IHG Hotels that recognise status

Shinjetter

Junior Member
Joined
Jan 21, 2022
Posts
19
Interesting, isn't the upgrade "guaranteed"?
It is! I even tried to request for upgrade early but they said you can only ask for upgrade on the day. However, the whole place is booked out. Hence, there is no availability to upgrade...There is that tiny text at the end (depends on availability).
 

muppet

Established Member
Joined
Jun 19, 2010
Posts
1,259
Qantas
Platinum
It is! I even tried to request for upgrade early but they said you can only ask for upgrade on the day. However, the whole place is booked out. Hence, there is no availability to upgrade...There is that tiny text at the end (depends on availability).
In that case, i believe you are owed USD$50 or 10,000 IHG points per the "Benefits Guarantee":

 

KayKay

Newbie
Joined
May 4, 2021
Posts
6
Booked intercontinental sanctuary cove six months early for this easter weekend
Three night stay ambassador BOGO certificate. Booked club marina. Upgraded to suite. Two weeks before my guaranteed ambassador upgrade disappeared. On enquire told sorry full. I explained I’d booked six months ago not last minute. Offered points and a credit. It was a lovely place but don’t think I would book again due to not honouring the upgrade.
 

SYD

Established Member
Joined
Oct 5, 2009
Posts
2,290
Qantas
Platinum
Virgin
Gold
Hotel: Hotel Indigo Durham
Status: Platinum
Rate: AAA
Booked: King Standard Room
Received: Superior King Room (alas no Cathedral view - but good view from the car park 😀).
Status recognition: Points or drink voucher (received 2x vouchers with pretty much an open bar selection!).

First time in an Indigo property. This one is a repurposed late Victorian era Town Hall building. Allocated room was definitely one of the larger non-suite rooms with seperate entrance vestibule. The corner room is directly behind the “Hotel Indigo” sign in the pic below with windows either side.

The restaurant is a Marco Pierre-White steak joint.
 

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Mort

Intern
Joined
Jan 27, 2015
Posts
55
Qantas
Silver Club
Virgin
Red
Hotel: Crowne Plaza Alice Springs Lasseters
When: April
Status: Platinum Elite
Rate: 1 Night Advance Saver + breakfast
Booked: 2 Queen Beds Standard
Received: 2 Queen Beds Premium with verandah overlooking pool.
Status recognition: At Checkin, minimal greeting but received 4 drinks vouchers.

Happy with the upgrade in a nicer part of the resort, was only a quick stop between travels.
 

Mattg

Enthusiast
Joined
Aug 21, 2011
Posts
12,857
Qantas
Gold
Virgin
Gold
Holiday Inn Lisbon - Continental (Platinum status)

Upgraded to a suite at check-in and offered a welcome drink/points.
I asked for a late checkout at 2pm and was offered 3pm.

Great room and service. Very happy with this hotel.

Edit: For some reason, also got the bonus points credited (in addition to the drink voucher).
 
Last edited:

andye

Senior Member
Joined
Jan 14, 2013
Posts
5,435
Virgin
Platinum
A few from my recent trip

Hotel: CP Albert Embankment
Status: Platinum Ambassador
Rate: Members Discount
Booked: Base
Received: Thames View
Status recognition: Acknowledgement, Points, Water

Hotel: IC Marseille
Status: Platinum Ambassador
Rate: FHR
Booked: Base
Received: Port View
Status recognition: Points, water, fruit platter
Fabulous hotel on all fronts

Hotel: IC Lyon
Status: Platinum Ambassador
Rate: FHR
Booked: Garden View
Received: Courtyard View (a downgrade!). Probably as I checked in before 8am. Went back to reception after conference finished and upgraded to Riverview Suite with complimentary drink of choice in their beautiful bar
Status recognition: Another drink voucher, waters
 

sqrt()

Member
Joined
Mar 23, 2020
Posts
132
Qantas
Gold
Virgin
Gold
Hotel: Holiday Inn Express Adelaide
When: June
Status: Platinum Elite (with status match promo)
Rate: IHGR ADVANCE
Booked: King Standard
Received: King Standard corner room.
Status recognition: At Check in, 500 point welcome amenity (no drink vouchers etc offered).
 

Mattg

Enthusiast
Joined
Aug 21, 2011
Posts
12,857
Qantas
Gold
Virgin
Gold
Hotel: Holiday Inn Express Adelaide
When: June
Status: Platinum Elite (with status match promo)
Rate: IHGR ADVANCE
Booked: King Standard
Received: King Standard corner room.
Status recognition: At Check in, 500 point welcome amenity (no drink vouchers etc offered).

I've just stayed at a couple of different Holiday Inn Express & Suites properties in Canada and was given points as the welcome amenity but not offered a drink or anything else. Also no room upgrades given.
 

sqrt()

Member
Joined
Mar 23, 2020
Posts
132
Qantas
Gold
Virgin
Gold
I've just stayed at a couple of different Holiday Inn Express & Suites properties in Canada and was given points as the welcome amenity but not offered a drink or anything else. Also no room upgrades given.
I'm not sure the Adelaide property even has "real" upgrade options at all - I don't think the property has suites as other Holiday Inn Express properties are marketed as "and Suites" (Sunshine Coast and Queenstown) and this one isn't. Not complaining about the 8th floor corner room though, it's nice enough. I should know better but definitely skip the buffet breakfast, which is pretty dire.
 

SYD

Established Member
Joined
Oct 5, 2009
Posts
2,290
Qantas
Platinum
Virgin
Gold
I'm not sure the Adelaide property even has "real" upgrade options at all - I don't think the property has suites as other Holiday Inn Express properties are marketed as "and Suites" (Sunshine Coast and Queenstown) and this one isn't. Not complaining about the 8th floor corner room though, it's nice enough. I should know better but definitely skip the buffet breakfast, which is pretty dire.
I stayed at the HIE Southbank last year and received points and a drink voucher. Yet the new HIE Melbourne (near Southern Cross) only did points. They said they didn’t have the amenity vouchers. How hard could that be?
 

exceladdict

Established Member
Joined
Mar 26, 2014
Posts
3,264
Qantas
Gold
Virgin
Gold
The HIE Newcastle (which I'm quite a fan of) has always acknowledged & awarded amenity points as spire; never had snacks or drinks. After the recent program changes will be interesting to see; given the express start breakfast is included with all rates (and is very decent vs my experience with other HIEs).
 

Fifa

Established Member
Joined
Sep 17, 2006
Posts
2,037
Hotel: Kimpton Margo Sydney
Status: Diamond Elits
Rate: 34,000 points
Booked: King Bed Essential
Received: King Bed Premium
Status recognition: breakfast which I chose as my welcome amenity - limited menu for pre-paid and diamond elites (juice, granola OR fruit, croissant, choice of one of three hot dishes, unlimited barista coffee. No early check-in, in fact our room wasn't ready until just before 4pm.
At check-in I mentioned the 'Kimpton secret password' and received a coughtail making kit which was delivered to the room.
Hotel offers complimentary social hour from 5-6pm with red, white and sparkling wine.
 
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exceladdict

Established Member
Joined
Mar 26, 2014
Posts
3,264
Qantas
Gold
Virgin
Gold
Hotel: Kimpton Margo Sydney
Status: Diamond Elits
Rate: 34,000 points
Booked: King Bed Essential
Received: King Bed Premium
Status recognition: breakfast which I chose as my welcome amenity - limited menu for pre-paid and diamond elites (juice, granola OR fruit, croissant, choice of one of three hot dishes, unlimited barista coffee. No early check-in, in fact our room wasn't ready until just before 4pm.
At check-in I mentioned the 'Kimpton secret password' and received a coughtail making kit which was delivered to the room.
Hotel offers complimentary social hour from 5-6pm with red, white and sparkling wine.
Interesting, thinking of choosing between the kimpton and one of the ICs for a longer redemption stay in October, was keen for a bigger breakfast - what would you recommend?
 

sqrt()

Member
Joined
Mar 23, 2020
Posts
132
Qantas
Gold
Virgin
Gold
Hotel: Holiday Inn Express Adelaide
When: June
Status: Platinum Elite (with status match promo)
Rate: IHGR ADVANCE
Booked: King Standard
Received: King Standard corner room.
Status recognition: At Check in, 500 point welcome amenity (no drink vouchers etc offered).
+
Early check in offered (12pm instead of 2pm) on arrival (I had called the day before and asked but was told they couldn't confirm then).
Late checkout (12pm instead of 10am) on request.
 

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