To my mind, my mistake is forgivable.
We used our digital Suica cards at Osaka station for local travel. However, we now find that the digital cards refused to be recognised by the IC system in Kyoto.
Looks like the tap on and off at Osaka wasn’t recognised. We must have walked through the turnstiles too quickly on our way in and out of the local Osaka trains.
Kyoto station staff couldn’t assist because they were a different company. They told us to go back to Osaka to fix it. Luckily, we were going back anyway. Thank goodness for the JR Rail Pass !
After 5 staff members at Osaka told us 5 different places to go to get it fixed, we gave up and had to get physical IC cards instead. I am now slowly trying to used up the rest of the value on my digital IC card. Now down to ¥389 (about AUD 4.00).
Moral - Don’t walk too quickly through the turnstiles at local Japan train stations