How does Accor treat you as an Elite guest?

[Mort]

I thought the family & co rate included breakfast. It did when we stayed early last year.

Booked 2 rooms under the family &co rate, breakfast included by default, we also received upgrades to deluxe rooms for both rooms.

Review here How does Accor treat you as an Elite guest?

Property: Movenpick Wellington
Status: Accor Plus Platinum
Room booked: Superior King
Rate: FAMILY & CO: 50% OFF the 2nd ROOM

Booked this property for later in the year.

The hotel was unable to accommodate two adults and one child in a single room, but the 50% off second room rate was still competitive.

It occurred tome that technically the Platinum breakfast is "...included for ALL members and each guest staying in their room."

I emailed the hotel to check and was advised the hotel intended enforcing the benefit as published and breakfast for a child would be $43 per day.

I've encountered this at other Accor properties and when they can't accommodate us all in one room, the breakfast benefit is extended to whoever is in the second room.

I realise that's a gesture of good will by other properties and the Movenpick Wellington is entitled to enforce the benefit as published... but offering it up as a word of caution for others.

The nett result: We'll be staying elsewhere and Movenpick misses out on more than $1,000 of revenue... all over a child's breakfast.

 

[Captain Halliday]

I thought the family & co rate included breakfast. It did when we stayed early last year.

Booked 2 rooms under the family &co rate, breakfast included by default, we also received upgrades to deluxe rooms for both rooms.

Review here How does Accor treat you as an Elite guest?

Good pick-up. Thank you.

I've just been back to the screenshots taken at time of booking and there it is....



Weird that the hotel wouldn't have pointed this out in response to my enquiry.