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Jetstar suuuuuucks.... why don’t I learn???

Max Samuels

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Flying to Sydney from MEL on JQ on QF reward ticket coz it is less points and I’m saving them for an upgrade to LAX next month. Anyway, as per usual, flight is late, yet the idiots at T4 make the announcement “go to gate boarding is about to commence”..... I hike all the way there and what do you think??? No plane. No, it’s still in the sky en route from wherever.....

Don’t know whose fault that it is but I have experienced this a lot with JQ.

:-(
 

Mistress

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your subject is what my better half says every time when we get to the check in terminals 5 mins before check in time allows, because the computer systems won't open up til certain times, or when we used to have to carry kiddy car seats and had lots of fun fights with jetstar staff on the ground as they would send us from drop bag to oversize bag to drop bags and back... oh the fun... but worth it if you can grab 4 tickets to tokyo return for less then $1200 for a family of 4! its the only reason we book with them is cause of how cheap we can travel as a family!
 

RooFlyer

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I hike all the way there and what do you think??? No plane.
Get either 'Flight Radar 24' or 'FlightAware' app for your phone and you can track the inbound plane. Never get sucked in by a boarding announcement again!

Not only that, but you'll be able to detect gross lateness, on international flights, for instance and look to alternative arrangements if needs be.
 
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flydoc

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Get either 'Flight Radar 24' or 'FlightAware' app for your phone and you can track the inbound plane. Never get sucked in by a boarding announcement again!
...as long as you know for sure that the inbound aircraft is the one that is going to operate your flight. FR24 is the more useful tool for this IME. Can also be helpful to correlate with the Flight Status search function on the airlines website
 

Max Samuels

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Get either 'Flight Radar 24' or 'FlightAware' app for your phone and you can track the inbound plane. Never get sucked in by a boarding announcement again!

Not only that, but you'll be able to detect gross lateness, on international flights, for instance and look to alternative arrangements if needs be.
I did check them both - funny how they were quite different - FR24 was way more accurate - how can they get different data? Aren't they pulling it from the same source? Anyway, I still think they should make correct announcements!
 

pauly7

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Melbourne T3 and T4 are notorious for ‘fake’ go to gate messages.

There was a whole thread dedicated to it on just T3 (Virgin) and numerous complaints to Virgin got the resulting response of ‘Melbourne Airport is at fault as we don’t control the screens’. T1 is fine because QF control their screens.
 

Max Samuels

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Melbourne T3 and T4 are notorious for ‘fake’ go to gate messages.

There was a whole thread dedicated to it on just T3 (Virgin) and numerous complaints to Virgin got the resulting response of ‘Melbourne Airport is at fault as we don’t control the screens’. T1 is fine because QF control their screens.
You would think their multi-million dollar lease agreement with the airport would give them some room to complain...
 

justinbrett

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From my experience FlightAware is more focused on ATC flight plans - so is more heavily focused on information entered by the airlines, making them pretty reliable for departures but less so for arrivals.

Flight Radar seems to have more in flight data from ATC so is better for enroute tracking, but can be pretty terrible for departures (some times not even listing your flight until after you've boarded).

This is just my experience. In the USA, the AA app lets you track your inbound plane - I wish QF/JQ had this feature.
 

robtemt

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I'd rather not travel than have to travel on Jetstar.
+1

There is a price for getting a good deal (you get what you pay for). I do not understand when anyone is surprised at poor service, late flights, cancelled trips, excessive charges, long lines, bad food, or anything else Jetstar is known for.

I've flown twice, both in star class. Honolulu to Brisbane. The lovely agent at check-in, made us remove 1kg from our bag. 1kg! And I cringed every time the Jetstar gate agent said "meh-hal-low" after each update for our delayed flight. The real thrill was arriving in a downpour in Brisbane, and walking from the aircraft to the terminal, and then to have no connection services / transfer desk to QF for our bags, all 6 of them (it was a month long honeymoon). Then, Sydney to Phuket. There was a medical onboard, and I assisted (and to be honest, probably kept them from making a diversion). It was about 2 minutes into meal service, and being in 1B, my partner and I had just been served when they asked for help. They threw my meal away because they cleared the meal trays while I was treating the passenger/patient. My partner thought they were taking it to wrap up and put in the warmer.... "Thank you for your assistance".

I think we were still lucky though to not have any drama beyond that, compared to the frequent stories heard about them.
Just. Not. Worth. It.
 

JohnK

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To each their own.

JQ and VA operations are very similar. I'm doing OK with JQ but struggling with VA.

P.S. I don't ban any carriers. I'd prefer to travel than stay at home looking for discounts to stay in overpriced hotels.
 

p--and--t

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Like many, I generally avoid JQ (& TT) unless they offer a return non-stop fare MEL-CNS on the exact days that were convenient for less than a third of what I have often paid for the same trip on VA or QF.

Off for a quick holiday this weekend thanks to recent specials. ;)
 

jase05

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To each their own.

JQ and VA operations are very similar. I'm doing OK with JQ but struggling with VA.

P.S. I don't ban any carriers. I'd prefer to travel than stay at home looking for discounts to stay in overpriced hotels.
As a rule I don’t have airlines on a ban list and we were once regulars on JQ. A couple of bad experiences stretched the friendship and then our last flight with them several years ago upset my wife so much and caused me to almost lose my temper. I put them on the banned list that day and haven’t stepped foot on a JQ aircraft since
 

pauly7

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As a rule I don’t have airlines on a ban list and we were once regulars on JQ. A couple of bad experiences stretched the friendship and then our last flight with them several years ago upset my wife so much and caused me to almost lose my temper. I put them on the banned list that day and haven’t stepped foot on a JQ aircraft since
Do tell...!
 
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jase05

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Do tell...!
We travelled regularly to Bali with JQ and noticed that the delays and cancellations were becoming more frequent but at the time it suited our budget. The last time we flew with them however was the last straw. It was an overnight flight and we departed late from DPS as per the norm and after about an hour my wife decided she would get some sleep. The A/C must have been on overtime as the aircraft was freezing so my wife put on a jumper and tried to sleep but was still shivering so I asked the FA for a blanket. Now I don’t know if I got her at a bad time or if she was just a grumpy cow but she shot back “ Blankets are for children and the elderly only”. I didn’t raise my voice but asked why and even offered to buy one if need be to which she snapped back “ If I give one to you I’ll have to give one to everyone and we haven’t got enough” I was kind of taken aback but didn’t make a fuss after that. A few minutes later an elderly gentleman sitting across from us said that my wife could have his blanket which I initially refused until he insisted we take it. The gesture was much appreciated and I thought that was it but no, about 20 minutes later the dragon comes past and see my wife with the blanket and says “where did you get that from, how dare you take one after I told you no!” My wife explained that the gentleman gave it to her to which the FA snatched the blanket and said “ I said no and I mean no” She then took the blanket and scolded the elderly gentleman which I thought was just downright rude and it took everything in my power not to give her a barrage as I could see the gentleman was visibly upset. When we got home I sent a email to JQ explaining the situation and they offered up a voucher and said they would investigate further. I never heard back from them and it probably wouldn’t have mattered as I had made up my mind to not fly with them again. We shifted our domestic flying to VA and GA got our business to Bali.
 

pauly7

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We travelled regularly to Bali with JQ and noticed that the delays and cancellations were becoming more frequent but at the time it suited our budget. The last time we flew with them however was the last straw. It was an overnight flight and we departed late from DPS as per the norm and after about an hour my wife decided she would get some sleep. The A/C must have been on overtime as the aircraft was freezing so my wife put on a jumper and tried to sleep but was still shivering so I asked the FA for a blanket. Now I don’t know if I got her at a bad time or if she was just a grumpy cow but she shot back “ Blankets are for children and the elderly only”. I didn’t raise my voice but asked why and even offered to buy one if need be to which she snapped back “ If I give one to you I’ll have to give one to everyone and we haven’t got enough” I was kind of taken aback but didn’t make a fuss after that. A few minutes later an elderly gentleman sitting across from us said that my wife could have his blanket which I initially refused until he insisted we take it. The gesture was much appreciated and I thought that was it but no, about 20 minutes later the dragon comes past and see my wife with the blanket and says “where did you get that from, how dare you take one after I told you no!” My wife explained that the gentleman gave it to her to which the FA snatched the blanket and said “ I said no and I mean no” She then took the blanket and scolded the elderly gentleman which I thought was just downright rude and it took everything in my power not to give her a barrage as I could see the gentleman was visibly upset. When we got home I sent a email to JQ explaining the situation and they offered up a voucher and said they would investigate further. I never heard back from them and it probably wouldn’t have mattered as I had made up my mind to not fly with them again. We shifted our domestic flying to VA and GA got our business to Bali.
Sounds like a horrible experience and encounter with a rogue FA!
 

Ade

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We travelled regularly to Bali with JQ and noticed that the delays and cancellations were becoming more frequent but at the time it suited our budget. The last time we flew with them however was the last straw. It was an overnight flight and we departed late from DPS as per the norm and after about an hour my wife decided she would get some sleep. The A/C must have been on overtime as the aircraft was freezing so my wife put on a jumper and tried to sleep but was still shivering so I asked the FA for a blanket. Now I don’t know if I got her at a bad time or if she was just a grumpy cow but she shot back “ Blankets are for children and the elderly only”. I didn’t raise my voice but asked why and even offered to buy one if need be to which she snapped back “ If I give one to you I’ll have to give one to everyone and we haven’t got enough” I was kind of taken aback but didn’t make a fuss after that. A few minutes later an elderly gentleman sitting across from us said that my wife could have his blanket which I initially refused until he insisted we take it. The gesture was much appreciated and I thought that was it but no, about 20 minutes later the dragon comes past and see my wife with the blanket and says “where did you get that from, how dare you take one after I told you no!” My wife explained that the gentleman gave it to her to which the FA snatched the blanket and said “ I said no and I mean no” She then took the blanket and scolded the elderly gentleman which I thought was just downright rude and it took everything in my power not to give her a barrage as I could see the gentleman was visibly upset. When we got home I sent a email to JQ explaining the situation and they offered up a voucher and said they would investigate further. I never heard back from them and it probably wouldn’t have mattered as I had made up my mind to not fly with them again. We shifted our domestic flying to VA and GA got our business to Bali.
I wonder why such incompetent, unfriendly, rude and ruthless people come to work in the customer service industry. It is such a shame and a disgrace to all other who work tirelessly, day and night to give a wonderful and remarkable customer experience.

I have not seen any such FA so far and I sincerely wish I never get to in the future !!

JQ must hang their heads down in shame and do absolutely everything to make this right. They could have started with giving a call to the affected parties and apologize !!

Then send them a detailed letter, signed by the head of customer service, not a digital signature, but a personal, pen drawn signature and again, apologize !!

Then offer the affected parties compensation, I'd say, monetary or offer them a free flight in business class (urgh! the so called "business class") and once again, apologize !!

Honestly, if I was the Head of customer service at JQ, I'd be doing the first two and personally visit the affected people and offer my apologies !

In such turbulent times, every company, every employee must do what it takes to treat our customers in the way they deserve to be treated.

A quote by Gandhiji comes to mind ;

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
 

justinbrett

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I think onboard Jetstar are fine. They are just terrible on the ground, especially during rebooking after a flight cancellation.
 

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