How does Accor treat you as an Elite guest?

[RooFlyer]

Property: Sofitel Adelaide
Status: Explorer+ Diamond
Room booked: Superior room, 1 king
Room upgraded/type: Yes, Deluxe room, corner, high floor
Early check in/late out: Yes. Asked for 4pm, 2 pm granted.
Welcome drink: Yes, but not used (or even looked at)
Welcome amenity: Bottle of wine ($20-$27), hand written card and bowl of fruit
Recommend: Yes

My first time here and very impressed. Got pre arrival WhatsApp and e-mail from guest services welcoming me as Diamond (a first for me!) and asking what can be done etc. Re-iterated my room preferences which I found honoured on check-in. Check-in took a while, but it was a trainee. Got a bit of paper with lounge and bar info, which was good. Check out also took some time with the same trainee, but no problem.

The room very good, everything worked. Only issue was that it was north-facing and was very hot on late afternoon arrival on a sunny winters day. I asked for sheet to be sent up (to sub for doona) and this arrived promptly. The aircon didn't get things properly cool when I went to bed after 10, so the sheet came in handy. Curtains a good black-out standard.

There was a noisy 'alley-pub' seemingly right below my north-east corner (room 2011), but I was high enough for it not to be audible unless you listened hard. But lower down it it might be a problem. Floor plan below.

Was there for a Sat night, and went to the lounge around 5pm; it was uncrowded and the service was excellent. Had a number of drinks with several other AFFers staying and group drinks were proactively enquired about, and delivered. Didn't look too closely at the food range, but it seemed OK for lounge fare, not dinner substitute. Probably the best Sofitel lounge experience I've had in a while.

Very happy with the stay and will be back in late October for the AFF do.


Floorplan - north to the right

 

[esseeeayeenn]

Property: Sofitel Adelaide
Status: Explorer+ Diamond
Room booked: Superior room, 1 king
Room upgraded/type: Yes, Deluxe room, corner, high floor
Early check in/late out: Yes. Asked for 4pm, 2 pm granted.
Welcome drink: Yes, but not used (or even looked at)
Welcome amenity: Bottle of wine ($20-$27), hand written card and bowl of fruit
Recommend: Yes

My first time here and very impressed. Got pre arrival WhatsApp and e-mail from guest services welcoming me as Diamond (a first for me!) and asking what can be done etc. Re-iterated my room preferences which I found honoured on check-in. Check-in took a while, but it was a trainee. Got a bit of paper with lounge and bar info, which was good. Check out also took some time with the same trainee, but no problem.

The room very good, everything worked. Only issue was that it was north-facing and was very hot on late afternoon arrival on a sunny winters day. I asked for sheet to be sent up (to sub for doona) and this arrived promptly. The aircon didn't get things properly cool when I went to bed after 10, so the sheet came in handy. Curtains a good black-out standard.

There was a noisy 'alley-pub' seemingly right below my north-east corner (room 2011), but I was high enough for it not to be audible unless you listened hard. But lower down it it might be a problem. Floor plan below.

Was there for a Sat night, and went to the lounge around 5pm; it was uncrowded and the service was excellent. Had a number of drinks with several other AFFers staying and group drinks were proactively enquired about, and delivered. Didn't look too closely at the food range, but it seemed OK for lounge fare, not dinner substitute. Probably the best Sofitel lounge experience I've had in a while.

Very happy with the stay and will be back in late October for the AFF do.


Floorplan - north to the right
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I will be there the weekend after this coming one.
Have booked the deluxe room so let's see where they put me.
Will definitely ask for a sheet - and not to be on your corner if possible!

 

[Daver6]

Property: Sofitel Adelaide
Status: Explorer+ Diamond
Room booked: Superior room, 1 king
Room upgraded/type: Yes, Deluxe room, corner, high floor
Early check in/late out: Yes. Asked for 4pm, 2 pm granted.
Welcome drink: Yes, but not used (or even looked at)
Welcome amenity: Bottle of wine ($20-$27), hand written card and bowl of fruit
Recommend: Yes

My first time here and very impressed. Got pre arrival WhatsApp and e-mail from guest services welcoming me as Diamond (a first for me!) and asking what can be done etc. Re-iterated my room preferences which I found honoured on check-in. Check-in took a while, but it was a trainee. Got a bit of paper with lounge and bar info, which was good. Check out also took some time with the same trainee, but no problem.

The room very good, everything worked. Only issue was that it was north-facing and was very hot on late afternoon arrival on a sunny winters day. I asked for sheet to be sent up (to sub for doona) and this arrived promptly. The aircon didn't get things properly cool when I went to bed after 10, so the sheet came in handy. Curtains a good black-out standard.

There was a noisy 'alley-pub' seemingly right below my north-east corner (room 2011), but I was high enough for it not to be audible unless you listened hard. But lower down it it might be a problem. Floor plan below.

Was there for a Sat night, and went to the lounge around 5pm; it was uncrowded and the service was excellent. Had a number of drinks with several other AFFers staying and group drinks were proactively enquired about, and delivered. Didn't look too closely at the food range, but it seemed OK for lounge fare, not dinner substitute. Probably the best Sofitel lounge experience I've had in a while.

Very happy with the stay and will be back in late October for the AFF do.


Floorplan - north to the right
View attachment 517341

View attachment 517338

View attachment 517340

View attachment 517339

View attachment 517342

View attachment 517343

Air con must be faulty...can you imagine in summer?!

 

[RooFlyer]

Air con must be faulty...can you imagine in summer?!

Perhaps it was. Sitting on the bed, I could feel cool coming out, but it was hardly strong. You can see the vent on the 3rd pic (1 of 2).

I forgot to mention - when checking out, I asked if they had a hotel profile - no, not really (trainee), but would ask. I asked if so, that the aircon for my next stay be put on prior to my arrival. More experienced guy leaned over and he thought that wasn't possible, as the aircon is 'enabled' upon check-in. Maybe @jase05 knows?

 

[esseeeayeenn]

Perhaps it was. Sitting on the bed, I could feel cool coming out, but it was hardly strong. You can see the vent on the 3rd pic (1 of 2).

I forgot to mention - when checking out, I asked if they had a hotel profile - no, not really (trainee), but would ask. I asked if so, that the aircon for my next stay be put on prior to my arrival. More experienced guy leaned over and he thought that wasn't possible, as the aircon is 'enabled' upon check-in. Maybe @jase05 knows?

It should be possible.
When I stay at the Novotel in Perth they usually put a room key card in the slot in my room before I check in so the aircon has been working and the room is pleasant when I arrive.

 

[jase05]

Property: Movenpick Melbourne
Status: Explorer+ Diamond
Room booked: Classic King x3
Room upgraded/type: Yes, Superior King x3
Rate: Accor+ 15% off advance saver x1, Explore Melbourne x2
Early check in/late out: Neither required but proactively offered 3pm whilst checking in
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes in app and used for beer and wine (offered for all 3 rooms)
Welcome amenity: Bottle of wine, chocolates and note in all rooms
Recommend: Yes, absolutely

Booked a 3 night stay for the football with 2 other couples and as both games were at Marvel it made sense to book the Mövenpick due to its great location and being a good hotel IMO.
Our friends were arriving Friday mid rover but we had to work and wouldn’t be there to late Friday night so emailed the property before booking and they confirmed that our guests could check in before us. A few days before the stay the hotel emailed us to see if that was still the plan and if so could we provide their names so as to provide a better room and check in experience. Was also offered a suite upgrade for us only but told the hotel was busy and we could take that or they could upgrade all 3 rooms to Superiors and all located next to each other. Unselfishly I chose the later and it worked out well.
Our friends arrived and checked in no hassles but sent us text shortly after thinking they had mixed up the rooms as they had a big plate of chocolates and a bottle of wine but I told them to check the note and the handwritten note was addressed to all guests individually which I thought was a great gesture especially as they aren’t Accor regulars.
We booked the 15% off rate and as they had no status I booked them the Escape Melbourne package which came with breakfast and $50 daily credit per room. The girls used the daily credit for a few coughtails at the bar and all 3 rooms received the 2 welcome drinks in app.
Breakfast was decent enough especially the bacon but on the second day the staff member tried to charge for barista coffee but the manager saw proceedings and intervened. Breakfast was really busy on Sunday and we did go down a bit later and there was a line up with about a 10-15 minute wait for table but once we provided the room numbers the attendant mentioned Diamond status and suddenly a table magically appeared immediately which obviously caused a few looks from some waiting.
Had a late dinner at Miss Mi one night and excellent as always.
Girls enjoyed the chocolate hour whilst us boys went over to the Mail Exchange for a punt and a few beers.
Pool and spa on Sunday and Monday was great to nurse a hangover.
Very good weekend

 

[Kinchy]

Property: Mercure Sydney Liverpool
Status: Explorer+ Gold
Room booked: Superior Room 1 King Bed and Spa
Room upgraded/type: No, emailed asking for upgrade or quiet room but email was ignored. My room is also next to the elevator which is not ideal.
Early check in/late out: Not needed not offered.
Welcome drink: Not mentioned at check-in.
Welcome amenity: One small container that usually contains 3 snack bars, however only has 2. No note, no drink.
Recommend: Maybe.

This stay represents my final stay on Gold, i'll hit platinum after this trip!
I feel no benefit to my loyalty at all at this hotel. No mention of my status, no offer of welcome drinks, I feel I have a poor choice of my room class having the one right next to the elevator, and a $5ish snack in the room as a welcome gift. As a frequent work traveler (4 nights a week, 3 weeks a month at this rate) I just value a quiet room.

Wrapping up my stay here, I have to stay the room next to the elevator is not recommended.
Objectively this is one of the nicer Mercure's I've stayed at in Sydney (I've been to most, if not all of them at this point), but absolutely pointless having loyalty here in my experience or asking for any sort of preference prior to your stay.

Ask for quiet room, yet placed next to elevator, the antitheses of quiet (you can hear everytime the elevator beeps, which as you can imagine is a lot around 6-6:30am an hour before I need to wake up).
Mercifully there is a an very average espresso station downstairs in the lobby given the distance from any local cafes etc.

 

[markis10]

Property: Mercure Haneda
Status: Explorer+ Platinum
Room booked: Classic King
Room upgraded/type: Yes, privilege room with bath
Rate: Accor+ 15% off advance saver $150
Early check in/late out: Neither required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes in app, didn’t use and fairly do
Welcome amenity: Crackers x 2
Recommend: Yes, absolutely

As always a good stay, prices are creeping up but still good value for Tokyo. On the train from Narita I was browsing the net and discovered Ottorii station was known previously for being the station Sega employees used going to their HQ. Intrigued I did a bit of research to see if the HQ still existed, it doesn’t. The three buildings were demolished, on of which is now a hotel, the Mercure Haneda, lol.

The hotel has limited dining options beyond breakfast but you don’t have to go far for a good feed. I ended up at juicy burger at the top of the block as well as making a few trips to the konbini’s across the road. No visit this time to the Tonkatsu across the road but it’s another good option. Folk who say the hotels location offers little in the way of eating options are not looking hard!

Caught the 0500 shuttle bus to Haneda, quick trip to an empty airport and was at the front entrance of the JAL F lounge for its 0530 opening, breakfast ramen time.