How long did Qantas take to process your refund for cancelled flights?

How long did Qantas take to refund your cancelled flights?

  • Less than 4 weeks

    Votes: 37 18.2%
  • 5 weeks

    Votes: 4 2.0%
  • 6 weeks

    Votes: 6 3.0%
  • 7 weeks

    Votes: 5 2.5%
  • 8 weeks

    Votes: 14 6.9%
  • 9 weeks

    Votes: 4 2.0%
  • 10 weeks

    Votes: 21 10.3%
  • 11 weeks

    Votes: 11 5.4%
  • 12 weeks

    Votes: 5 2.5%
  • more than 12 weeks

    Votes: 104 51.2%

  • Total voters
    203
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Ade

Established Member
Joined
Mar 5, 2019
Posts
1,446
Qantas
Platinum
Virgin
Gold
Points returned while I was on the phone to the agent so I could rebook immediately for next year
Wondering, if one could use "need to rebook" as a reason to "fasten" the refund of points. I mean tell the agent that you need the points refunded immediately, as you are looking to make another booking. And also tell that you shall make the booking yourself so as to avoid any service charges? Get off the phone and don't make any reward bookings.
 

Maybloomer

Junior Member
Joined
Feb 27, 2020
Posts
13
Wondering, if one could use "need to rebook" as a reason to "fasten" the refund of points. I mean tell the agent that you need the points refunded immediately, as you are looking to make another booking. And also tell that you shall make the booking yourself so as to avoid any service charges? Get off the phone and don't make any reward bookings.
It would be a good idea, it gives you the flexibility to source alternate routes yourself and waiting x days for your points to get refunded chews in the seat availability. When I was on the phone I tried to get the agent to book my new itinerary but the seats I saw available on the Qantas site (NRT-YVR) weren't available to the agent so she refunded me my points. Turns out the Qantas site was correct and I booked and was ticketed the new itinerary.
I do like the opportunity to choose your seats from the one Booking Reference (except BA) 12 months out. Malaysian, JAL and Iberian allowed seat selection from their respective websites for J
 

amot

Newbie
Joined
Apr 16, 2016
Posts
2
Still waiting for my refund (processed 1st March). I keep calling every week and nothing happens.
 

siri

Member
Joined
Apr 19, 2006
Posts
156
Damaged to the brand is quite big, and all due to an incompetent CEO struggling to get back to normal business after removing all automated systems that link their web site to their back end payment systems. Is this guy an illeterate or sheer incompetent man that does not understand the automated systems that run from airline systems. I would say its both and I also blame the Australian govt. not keeping this guy on tight lease when dissing out tax payyers billions of dollars with out any guarantees... I like to ask the Qantas board about this behavior. Old fashion airline exec's that does not understand the modern technical systems should not be in any airline management.
 

Port Power

Established Member
Joined
Jan 9, 2016
Posts
1,037
Qantas
Platinum
Still waiting for my refund (processed 1st March). I keep calling every week and nothing happens.
Welcome to AFF. I hardly know what to advise, except to keep ringing DAILY. Follow up with emails. Even with the reported delays, a refund from March should well and truly have been processed. Have you checked your "original form of payment"? That's the only area other AFFers have overlooked.
 

amot

Newbie
Joined
Apr 16, 2016
Posts
2
Welcome to AFF. I hardly know what to advise, except to keep ringing DAILY. Follow up with emails. Even with the reported delays, a refund from March should well and truly have been processed. Have you checked your "original form of payment"? That's the only area other AFFers have overlooked.
Thank you. Yes, I keep checking the original form of payment & the acc I gave them for the refund. Today, I heard the refund is "marked green in their system so it should be soon" whatever that means.
 
Joined
Mar 3, 2010
Posts
170
Qantas
Gold
Virgin
Red
Can anyone confirm that my understanding is correct that I shouldn't expect a refund of points for cancelling a second (return) leg of a Classic Reward? Flew the outbound leg, but had to return home urgently and simply bought a cash fare seeing as there was no award availability. What about taxes? Theoretically they ought to be refunded...I guess if I was persistent in calling QF I might eventually get through to someone helpful
 

Scr77

Established Member
Joined
Feb 15, 2014
Posts
1,358
Can anyone confirm that my understanding is correct that I shouldn't expect a refund of points for cancelling a second (return) leg of a Classic Reward? Flew the outbound leg, but had to return home urgently and simply bought a cash fare seeing as there was no award availability. What about taxes? Theoretically they ought to be refunded...I guess if I was persistent in calling QF I might eventually get through to someone helpful

There is no refund Once the first flight is taken. This is the best reason to book 2 one way tickets.
 

RozInAus

Junior Member
Joined
Feb 20, 2014
Posts
17
It took 2 years and one month to get my refund for the return journey London - Brisbane - London cancelled by Qantas in March 2020 leaving me stranded in Oz with a VISA due to expire. Caused me no end of problems. Countless phone calls, messages, finally this year in April threats of legal action made them jump into action.
 

Scr77

Established Member
Joined
Feb 15, 2014
Posts
1,358
It took 2 years and one month to get my refund for the return journey London - Brisbane - London cancelled by Qantas in March 2020 leaving me stranded in Oz with a VISA due to expire. Caused me no end of problems. Countless phone calls, messages, finally this year in April threats of legal action made them jump into action.

How did Qantas work out how much to refund you? Was it half the return ticket dollar amount?
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,358
It took 2 years and one month to get my refund for the return journey London - Brisbane - London cancelled by Qantas in March 2020 leaving me stranded in Oz with a VISA due to expire. Caused me no end of problems. Countless phone calls, messages, finally this year in April threats of legal action made them jump into action.
You are now the winner - longest time to get a refund. A major advance on the previous longest IIRC of around 20 months.

There may be others still waiting of course....
 

robinsparkles

Member
Joined
Sep 28, 2016
Posts
230
Got part of my refund after 4 weeks, I say part as there was 2 payments on seperate cards. I knew they would stuff the outstanding 1 up so I'm contemplating just disputing the charge with Amex instead of calling the incompetent Qantas call centre back.
 
Joined
May 1, 2020
Posts
456
Qantas
Gold
Feb 15: Flight cancelled by Qantas, refund requested
Apr 15 (8 weeks, 3 days): Emailed [email protected]
Apr 21 (9 weeks, 2 days): Reply from frequent_flyer saying please wait 8 weeks (see the problem here?)
Apr 29 (10 weeks, 3 days): Emailed [email protected] (no response)
May 20 (13 weeks, 3 days): Followed up with both frequent_flyer and SHRQETREFUNDS, no response from either
June 20 (17 weeks, 6 days): Received "Your refund has been processed" email
June 21 (18 weeks): Refund received on my Amex

To be fair, maybe I would've gotten a faster resolution if I called up at the 8 week mark, but who knows.
 
Last edited:

mooreat80

Newbie
Joined
Jun 2, 2022
Posts
6
No refund yet at >12 weeks, but the booking was made through an agent (who swears they aren’t the holdup) and it was a part completed DONE4, which may also complicate matters. Still seems excessive.
I feel sorry for you without a refund for more than 12 weeks. You should try 35 months, yes 35 months. Purchased tickets,Perth to Melb, Brisbane return to Perth 26.07.2019-well before Covid 19 hit the world. Flights cancelled by Qantas for May 2020. Sent many requests via Qantas FF. The only computer response "we will get back to you"".
Finally had a phone contact by me to pay two tickets to Melb for August this year. I spoke with a nice call centre lady from Auckland who fixed up the payments from my credit pass.
Now what do I do to get the balance of my credit prior to 31.12.2022 of only $378? Any tips on the right email to get some action please?
It reminds me of Qantas the wombat airline, as soon as it goes wrong they retreat back into the burrow and wait to it all passes!!!!!!
Any help and contacts please
 

codash1099

Established Member
Joined
Aug 2, 2006
Posts
2,914
Qantas
Platinum
I feel sorry for you without a refund for more than 12 weeks. You should try 35 months, yes 35 months. Purchased tickets,Perth to Melb, Brisbane return to Perth 26.07.2019-well before Covid 19 hit the world. Flights cancelled by Qantas for May 2020. Sent many requests via Qantas FF. The only computer response "we will get back to you"".
Finally had a phone contact by me to pay two tickets to Melb for August this year. I spoke with a nice call centre lady from Auckland who fixed up the payments from my credit pass.
Now what do I do to get the balance of my credit prior to 31.12.2022 of only $378? Any tips on the right email to get some action please?
It reminds me of Qantas the wombat airline, as soon as it goes wrong they retreat back into the burrow and wait to it all passes!!!!!!
Any help and contacts please
That 12 weeks was 2 years ago! And all I ever got back was the taxes for the segments I didn't fly. Nothing for the flights that AA cancelled nor any subsequent flights for the DONE4.
 

mooreat80

Newbie
Joined
Jun 2, 2022
Posts
6
Do you think you may have to wait up to 15 weeks for your refund. I wish you all the best and hope it is within the 15 weeks.
You should try 35 MONTHS (140 weeks) and still waiting. I have made a booking via the credit pass voucher 11.06.2022 of which there is still $378 outstanding.
What do you think my chances are!!!!!!!
 
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