How does Accor treat you as an Elite guest?

[RooFlyer]

Property: Sofitel Adelaide
Status: Explorer+ Diamond
Room booked: Superior room, 1 king
Room upgraded/type: Yes, Deluxe room, corner, high floor
Early check in/late out: Yes. Asked for 4pm, 2 pm granted.
Welcome drink: Yes, but not used (or even looked at)
Welcome amenity: Bottle of wine ($20-$27), hand written card and bowl of fruit
Recommend: Yes

My first time here and very impressed. Got pre arrival WhatsApp and e-mail from guest services welcoming me as Diamond (a first for me!) and asking what can be done etc. Re-iterated my room preferences which I found honoured on check-in. Check-in took a while, but it was a trainee. Got a bit of paper with lounge and bar info, which was good. Check out also took some time with the same trainee, but no problem.

The room very good, everything worked. Only issue was that it was north-facing and was very hot on late afternoon arrival on a sunny winters day. I asked for sheet to be sent up (to sub for doona) and this arrived promptly. The aircon didn't get things properly cool when I went to bed after 10, so the sheet came in handy. Curtains a good black-out standard.

There was a noisy 'alley-pub' seemingly right below my north-east corner (room 2011), but I was high enough for it not to be audible unless you listened hard. But lower down it it might be a problem. Floor plan below.

Was there for a Sat night, and went to the lounge around 5pm; it was uncrowded and the service was excellent. Had a number of drinks with several other AFFers staying and group drinks were proactively enquired about, and delivered. Didn't look too closely at the food range, but it seemed OK for lounge fare, not dinner substitute. Probably the best Sofitel lounge experience I've had in a while.

Very happy with the stay and will be back in late October for the AFF do.


Floorplan - north to the right

 

[esseeeayeenn]

Property: Sofitel Adelaide
Status: Explorer+ Diamond
Room booked: Superior room, 1 king
Room upgraded/type: Yes, Deluxe room, corner, high floor
Early check in/late out: Yes. Asked for 4pm, 2 pm granted.
Welcome drink: Yes, but not used (or even looked at)
Welcome amenity: Bottle of wine ($20-$27), hand written card and bowl of fruit
Recommend: Yes

My first time here and very impressed. Got pre arrival WhatsApp and e-mail from guest services welcoming me as Diamond (a first for me!) and asking what can be done etc. Re-iterated my room preferences which I found honoured on check-in. Check-in took a while, but it was a trainee. Got a bit of paper with lounge and bar info, which was good. Check out also took some time with the same trainee, but no problem.

The room very good, everything worked. Only issue was that it was north-facing and was very hot on late afternoon arrival on a sunny winters day. I asked for sheet to be sent up (to sub for doona) and this arrived promptly. The aircon didn't get things properly cool when I went to bed after 10, so the sheet came in handy. Curtains a good black-out standard.

There was a noisy 'alley-pub' seemingly right below my north-east corner (room 2011), but I was high enough for it not to be audible unless you listened hard. But lower down it it might be a problem. Floor plan below.

Was there for a Sat night, and went to the lounge around 5pm; it was uncrowded and the service was excellent. Had a number of drinks with several other AFFers staying and group drinks were proactively enquired about, and delivered. Didn't look too closely at the food range, but it seemed OK for lounge fare, not dinner substitute. Probably the best Sofitel lounge experience I've had in a while.

Very happy with the stay and will be back in late October for the AFF do.


Floorplan - north to the right
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I will be there the weekend after this coming one.
Have booked the deluxe room so let's see where they put me.
Will definitely ask for a sheet - and not to be on your corner if possible!

 

[Daver6]

Property: Sofitel Adelaide
Status: Explorer+ Diamond
Room booked: Superior room, 1 king
Room upgraded/type: Yes, Deluxe room, corner, high floor
Early check in/late out: Yes. Asked for 4pm, 2 pm granted.
Welcome drink: Yes, but not used (or even looked at)
Welcome amenity: Bottle of wine ($20-$27), hand written card and bowl of fruit
Recommend: Yes

My first time here and very impressed. Got pre arrival WhatsApp and e-mail from guest services welcoming me as Diamond (a first for me!) and asking what can be done etc. Re-iterated my room preferences which I found honoured on check-in. Check-in took a while, but it was a trainee. Got a bit of paper with lounge and bar info, which was good. Check out also took some time with the same trainee, but no problem.

The room very good, everything worked. Only issue was that it was north-facing and was very hot on late afternoon arrival on a sunny winters day. I asked for sheet to be sent up (to sub for doona) and this arrived promptly. The aircon didn't get things properly cool when I went to bed after 10, so the sheet came in handy. Curtains a good black-out standard.

There was a noisy 'alley-pub' seemingly right below my north-east corner (room 2011), but I was high enough for it not to be audible unless you listened hard. But lower down it it might be a problem. Floor plan below.

Was there for a Sat night, and went to the lounge around 5pm; it was uncrowded and the service was excellent. Had a number of drinks with several other AFFers staying and group drinks were proactively enquired about, and delivered. Didn't look too closely at the food range, but it seemed OK for lounge fare, not dinner substitute. Probably the best Sofitel lounge experience I've had in a while.

Very happy with the stay and will be back in late October for the AFF do.


Floorplan - north to the right
View attachment 517341

View attachment 517338

View attachment 517340

View attachment 517339

View attachment 517342

View attachment 517343

Air con must be faulty...can you imagine in summer?!

 

[RooFlyer]

Air con must be faulty...can you imagine in summer?!

Perhaps it was. Sitting on the bed, I could feel cool coming out, but it was hardly strong. You can see the vent on the 3rd pic (1 of 2).

I forgot to mention - when checking out, I asked if they had a hotel profile - no, not really (trainee), but would ask. I asked if so, that the aircon for my next stay be put on prior to my arrival. More experienced guy leaned over and he thought that wasn't possible, as the aircon is 'enabled' upon check-in. Maybe @jase05 knows?

 

[esseeeayeenn]

Perhaps it was. Sitting on the bed, I could feel cool coming out, but it was hardly strong. You can see the vent on the 3rd pic (1 of 2).

I forgot to mention - when checking out, I asked if they had a hotel profile - no, not really (trainee), but would ask. I asked if so, that the aircon for my next stay be put on prior to my arrival. More experienced guy leaned over and he thought that wasn't possible, as the aircon is 'enabled' upon check-in. Maybe @jase05 knows?

It should be possible.
When I stay at the Novotel in Perth they usually put a room key card in the slot in my room before I check in so the aircon has been working and the room is pleasant when I arrive.