JQ; cure is better than prevention? | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

JQ; cure is better than prevention?

pn1

Intern
Joined
Jun 18, 2005
Messages
72
Flights
My Map
I was planning a JQ "day return" from Melbourne to Sydney today Tuesday. Booking made last year. Very good price. Use it or lose it fare.

The Sydney "day return" is something I do a couple of times a year to attend a "coffee morning" of friends and colleagues of more than 50 years standing.

Got a SMS from JQ at 1854 Monday saying flights to and from Sydney today Tuesday were subject to cancellation or long delay due to expected strong winds.

Because I needed to be back in Melbourne tonight Tuesday (and the equivalent flight last night Monday was cancelled due to the strong winds) I decided to "let JQ know" I had decided not to travel. I had accepted I was on a no refund fare but thought it would be better to advise JQ rather than simply be a "no show".

Communicating with the JQ "agent" via the JQ chat line was next to impossible. The person spoke in only standard sentences that did not understand or address the issue I raised.

So the communication ended with my booking not cancelled.

I would have been better not to have bothered?

I accept there was no refund for the (attractive) fare I paid on a use it or lose it basis.

So "no show" was really the way to go?
 

muppet

Active Member
Joined
Jun 19, 2010
Messages
766
I was planning a JQ "day return" from Melbourne to Sydney today Tuesday. Booking made last year. Very good price. Use it or lose it fare.

The Sydney "day return" is something I do a couple of times a year to attend a "coffee morning" of friends and colleagues of more than 50 years standing.

Got a SMS from JQ at 1854 Monday saying flights to and from Sydney today Tuesday were subject to cancellation or long delay due to expected strong winds.

Because I needed to be back in Melbourne tonight Tuesday (and the equivalent flight last night Monday was cancelled due to the strong winds) I decided to "let JQ know" I had decided not to travel. I had accepted I was on a no refund fare but thought it would be better to advise JQ rather than simply be a "no show".

Communicating with the JQ "agent" via the JQ chat line was next to impossible. The person spoke in only standard sentences that did not understand or address the issue I raised.

So the communication ended with my booking not cancelled.

I would have been better not to have bothered?

I accept there was no refund for the (attractive) fare I paid on a use it or lose it basis.

So "no show" was really the way to go?
Wow you’ve certainly taken all their lines on no refunds way to seriously.

If JQ notified you it cannot get you there per its schedule you have a right of refund under Australian Consumer Law.

Call them and tell them you want cash back (no vouchers).
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
40,799
Qantas
Platinum
Virgin
Platinum
Flights
My Map
I guess if you wanted a refund you would have to go to the airport to await their cancellation.

If the amount is small enough to not be worth your time then so be it - it is up to you.
 

pn1

Intern
Joined
Jun 18, 2005
Messages
72
Flights
My Map
Wow you’ve certainly taken all their lines on no refunds way to seriously.

If JQ notified you it cannot get you there per its schedule you have a right of refund under Australian Consumer Law.

Call them and tell them you want cash back (no vouchers).
Thanks for the suggestion and maybe I will give it a go. I believe I have good written and verbal communication skills but failed to get my message across to the Jetstar "agent" whose first language was not English and then only communicated in prepared "standard" sentences rather than flowing communication.


I've always understood Jetstar has brutal rules that are enforced with zero tolerance. So with a use it lose it ticket that I didn't use I therefore lost. End of the matter?
 

opusman

Senior Member
AFF Supporter
Joined
Jun 27, 2006
Messages
5,481
If they cancel the flight you're entitled to a refund.
 
  • Like
Reactions: pn1

muppet

Active Member
Joined
Jun 19, 2010
Messages
766
Thanks for the suggestion and maybe I will give it a go. I believe I have good written and verbal communication skills but failed to get my message across to the Jetstar "agent" whose first language was not English and then only communicated in prepared "standard" sentences rather than flowing communication.


I've always understood Jetstar has brutal rules that are enforced with zero tolerance. So with a use it lose it ticket that I didn't use I therefore lost. End of the matter?
If you didn’t use it because it because Jetstar’s failure to deliver the service, that is completely different to you wanting to change the flight.

You’re in a good position because you only want your money back. What usually get’s people is they still need to travel per their schedule and JQ says “yeah we can get you there in three days”.

If the delay is significant enough (I.e. more than an hour or so) to make your trip in vein then refund is due. If it’s only a small delay then make your case based on what JQ told you last night, but maybe not.
 
  • Like
Reactions: pn1

dajop

Senior Member
AFF Supporter
Joined
Jul 1, 2002
Messages
9,403
Flights
My Map
Definitely not worthwhile to tell them. It is only downside for you. Airlines factor in a certain amount of no shows, so unless you have remaining sectors on the ticket absolutely no need to tell them.

In fact if you told them and they removed you from the flight and then your flight got cancelled you could miss out on the chance to get your money back.

A few months ago we had a Jetstar booking that we weren’t going to take, but thankfully had a plus package that allowed free changes. As we would have had to pay a fare difference m and move to a date where our plans were only tentative we played the game of chicken and decided to not move until the day before, and guess what .... 2 days before our originally ticketed flight, the flight was cancelled and we secured a full refund.
 

pn1

Intern
Joined
Jun 18, 2005
Messages
72
Flights
My Map
Definitely not worthwhile to tell them. It is only downside for you. Airlines factor in a certain amount of no shows, so unless you have remaining sectors on the ticket absolutely no need to tell them.

In fact if you told them and they removed you from the flight and then your flight got cancelled you could miss out on the chance to get your money back.

A few months ago we had a Jetstar booking that we weren’t going to take, but thankfully had a plus package that allowed free changes. As we would have had to pay a fare difference m and move to a date where our plans were only tentative we played the game of chicken and decided to not move until the day before, and guess what .... 2 days before our originally ticketed flight, the flight was cancelled and we secured a full refund.
Thanks dajop; good advice. At 69, one is never too old to learn!
 

Saab34

Established Member
AFF Supporter
Joined
Jul 22, 2008
Messages
1,276
Flights
My Map
Usually about 5% of loco flights are no shows so it doesn’t mean much to them to notify, if you don’t make the check in cutoff you don’t make it they wont be calling you.

My last flight Cairns to Melbourne had 225 pax on the manifest but only 215 showed up.

I’ve thrown away a few of these fares over the years also. But when I do, I usually check if it on the off chance was cancelled, which one was once and I asked for a credit. Sadly it was one of the return for free fares, and it was the return leg so they gave me my $6 seat selection fee back plus my $0 fare lol
 

AFF on Air Podcast

  • Air Chathams – AIR019
    Sat, 07 Sep 2019 16:41:06 AEST
      With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this episode, Matt cha ...
  • Project Sunrise – AIR018
    Sat, 24 Aug 2019 16:12:31 AEST
      Later this year, Qantas will decide which aircraft it will use to operate non-stop flights from the east coast of Australia to London and New York – a feat it aims to ach ...
  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...

Community Statistics

Threads
82,872
Messages
1,921,380
Members
50,540
Latest member
Cherise
Top