows my old card as closed, but with a credit balance equal to what I paid.

    Has anyone done something silly like this before? Will the money turn up in my real Amex account at some stage, or will it just keep sitting there in the closed account?
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    I think I'll have to end up writing a letter to Amex to try and get this resolved. I'm not sure it is something that they can easily resolve over the phone. Always fun! At least this time it is my fault, so it's not so bad :)
     
  2. oz_mark

    oz_mark Enthusiast

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    It _should_ find its way across to the correct account, but may be best to put in a call.
     
  3. gaia

    gaia Member

    Dec 1, 2003
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    Re: Making payments to a closed AMEX rather than current one

    I think that you misjudge how many of we AMEX users make these mistakes and I think that a phone call should sort it for you.
     
  4. Mal

    Mal Enthusiast

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    Ta.

    I'll leave it for another couple of weeks to see if the money moves by itself. If it doesn't then I'll try calling them up and seeing what can be done.
     
  5. oz_mark

    oz_mark Enthusiast

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    I know when I have been in the situation where one account is cancelled due to be being replaced by another, they sent me a letter telling me a whole pile of things about how it would work, and one the points was that they would monitor the cancelled account for a few months and move any transactions across to the new account.

    It should be readily fixable if it doesn't happen.
     
  6. netaddict

    netaddict Member

    Mar 14, 2004
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    I'd give them a call as the money will probably just sit there for ever. They should be able to just push the moeny accross to the other account.
     
  7. Mal

    Mal Enthusiast

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    Well I left the money sitting in the account for just on a month. The balance of the account went from $0 (with a $50 payment) to -$50 (with $0 payment). At that point I realised it probably won't migrate itself to my new account any time soon.

    Called up Amex. Easily sorted out over the phone. Money should take up to 3 days to move into the correct account, but it should arrive.

    Thanks for the info everyone.
     
  8. one9

    one9 Active Member

    Sep 14, 2005
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    seems amex does this differently than CBA. when i had a gold visa card and upgraded this to the platinum, the next month, CBA sent me a bill for the gold card with one small charge on it. i payed it by bpay with the old card number, but it got applied to the new card. when i called them up they told me that all electronic payments to the old card automatically redirect to the new card. they said the only way to pay off the charge on the old card was to go into the bank or to let them transfer a payment from the new card to the old card.
     
  9. oz_mark

    oz_mark Enthusiast

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    Interesting. While I didn't have a credit balance, I did get to see a debit manage to move itself from the cancelled account to the new one.!
     
  10. QF WP

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    Jun 20, 2002
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    Mal, I had the same problem - my wife paid the same Amex bill twice, so we had a credit balance on next statement (when we first realised it had been paid twice). We needed the funds to pay the new (Plat) card balance, so one phone call to Amex sorted it. Transferred within a couple of days.

    Now if only I could get the one business that is still debiting my closed card to stop - that's another story. Also wish Amex would stop letting them debit the card as well - I thought that's what "CLOSED" meant :roll:
     
  11. oz_mark

    oz_mark Enthusiast

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    I got a letter from Amex after I changed to the platinum, that said they would monitor my old account number for two months, and sweep any charges across. Maybe they are doinf it for longer than two months?
     
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