Qantas cancelled my booking first - a SYD-ZQN return classic award - on 21 July, and sent an email with the below content:did you cancel online or on the phone?
I hadn't heard anything two weeks later so I called the premium line to check if the refund was automated - they said it wasn't, and that they needed to kick it off. The rep confirmed the PNR details and my credit card number for the refund, then put it into the queue and told me 8-10 weeksHello MR SUDOER,
Important Information about your flight
We've made further network changes in response to Coronavirus and various government travel restrictions.
As a result we've had to cancel your flight QF181 from Sydney at 7:40AM on xOct2020.
The value of your ticket has been stored as a Flight Credit. Your Flight Credit has an expiry date of 31 December 2022 and you won't be charged any change fees on rebooking. We'll email your Flight Credit details soon, and it will also outline how to access other options available to you (including a refund).
If your booking contained a Classic Reward or Qantas Points redemption, Qantas Points will be returned to your Qantas Frequent Flyer account, and any cash component will be refunded or placed in credit, depending on your booking.
We'll be processing these as soon as possible, however due to unprecedented volumes this may take longer than usual.
The whole refund process was very smooth though, I called at 7am on a weekend and got through in just a few minutes. I now feel more comfortable making speculative bookings for next year.