As your flight was cancelled in May 2020 (as you mention above) then that is 25 months past, date of booking may have been 35 months ago but that was not when you began seeking a refund.I feel sorry for you without a refund for more than 12 weeks. You should try 35 months, yes 35 months. Purchased tickets,Perth to Melb, Brisbane return to Perth 26.07.2019-well before Covid 19 hit the world. Flights cancelled by Qantas for May 2020. Sent many requests via Qantas FF. The only computer response "we will get back to you"".
Finally had a phone contact by me to pay two tickets to Melb for August this year. I spoke with a nice call centre lady from Auckland who fixed up the payments from my credit pass.
Now what do I do to get the balance of my credit prior to 31.12.2022 of only $378? Any tips on the right email to get some action please?
It reminds me of Qantas the wombat airline, as soon as it goes wrong they retreat back into the burrow and wait to it all passes!!!!!!
Any help and contacts please
As you accepted a 'flight credit' and subsequently cashed most of it in - then by law (AFAIK) you are no longer entitled to seek a refund. Up until then you could have - especially if you paid by credit card.