Feb 15: Flight cancelled by Qantas, refund requested
Apr 15 (8 weeks, 3 days): Emailed
[email protected]
Apr 21 (9 weeks, 2 days): Reply from frequent_flyer saying please wait 8 weeks (see the problem here?)
Apr 29 (10 weeks, 3 days): Emailed
[email protected] (no response)
May 20 (13 weeks, 3 days): Followed up with both frequent_flyer and SHRQETREFUNDS, no response from either
June 20 (17 weeks, 6 days): Received "Your refund has been processed" email
June 21 (18 weeks): Refund received on my Amex
To be fair, maybe I would've gotten a faster resolution if I called up at the 8 week mark, but who knows.