How does Accor treat you as an Elite guest?

[Flyfrequently]

Doing well with your reviews @Scooty ! Look forward to reading Thailand and Vietnam.

 

[RooFlyer]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!



First room









Second room, with luxury amenities!

 

[Assassin]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!

View attachment 504396 View attachment 504383

First room

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View attachment 504385 View attachment 504386View attachment 504387 View attachment 504388


View attachment 504389 View attachment 504390

Second room, with luxury amenities!

View attachment 504392

View attachment 504393 View attachment 504395

View attachment 504394

Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

 

[RooFlyer]

Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

Not this one!

 

[mx838383]

Property: Sebel Canberra Civic
Status: Accor+ Gold
Room booked: superior room 1 bedroom queen (lowest room category)
Room upgraded/type: Nil ... although did not recognize status or aware of status
Rate: corporate rate - $680 approx for 3 nights booked through TA (work travel)
Early check in/late out: N/A and not required.
Free internet: Yes
Free breakfast: No
Welcome drink: Yes but also see comment below. Half bottle of wine.
Welcome amenity: None
Recommend: (see general comments below)

First time staying at Sebel. Last time was at mantra northbourne.

Positives - location excellent and loads of food options. Very central.

The room was clean and nice and house keeping was very good except the last day where cleaning was kept to a minimum and towels were replaced but I questioned how clean they were because one had stains on them. I did not use that one clearly. Carpet was also not vacuumed on last day.

Pain points - parking. It was very difficult to park in CBD and also it was expensive. Sebel had no parking on site but offered 3 car parks that I could use at reduced rate. FYI I had to ask for the voucher for reduced rate as check in staff was not helpful. I ended up parking overnight at Canberra centre for 1 night (only one entry and exit) for $16.

At check in, the person who checked me in did not recognize status even though my accor number and status was on my booking. When prompted about upgrade to next level availability, he said it was already but when I got in, it was not. I had to ask about welcome drinks and how to redeem. He said just take a bottle from your mini bar but later I found out that I'm meant to get a half bottle from front desk (via somebody more helpful) and the wine would've been charged as mini bar charges at $30. No welcome card.

Overall based on location and overall room I would probably stay again.

 

[Scooty]

Property: Mercure Penang Beach
Status: Accor Plus Platinum
Stay: Early March 2026 - 2 nights
Room booked: Deluxe
Room upgraded/type: Superior Suite
Rate: Accor+ Explorer saver rate - booked with points (RM473 for 2 Nights)
Early check in/late out: Early check-in denied, no request for late check out
Free internet: Yes
Free breakfast: Yes
Welcome drink: In-app vouchers
Welcome amenity: Biscuits/chocolates
Recommend: No - so many better options available on the island.

• Property is on Tanjung Tokong beach - which is not one of the nicer beaches on the island.
• Needed somewhere close to our 2 month rental property, plus had some points to burn
• Emailed and requested early check-in - no response. Arrived at 2pm and room not ready. No communication of room type and limited acknowledgement by front of house staff.
• Status was not recognised by check-in staff
• Waited outside for 30 mins for room to be ready - only then communicated that we had been upgraded when I queried.
• We were upgraded to a beach view Suite which was nice.
• No executive lounge for status holders, and a small coughtail bar on property - which wasn't even open! (Perhaps Ramadan)
• Average breakfast buffet included
• Property was being renovated while we were there - could smell solvents/paint in the room.
• Pool is downstairs overlooking the beach, that was nice - beach not so.
• Gym was outside near the pool and had aircon off - you need to go in and turn aircon on for 30mins to make it bearable inside.
• In an awkward part of Penang too - need to travel some distance to Georgetown or Gurney Drive.
• We would not stay here again

No photos taken inside the room or on property - further indication that I didn't want any memory

 

[Mr_Tee]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!

View attachment 504396 View attachment 504383

First room

View attachment 504384


View attachment 504385 View attachment 504386View attachment 504387 View attachment 504388


View attachment 504389 View attachment 504390

Second room, with luxury amenities!

View attachment 504392

View attachment 504393 View attachment 504395

View attachment 504394

This hotel needs to be introduced to the term "bleach" amongst many other things.

 

[VPS]

Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

does it have to be Accor - the Hilton is nice. I also stayed at the Ibis Styles which was basic but fine

 

[Andrew Curran]

Property: Sebel Canberra Civic
Status: Accor+ Gold
Room booked: superior room 1 bedroom queen (lowest room category)
Room upgraded/type: Nil ... although did not recognize status or aware of status
Rate: corporate rate - $680 approx for 3 nights booked through TA (work travel)
Early check in/late out: N/A and not required.
Free internet: Yes
Free breakfast: No
Welcome drink: Yes but also see comment below. Half bottle of wine.
Welcome amenity: None
Recommend: (see general comments below)

First time staying at Sebel. Last time was at mantra northbourne.

Positives - location excellent and loads of food options. Very central.

The room was clean and nice and house keeping was very good except the last day where cleaning was kept to a minimum and towels were replaced but I questioned how clean they were because one had stains on them. I did not use that one clearly. Carpet was also not vacuumed on last day.

Pain points - parking. It was very difficult to park in CBD and also it was expensive. Sebel had no parking on site but offered 3 car parks that I could use at reduced rate. FYI I had to ask for the voucher for reduced rate as check in staff was not helpful. I ended up parking overnight at Canberra centre for 1 night (only one entry and exit) for $16.

At check in, the person who checked me in did not recognize status even though my accor number and status was on my booking. When prompted about upgrade to next level availability, he said it was already but when I got in, it was not. I had to ask about welcome drinks and how to redeem. He said just take a bottle from your mini bar but later I found out that I'm meant to get a half bottle from front desk (via somebody more helpful) and the wine would've been charged as mini bar charges at $30. No welcome card.

Overall based on location and overall room I would probably stay again.

View attachment 504400View attachment 504401View attachment 504402

Yeah, I’ve stayed here a couple of times in the last six weeks or so. Rooms clean and comfortable. I like the kitchenettes and there is a laundrette in the basement. Plats get a big bottle of wine and the express menu in the restaurant for breakfast

 

[markis10]

Canberra is often a stopover for me heading north. If not towing I default to the Crowne Plaza which will be gone soon. I like the ease of access and locale, casino a bonus, albeit a quirky one.
If towing, which will be a few trips this year, it will be the Mercure Belconnen as they have a great car park


Likely to be there late next month after picking up my new trailer in Radelaide (and cashing in that Adelaide Casino Voucher for $50 I missed in Feb).

 

[Assassin]

does it have to be Accor - the Hilton is nice. I also stayed at the Ibis Styles which was basic but fine

No it doesn’t. Have booked the Marriott at the moment as materially cheaper than the others. Will take another look at the Ibis Styles.

 

[Scooty]

Property: Mercure Cenang Beach, Langkawi
Status: Accor Plus Platinum
Stay: late March 2026 - 3 nights
Room booked: Deluxe
Room upgraded/type: Signature Suite
Rate: Accor+ Explorer saver rate - booked with points (RM1200 for 3 Nights)
Early check in/late out: No need for early check-in denied, late check out (3pm)
Free internet: Yes
Free breakfast: Yes
Welcome drink: In-app vouchers
Welcome amenity: Biscuits, Local "treats" and Fruit
Recommend: Yes, for a night or 2 if in Cenang Beach area. I'd even recommend just going for the all you can eat Surf and Turf on a weekend if you are in the area. Approx. $30 for all you can eat and drink (beer and wine)

• We had a great 3 night weekend stay at the Mercure Cenang Beach in late March 2026.
• Our stay at the Mercure was the highlight of our short trip to Langkawi - the staff are what made our experience - so friendly and willing to assist.
• Our room upgrade was to what they referred to as the "Presidential Suite" - perhaps not presidential but definitely huge! Extremely spacious with magnificent bathroom facilities, second toilet, huge board room table and a couple of balconies (no real view though). It even has its own private elevator
• Food was a highlight - the daily buffet breakfast had an awesome breadth of selections and the mandatory egg station.
• We enjoyed the buffet for dinner on Sunday and was not disappointed. A great selection of local food - savory and sweet. The Lamb Rendang was the highlight for me!
• The highlight however was the poolside Surf and Turf buffet on Friday and Saturday night - simply divine - and cheap! Unfortunately we were unable to get a table for the Friday night, so made sure we booked for Saturday. We were not disappointed. An amazing selection of seafood for me and a magnificent selection of salads for my vegetarian wife. We'd been in Malaysia for 2 months, and this was the best salads she had experienced! With the seafood you select it raw from ice and then the chef cooks and delivers to your table.
• If you want to sit by the pool all day you may need to ensure that you stake your claim on a sunlounge earlier in the day. There are only limited sun lounges, yet still enough. Each time I needed to use the pool there was either a bed available or a table nearby.
• Gym is small yet well equipped.
• As for location, smack bang behind the mall and a little walk to the beach.
• I'm not a huge fan of the Cenang Beach region of Langkawi - a little touristy. The cheap booze and beach is good for a short getaway if you're on an extended break in Malaysia.

 

[DJTravels]

Property: Sofitel Sydney Wentworth
Status: Accor+ Platinum
Room booked: superior room king (base room)
Room upgraded/type: Supposedly yes, but didn't feel a difference
Rate: Used Stay Plus $340 for two nights.
Early check in/late out: Not required.
Free internet: Yes
Free breakfast: Yes - in lounge or Delta Rue
Welcome drink: Yes in app
Welcome amenity: Yes - Legacy + chocccies with option to skip for 300 points
Recommend: Only if Platinum/work is paying

Good points first. Location is impeccable, literally opposite the office I needed to be at, with all the big corp offices nearby. Lounge is great, especially decor/ambience is good for getting work done (IMO everything except evening service is better than Darling Harbour in terms of food). Delta rue is great and Wentworth bar is iconic.

Bad points: service is fine, but not very personal. Got an email asking if I want the welcome amenity or 300 points, and although confirmed I wanted the points, they still gave the amenity anyway - oh well... Requested some cutlery to be delivered and had to follow up a second time. The whole place is renovated EXCEPT for the bathroom, and the old bones show. I find the water pressure a bit lacking, and overall not a fan of the shub. For the price, you can get a nicer room overall. Though the redeeming quality is the rest of the room is quite luxe with a wonderful bed.

So the conclusion is I will probably still stay here because platinum status means the lounge adds a lot of value for me compared to properties of a similar price range, and the location really is terrific. But if you're not platinum, I'd hesitate.

 

[Assassin]

Property: Sofitel Melbourne
Status: Accor+ Platinum
Room booked: superior room king (base room)
Room upgraded/type: Supposedly yes, but just a higher floor / better view
Rate: Used Stay Plus $384 for two nights.
Early check in/late out: Not required.
Free internet: Yes
Free breakfast: Yes - in lounge
Welcome drink: Yes in app
Welcome amenity: Yes - Box of 3
Macarons
Recommend: Marginal

Just stayed for 2 nights on a trip for a friend’s 50th. Room was on 49th floor with spectacular views to Port Phillip Bay. It’s clearly an older hotel which has been refurbed. Shower over the bath, twin taps, no mixer.

Breakfast in lounge is very nice - buffet and à la carte options.

It’s a very decent hotel but I think the Westin has nicer rooms (albeit without the views).

 

[daft009]

Property: Sofitel Sydney Wentworth
Status: Accor+ Platinum
Room booked: superior room king (base room)
Room upgraded/type: Supposedly yes, but didn't feel a difference
Rate: Used Stay Plus $340 for two nights.
Early check in/late out: Not required.
Free internet: Yes
Free breakfast: Yes - in lounge or Delta Rue
Welcome drink: Yes in app
Welcome amenity: Yes - Legacy + chocccies with option to skip for 300 points
Recommend: Only if Platinum/work is paying

Good points first. Location is impeccable, literally opposite the office I needed to be at, with all the big corp offices nearby. Lounge is great, especially decor/ambience is good for getting work done (IMO everything except evening service is better than Darling Harbour in terms of food). Delta rue is great and Wentworth bar is iconic.

Bad points: service is fine, but not very personal. Got an email asking if I want the welcome amenity or 300 points, and although confirmed I wanted the points, they still gave the amenity anyway - oh well... Requested some cutlery to be delivered and had to follow up a second time. The whole place is renovated EXCEPT for the bathroom, and the old bones show. I find the water pressure a bit lacking, and overall not a fan of the shub. For the price, you can get a nicer room overall. Though the redeeming quality is the rest of the room is quite luxe with a wonderful bed.

So the conclusion is I will probably still stay here because platinum status means the lounge adds a lot of value for me compared to properties of a similar price range, and the location really is terrific. But if you're not platinum, I'd hesitate.

Thanks. Staying there with the wife & kids in a couple of weeks for Vivid

 

[QfHrGr]

Property: Sofitel Sydney Wentworth
Status: Accor+ Platinum
Room booked: superior room king (base room)
Room upgraded/type: Supposedly yes, but didn't feel a difference
Rate: Used Stay Plus $340 for two nights.
Early check in/late out: Not required.
Free internet: Yes
Free breakfast: Yes - in lounge or Delta Rue
Welcome drink: Yes in app
Welcome amenity: Yes - Legacy + chocccies with option to skip for 300 points
Recommend: Only if Platinum/work is paying

Good points first. Location is impeccable, literally opposite the office I needed to be at, with all the big corp offices nearby. Lounge is great, especially decor/ambience is good for getting work done (IMO everything except evening service is better than Darling Harbour in terms of food). Delta rue is great and Wentworth bar is iconic.

Bad points: service is fine, but not very personal. Got an email asking if I want the welcome amenity or 300 points, and although confirmed I wanted the points, they still gave the amenity anyway - oh well... Requested some cutlery to be delivered and had to follow up a second time. The whole place is renovated EXCEPT for the bathroom, and the old bones show. I find the water pressure a bit lacking, and overall not a fan of the shub. For the price, you can get a nicer room overall. Though the redeeming quality is the rest of the room is quite luxe with a wonderful bed.

So the conclusion is I will probably still stay here because platinum status means the lounge adds a lot of value for me compared to properties of a similar price range, and the location really is terrific. But if you're not platinum, I'd hesitate.

I agree with you on most points. I think the bathroom have also been renovated. I guess being constraint by size, there's not much they can do when they want to keep the bath. The tiles, vanity and mirror set up are new I'm quite sure. I too dislike shubs but the bath is set so low, I've found it easy to get out of. To avoid the shub, when the price is right, I book the jnr suite. All the suites have a much bigger bathroom with a bath & a walk-in shwr but no rainfall heads though. I'm a regular and always have had great service & acknowledgement. As an ALL plat, they would have upgraded you. I've booked classic and been upgraded to std (tiny bit bigger with the padded bench at the foot of the bed) or luxury (same as the std with little Juliet balcony (which really is nothing)).
The apero chic, though not as wide a selection as DH but makes up for it with quality, with the nightly carvery is definitely superior to DH.
Wentworth's Club Millesime is sofisticated comfort in lounge chairs whilst DH is upmarket cafeteria with a view. Both can be incredibly busy even with no children in the lounges after 5pm.
My take on the 2 Sydney Sofitels are - Wentworth is classy elegance whilst DH is modern confidence. Both do offer excellent guest services.
Sorry, I do waffle on.