- Aug 2, 2011
- Platinum 1
- My Map
Perhaps there might have been a Qantas flight in the booking. That could be upgraded. TBH I dunno how how JQ rewards price or how they appear on a statement. I've never redeemed one. Maybe they repriced the ticket from economy to business? Or bought a bundle. Qantas Frequent Flyer | JetstarCould you perhaps "guess" then what a 70,000 point charge is on the same day for the already purchased ticket/pnr?
The odd points amount seems weird for an upgrade - in my experience with QF these are a set point amount. And also it would be odd for a hacker to indulge in such things as repricing.Perhaps there might have been a Qantas flight in the booking. That could be upgraded. TBH I dunno how how JQ rewards price or how they appear on a statement. I've never redeemed one. Maybe they repriced the ticket from economy to business? Or bought a bundle. Qantas Frequent Flyer | Jetstar
My guess is that this is exactly how the OP ended up getting shunted between QFFF and jetstar. The OP wanted to know what the activity was for, neither QFFF not Jetstar would know given the booking will have been well and truly archived. QFFF needs to request Jetstar to retrieve the booking.The whole thing seems very strange and I would personally love to understand more about it all - hence hoping someone will appear here who actually knows what the activity statement entries mean.
Yes. You can book a flight on jetstar.com, add car hire or a hotel or an airport transfer or whatever, and then log in on the payment page to use QFF points. As far as I know that would show up as two entries on a QFF Activity Statement equivalent to what we have here, with the car hire or hotel or whatever showing up as "EXTRAS".interesting option but can these be paid via QFF points??
In answer to Q5. There were no points early later on the activity statement relating to PNR (DEWCGM).MEL_T, I agree with the assessment that this is clearly some sort of points+pay scenario. But I really would like us ("us" as in the wider AFF community) to look at this far more closely and see what we can come up with to assist the OP.
As I have said, I am not an expert in points redemptions QF-Jetstar. But this incident intrigues me. So I have a couple of observations and questions - if anyone can address one or more of them it would be appreciated:
(1) Question: The OP's activity statement clearly specifies two transactions, on the same date, and related to the same PNR. Can anyone absolutely confirm what each of these transactions mean? My take on the first is that an airfare was purchased, and that it included both QF and Jetstar legs. Do people agree?
(2) Question: It has been expressed that it is impossible to upgrade a Jetstar fare with QFF points. Is this true?
(3) Observation: As per MEL_T's thought, it would seem imprudent for a hacker to use their own credit card, so it would be "best practice" as a hacker to pay the entire fare with the stolen points. But the initial transaction was for just 37,000 odd points - this in my opinion for a points+pay option means the original fare only cost about $250, if it was paid for fully in points.
(4) Observation: IF the second transaction was for an upgrade to business (as is the opinion of the OP), the points used again would only discount about $500 cash. IF this could be done for an upgrade Y to J, this must be a very cheap and short international route, especially if the ticket is return.
(5) Observation (for the OP): A characteristic of points+pay tickets is that they are equivalent to a paid fare (as opposed to a "classic " points redemption). IF the hacker used this for a fare that earnt points, and adopted your husbands identity also (easy if it was just a domestic ticket) then there should be some earning of points later on in the activity statement relating to that PNR ("DEWCGM")
(6) Question (for all AFF members): Can anyone shed real light on the second transaction. IE what does the points deduction for "JETSTAR EXTRAS" actuall mean? Please do not guess here - someone should actually have seen such and truly know.
(7) Question (for OP): Why do you beleive that an upgrade occurred? Is this from experience/knowledge, or is it an (understandable) assumption due to the two activity entries? Or is it something communicated from one of the airlines in your contact so far?
Fantastic result idle1002!! Just sorry it took so much hardship and time to resolve.Good News! My husband's points were returned to his account today! Thank you to the AFF Community for your interest and advice in this situation. It is a big relief for us to not have that loss hanging around in our thoughts. I will definitely keep all your observations in mind should we run into this situation in the future. Thanks again for your support!
That's great. Well done for persisting. Were you given a result as to what had happened?Good News! My husband's points were returned to his account today! Thank you to the AFF Community for your interest and advice in this situation. It is a big relief for us to not have that loss hanging around in our thoughts. I will definitely keep all your observations in mind should we run into this situation in the future. Thanks again for your support!