KrisFlyer Number IVR Squence

Discussion in 'Singapore Airlines KrisFlyer' started by Liski, May 23, 2014.

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  1. Liski

    Liski Intern

    Mar 8, 2007
    75
    2
    Hi all,

    Not sure if this has posted before but after having to call the redemption department I've been able to figure out the following sequence that you can save in your contacts for faster calling.

    0293500203,,,,,1,,MEMBERSHIPNUMBER,,,PIN,,1,,2
     

  2. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    But from MEL that would be 02 ...... - not sure what you are getting at here?
     
  3. Liski

    Liski Intern

    Mar 8, 2007
    75
    2
    #3 Liski, May 23, 2014
    Last edited: May 23, 2014
    Yes, just add 02 in front.

    Instead of waiting, selecting the options and keying in your details every time you call you can just save the sequence in your contacts and the phone will pause at the right sections and dial in your membership number and PIN.
     
  4. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    Are you sure about this? What type of phone are you using?
     
  5. Liski

    Liski Intern

    Mar 8, 2007
    75
    2
    Certain as I used it this morning and it worked. I have an iPhone but it should work on Andriod as well.
     
  6. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    Doesn't work with my iPhone 5S and I too had to call KF this morn to cancel an F/Suites redemption.
     
  7. albatross710

    albatross710 Established Member

    May 15, 2004
    2,980
    291
    Brisbane
    #7 albatross710, May 23, 2014
    Last edited: May 23, 2014
    Good idea. The use of "," as a pause was always useful setting up dial-up modems, I hadn't realised it would see light again.

    It seems thought the comma is not supported on iphone number keypad. The workaround is to 'copy' a set of three from another app (I used Notes) then paste into the number sequence.

    Actually, it was easier to just create the entire sequence in Notes and past that into the Contact record..
     
  8. Liski

    Liski Intern

    Mar 8, 2007
    75
    2
    I'm also using an iPhone 5s. I have just tried it again and it works and sends me right to the redemption department without me having to selecting any menu options or keying in my details.

    When you create a new contact make sure copy the whole sequence and when you replacing it with your membership and PIN make sure you leave the exact number of commas as they act as the pauses needed.

    0293500203,,,,,1,,YOURMEMBERSHIPNUMBER,,,YOURPIN,,1,,2

    So basically the above is doing:
    - Calling 0293500203
    - A long pause for the IVR to finish the first part
    - Pressing 1 for English and pausing
    - Sending your membership number and pausing
    - Sending your PIN and pausing
    - Pressing 1 for Flight Bookings or Account Enquiries
    - Pressing 2 for Award Bookings
     
  9. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    Damn you are correct - it worked - I had 6 commas instead of 5 - man that is hilarious.

    BUT - it takes all the fun out of calling KF - I always race myself - I try to get time down to 38sec or less before recording tells me - "Please hold the line while I transfer you to...................".
     
  10. Liski

    Liski Intern

    Mar 8, 2007
    75
    2
    Glad it worked :)
     
  11. Liski

    Liski Intern

    Mar 8, 2007
    75
    2
    You should be able to do it with the iPhone keypad or when adding/editing a contact;

    Dial a soft pause: Tap and hold * when you dial. When you edit a contact number, tap +*#, then tap "pause." (http://support.apple.com/kb/ht4515)
     
    • Like Like x 1
  12. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    Liski - your fabulous system no longer works - KF have added another line of audio to their welcome introduction - any chance you can put your in credible mind to work again and update?
     
  13. albatross710

    albatross710 Established Member

    May 15, 2004
    2,980
    291
    Brisbane

    Thanks to Liski for the original work on this.

    Over the past few months, the SQ KF contact number has changed as did the delays and options. Finally had the time and a multi-sector partner redemption to make all enough calls to get the revised sequencing. I've found the following to work.

    0282281188,,,,,,,,,,,YOURMEMBERSHIPNUMBER#,,YOURPIN#


    So basically the above is doing:
    - Calling 0282281188
    - A long pause for the IVR to finish the first part
    - Sending your membership number and now requiring a hash at the end, then pausing
    - Sending your PIN and now requiring a hash at the end, then pausing


    You can then select from the menu.....

    Happy travels.

    Alby
     
  14. deka2

    deka2 Active Member

    Oct 22, 2009
    727
    221
    Sydney
    I have rung SQ twice this week on 02 8228 1188 and only had to enter my "six digit password".

    After that I am then given the number of Points I have available.

    No membership number required
     
  15. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    Yes I had the PIN only several times - last 5 or 6 times back to inputting KF number - its no biggie
     
  16. albatross710

    albatross710 Established Member

    May 15, 2004
    2,980
    291
    Brisbane
    That would be good, would mean they are using the incoming number to first identify you and then asking to confirm the PIN, that is smart but a little less secure.
     
  17. mrsmart

    mrsmart Established Member

    Dec 14, 2013
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    Brilliant! Thanks Alby.
     
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