Jetstar Cancellation Policy?

Discussion in 'Open Discussion' started by bigmal, Dec 16, 2006.

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  1. bigmal

    bigmal Intern

    Dec 13, 2006
    71
    1
    Canberra
    I have spoken with JQ and asked what the procedure is for cancelling a flight. The flight is a discounted fare, so immedialtely I understand the restrictions. My confusion is that I have heard varying storys.

    They are:

    1. No refund, only the original amount paid, less and admin fee, will be held in credit; or

    2. No refund, No credit, bad luck (virtually the words used by JQ)

    It is for a JQ International flight.

    Has anyone had any exprience with this and might be able to clarify?
     

  2. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    The fare rules are listed at Jetstar Airways Pty Ltd - Fare Types

    If it is a Jetsaver fare:

    refunds : not permitted

    date/time changes -

    International flights to/from Australia (excluding Trans-Tasman flights) operated by Jetstar (JQ): $50 per flight plus any fare difference

    Domestic Australian and Trans-Tasman flights operated by Jetstar (JQ): $40 per flight plus any fare difference.

    Flights operated by Jetstar Asia (3K) or Valuair (VF): $40 for each change plus any fare difference


    So, I deduce that you can change to another date for $40 per flight but you cannot get a refund nor hold the fare in credit.

    Dave
     
  3. creditcardman

    creditcardman Junior Member

    Dec 18, 2006
    12
    0
    Hi just wanted to change my flight to another destination , they didn't let me because there were no flights around that date. And then said I can't get a refund either. So I was stuffed either way.
     
  4. clifford

    clifford Established Member

    Jul 6, 2004
    1,761
    243
    Canberra / London
    JQ is pretty good when compared to other low cost carriers (LCC's).

    With most of the others, it's just more economical to rebook and forget your original booking.

    I've just done that with a BLK-STN booking. Decided I didn't like the 11 pm arrival into STN when all trains were replaced with buses that day (no-one told me that when I made the booking - should've checked I suppose, as well as checking that the sky wasn't falling that day).

    I've rebooked to fly LPL-SNN-STN for a grand total of approx GBP 12.00 (incl taxes), and it will get me in to STN before 6 pm (if on schedule). Also I get to wander about SNN airport if I wish (been there before, but).

    Keep smilin' :)
     
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