How does Accor treat you as an Elite guest?

[Flyfrequently]

Doing well with your reviews @Scooty ! Look forward to reading Thailand and Vietnam.

 

[RooFlyer]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!



First room









Second room, with luxury amenities!

 

[Assassin]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!

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First room

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Second room, with luxury amenities!

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Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

 

[RooFlyer]

Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

Not this one!