How does qantas expect one to stay loyal with a consistently poor product

[JohnK]

I wouldn't worry about it AL1CE.I have been here quite a while and I have no intention of adding to my Flight Tracker!:shock:

I have never used Flight Tracker either. Way too many flights to start updating now.

 

[Spongbob]

Don't feel like you need to update it - keeping it current obviously isn't compulsory and some of us obviously don't have as much time on our hands as Spongbob

I agree with JohnK; if you have lots of flights and not enough time (or interest) don't update your Flight Tracker. But then don't include "View my flight map" with your AFF profile if it is not accurate.

 

[NFF]

Re: How does qantas expect one to stay loyal with a cosistanly poor product

Did you have an alcoholic drink in the lounge ?

 

[serfty]

Re: does qantas expect one to stay loyal with a consistently poor product

I have never used Flight Tracker either. Way too many flights to start updating now.

If you already have a personal spreadsheet/document with your flights recorded it is not a difficult task to import the information.

But that's off topic ...

---

I went from being a 100% Qantas/oneworld traveller 94-07 to a situation now where I farm out my travel in how it personally suits. Maybe 40% qantas oneworld now.

WP in both QF and VA is where it is at for me at the moment.

Moreover 80% of my domestic travel these days is with VA - mainly due to price, including cost of upgrading.

I still intend to pursue QF WP but whereas last year I attained the 2.4k benefits and 4 "loyalty" bonuses, this yeard I'll scrape over the 1.2k requalification with just the 2 loyalty bonuses.

Having posted that i did come back from HKG yesterday in one of the new Qantas Business class "suites" - premium economy it was not ...

 

[maninblack]

Thirdly, I am a big believer in supporting Australian business. However, I admit I drive a European car (that made jet engines) she too needs to be retired.

Skoda? Zil?

Anyway, quite a rant from the OP but absolutely right, if you pay for J tickets with your own cash then buy the best price on the best airline. Qantas will only occasionally fit this criteria. If they don't change in a significant way in the next few years then their long term future is surely in doubt.

 

[dragonman]

Re: does qantas expect one to stay loyal with a consistently poor product

At the risk of being labelled a "fan-boy", my experience in Y last weekend was excellent. On the leg SYD - BKK at least 4 staff addressed me by name, a Bangkok express card was provided, as was an express card on the return leg. Extra drinks and headsets were offered. There are drawbacks, the tiny screens and I am no fan of those box style meals, although the food offered was reasonable.

 

[Duffa]

In the same trip I was on CX (great service, great chair/bed, great food) Bet there is nothing to match the fillet steak I had on CX.

Haven't flown CX J for a year but found the food to be pretty average compared to SQ and QF. I guess it horses for courses.
Agree the CX beds are good but FWIW my now grown-up kids won't hear a bad word about QF J - they LOVE it compared to EK, SQ and MH.

 

[smit0847]

Haven't flown CX J for a year but found the food to be pretty average compared to SQ and QF. I guess it horses for courses.
Agree the CX beds are good but FWIW my now grown-up kids won't hear a bad word about QF J - they LOVE it compared to EK, SQ and MH.

I agree the hard product on CX J is unbeatable but i think the soft product on SQ is much better

 

[OATEK]

I agree the hard product on CX J is unbeatable but i think the soft product on SQ is much better

There is no doubt that the best food & service we have ever had in Y was on SQ. But we have tried to stay with OW airlines to corral the points and SC given we don't fly often enough to achieve status with multiple groups.

 

[maninblack]

I wrote to Qantas customer care 7 weeks ago with a query and a complaint I have heard nothing. I'm a OWE and LTG. No response = no respect = no loyalty = no business.

 

[Red Roo]

I wrote to Qantas customer care 7 weeks ago with a query and a complaint I have heard nothing. I'm a OWE and LTG. No response = no respect = no loyalty = no business.

While I appreciate your sentiment regarding the delayed reply, 7 weeks sounds very unusual.

Please send me a private message with your file number as reference so I can follow up for you.

 

[ComeFlyWithMe]

While I appreciate your sentiment regarding the delayed reply, 7 weeks sounds very unusual.

Please send me a private message with your file number as reference so I can follow up for you.

Collective sentiment and my own personal experience suggests that is absolutely not unusual.

It is a shame one has to revert to here and other social media channels just to get a response as a WP. That's when you get a response at all.

 

[Flying mermaid]

Re: does qantas expect one to stay loyal with a consistently poor product

At the risk of being labelled a "fan-boy", my experience in Y last weekend was excellent. On the leg SYD - BKK at least 4 staff addressed me by name, a Bangkok express card was provided, as was an express card on the return leg. Extra drinks and headsets were offered. There are drawbacks, the tiny screens and I am no fan of those box style meals, although the food offered was reasonable.

Qantas can be very good especially staff on board, but they just seem to lose the plot too often. I have just had 4 domestic flights with TK and every single one had my luggage coming out first - no status just flying business. How often does that happen with Qantas? I had a 10 minute schedule change with TK and they both SMS'd and emailed me. Qantas downgraded me from F to J (revenue fare) and didn't even have the courtesy to contact me. I considered myself a rusted on QF person, but this worm has turned. I will fly them domestically, but they will just be in the mix in future for international and when you look at it, it is hard to see them measuring up.

 

[maninblack]

While I appreciate your sentiment regarding the delayed reply, 7 weeks sounds very unusual.

Please send me a private message with your file number as reference so I can follow up for you.

Hi Red Roo and thank you for your comments. I have always enjoyed the ability to participate in this forum where we can freely discuss issues and concerns about travel providers in an anonymous setting or at least a setting where identity is not known by the travel providers. Of course I could have re-contacted Qantas myself but as I commented in another thread a few weeks back, I was actually interested to see how long it took for Qantas to contact me and they still haven't. Regarding the resolution of my issues, that is ancient history now, the time for that has long past. Cheers.

 

[amaroo]

I wouldn't worry about it AL1CE.I have been here quite a while and I have no intention of adding to my Flight Tracker!:shock:
I'm glad you have seen the light.I am in my 10th year of having given up on QFF.But stayed loyal to OW jumping only to Aadvantage.However they are now continually enhancing the program so I have joined the trickle,soon to be at least a creek ,of those forgetting about being loyal to one alliance and have been getting awards on SQ and TG courtesy of lifeMiles and Amex points.
Just trying to get mrsdrron to LTG so still doing a few QF flights.

Having the LTG parachute is a decent safety net. Once the ATO stream runs dry (won't be long by the looks of it) we'll need to open our eyes to other sources of flight. Recent ASA flights have secured WP until March 2017 - so we have time to workshop the next move.

 

[ozflier]

I travel not that commonly on QF but did so in Feb this year in paid J BNE-AKL return on Jetconnect.

It could have been worse but I just felt I was in the front of the economy cabin rather than in business class.

I accept that the service is just a short run over the Tasman but apart from QF lounge access in BNE, there was nothing special from being in J.

Wines were just pathetic and, even though we were in row 2 , they had already ran out of the beef option !

I was underwhelmed - I'm going again in July on Virgin and from what i have read , i am looking forward to a less pedestrian experience.

 

[greenfish]

I travel not that commonly on QF but did so in Feb this year in paid J BNE-AKL return on Jetconnect.

It could have been worse but I just felt I was in the front of the economy cabin rather than in business class.

I accept that the service is just a short run over the Tasman but apart from QF lounge access in BNE, there was nothing special from being in J.

Wines were just pathetic and, even though we were in row 2 , they had already ran out of the beef option !

I was underwhelmed - I'm going again in July on Virgin and from what i have read , i am looking forward to a less pedestrian experience.

If you're flying VA BNE -> AKL you should expect an even more pedestrian experience. From the delights of the NZ BNE lounge to the variable cabin service - and the wines, let's not talk about the wines

Suggest if you want a premium TT experience, try EK, book the QF code if you want the SCs. EK > QF > VA, in TT J.

 

[mannej]

If you're flying VA BNE -> AKL you should expect an even more pedestrian experience. From the delights of the NZ BNE lounge to the variable cabin service - and the wines, let's not talk about the wines

Suggest if you want a premium TT experience, try EK, book the QF code if you want the SCs. EK > QF > VA, in TT J.

That's exactly my thoughts. Its a narrow body J product, I'm not sure it'll be less pedestrian compared to the Jet Connect product.

 

[Red Roo]

Hi Red Roo and thank you for your comments. I have always enjoyed the ability to participate in this forum where we can freely discuss issues and concerns about travel providers in an anonymous setting or at least a setting where identity is not known by the travel providers. Of course I could have re-contacted Qantas myself but as I commented in another thread a few weeks back, I was actually interested to see how long it took for Qantas to contact me and they still haven't. Regarding the resolution of my issues, that is ancient history now, the time for that has long past. Cheers.

I respect your wish to remain anonymous, and fully appreciate your sentiment regarding the lack of response. Particularly as a tiered member.

However I am sorry that I can't assist you on this occasion. My intervention is not only to extend an olive branch, but also to ensure correct process are being followed internally.

While unfortunate, sometimes errors or system issues are identified via customer feedback. That includes via social media channels. Your details would be useful in this aspect, and my offer to follow up via private message remains open.

 

[Buzzard]

I travel not that commonly on QF but did so in Feb this year in paid J BNE-AKL return on Jetconnect.

It could have been worse but I just felt I was in the front of the economy cabin rather than in business class.

I accept that the service is just a short run over the Tasman but apart from QF lounge access in BNE, there was nothing special from being in J.

Wines were just pathetic and, even though we were in row 2 , they had already ran out of the beef option !

I was underwhelmed - I'm going again in July on Virgin and from what i have read , i am looking forward to a less pedestrian experience.

Don't do it (VA that is), go EK J.
You won't look back.