IHG Hotels that recognise status

[NM]

Hotel: InterContinental Adelaide
When: March 6-8
Status: Platinum Ambassador
Rate: Ambassador Complimentary Weekend Night @ $454 for the first night and $514 for the second
Booked: 1 King Junior Suite City View
Received: 1 King Junior Suite City View. Their one bedroom suites aren't part of the guaranteed Ambassador room upgrade (unlike InterContinental Sydney).

Did you get extra points due to not receiving the room upgrade due to their exclusion policy?

 

[kerfuffle]

Did you get extra points due to not receiving the room upgrade due to their exclusion policy?

Nope. Didn't ask about it either.

 

[NM]

Nope. Didn't ask about it either.

When Brisbane IC was unable to provide the guaranteed upgrade, when they informed me at check-in they also informed me that I would be receiving 10K points as compensation for no upgrade. Might be worth asking at times when upgrade is not provided.

 

[kerfuffle]

When Brisbane IC was unable to provide the guaranteed upgrade, when they informed me at check-in they also informed me that I would be receiving 10K points as compensation for no upgrade. Might be worth asking at times when upgrade is not provided.

It was the long weekend, so I wasn't going to kick up a fuzz when they were already under the pump and they did specify on the website it'd be excluded. Maybe next year; it was my first time staying in a junior suite (and it's a proper suite, unlike IC Melbourne) and I quite enjoyed the extra space despite being solo

 

[oz_mark]

When Brisbane IC was unable to provide the guaranteed upgrade, when they informed me at check-in they also informed me that I would be receiving 10K points as compensation for no upgrade. Might be worth asking at times when upgrade is not provided.

Some upgrades are formally excluded from the upgrade guarantee. These exclusions include the one bedroom suites in Adelaide.

 

[Mr_Tee]

When Brisbane IC was unable to provide the guaranteed upgrade, when they informed me at check-in they also informed me that I would be receiving 10K points as compensation for no upgrade. Might be worth asking at times when upgrade is not provided.

Interesting......I've never heard of that offer before. Nor have I ever thought that they would compensate in lieu if asked.

 

[JessicaTam]

Interesting......I've never heard of that offer before. Nor have I ever thought that they would compensate in lieu if asked.

Yep, it is a guaranteed Ambassador benefit. 10k if no upgrade, and I think also 10k if late checkout not possible.

 

[oz_mark]

Yep, it is a guaranteed Ambassador benefit. 10k if no upgrade, and I think also 10k if late checkout not possible.

It is actually "Either a Restaurant & Bar or Spa credit of USD50, or 10,000 IHG One Rewards points (provided only once per stay)."

But there is a big list of exclusions (see https://www.ihg.com/intercontinenta...sador/terms-conditions/suites-exclusions.html)

 

[NM]

It is actually "Either a Restaurant & Bar or Spa credit of USD50, or 10,000 IHG One Rewards points (provided only once per stay)."

But there is a big list of exclusions (see https://www.ihg.com/intercontinenta...sador/terms-conditions/suites-exclusions.html)

Yes, indeed it is either F&B credit or points. In my case, I had paid for a room type that included lounge access, so chose the 10K points compensation.

 

[NM]

Some upgrades are formally excluded from the upgrade guarantee. These exclusions include the one bedroom suites in Adelaide.

Seems like there is no point in booking a room type that is one level below the exclusion list, unless of course you really don't want to be stuck with the booked room type if no upgrade is available.