How does Accor treat you as an Elite guest?

[Flyfrequently]

Doing well with your reviews @Scooty ! Look forward to reading Thailand and Vietnam.

 

[RooFlyer]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!



First room









Second room, with luxury amenities!

 

[Assassin]

Property: Mercure Milan Solari
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: Nil ... or may have
Rate: Very high (Design week in Milan - everywhere was astronomical)
Early check in/late out: N/A
Free internet: Yes
Free breakfast: No
Welcome drink: No
Welcome amenity: None
Recommend: No; run a mile

A shocker.

There are unavoidable 5 stairs into and out of the hotel.

On check-in, met by some slouching, couldn't-give-a-toss guy. No Plat recognition (in any form, at any time). Ignored my prior-e-mailed preferred room request (ie I was put right next to the lift) - may move me tomorrow.

Central aircon on heat until 26 April. Room very hot! (they graciously turned the heating off, but of course the whole building was a heat block). Doona only (fortunately I being my own sheet for just these occasions).

Mouldy shower. Single soap/shampoo product; no shower-mat. No glassware; paper cups.

I got moved the second night to what seems a 'better' room. Actually TWO shower products - soap and shampoo (same??); bathmat (swoon!), glassware and less mould in the shower.

Entry to hotel, with steps (the ramp only goes half way ); the lift!

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First room

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Second room, with luxury amenities!

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Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

 

[RooFlyer]

Ah I was hoping for a positive review. I have few nights in Milan next month and looking for a an ok hotel…

Not this one!

 

[mx838383]

Property: Sebel Canberra Civic
Status: Accor+ Gold
Room booked: superior room 1 bedroom queen (lowest room category)
Room upgraded/type: Nil ... although did not recognize status or aware of status
Rate: corporate rate - $680 approx for 3 nights booked through TA (work travel)
Early check in/late out: N/A and not required.
Free internet: Yes
Free breakfast: No
Welcome drink: Yes but also see comment below. Half bottle of wine.
Welcome amenity: None
Recommend: (see general comments below)

First time staying at Sebel. Last time was at mantra northbourne.

Positives - location excellent and loads of food options. Very central.

The room was clean and nice and house keeping was very good except the last day where cleaning was kept to a minimum and towels were replaced but I questioned how clean they were because one had stains on them. I did not use that one clearly. Carpet was also not vacuumed on last day.

Pain points - parking. It was very difficult to park in CBD and also it was expensive. Sebel had no parking on site but offered 3 car parks that I could use at reduced rate. FYI I had to ask for the voucher for reduced rate as check in staff was not helpful. I ended up parking overnight at Canberra centre for 1 night (only one entry and exit) for $16.

At check in, the person who checked me in did not recognize status even though my accor number and status was on my booking. When prompted about upgrade to next level availability, he said it was already but when I got in, it was not. I had to ask about welcome drinks and how to redeem. He said just take a bottle from your mini bar but later I found out that I'm meant to get a half bottle from front desk (via somebody more helpful) and the wine would've been charged as mini bar charges at $30. No welcome card.

Overall based on location and overall room I would probably stay again.

 

[Scooty]

Property: Mercure Penang Beach
Status: Accor Plus Platinum
Stay: Early March 2026 - 2 nights
Room booked: Deluxe
Room upgraded/type: Superior Suite
Rate: Accor+ Explorer saver rate - booked with points (RM473 for 2 Nights)
Early check in/late out: Early check-in denied, no request for late check out
Free internet: Yes
Free breakfast: Yes
Welcome drink: In-app vouchers
Welcome amenity: Biscuits/chocolates
Recommend: No - so many better options available on the island.

• Property is on Tanjung Tokong beach - which is not one of the nicer beaches on the island.
• Needed somewhere close to our 2 month rental property, plus had some points to burn
• Emailed and requested early check-in - no response. Arrived at 2pm and room not ready. No communication of room type and limited acknowledgement by front of house staff.
• Status was not recognised by check-in staff
• Waited outside for 30 mins for room to be ready - only then communicated that we had been upgraded when I queried.
• We were upgraded to a beach view Suite which was nice.
• No executive lounge for status holders, and a small coughtail bar on property - which wasn't even open! (Perhaps Ramadan)
• Average breakfast buffet included
• Property was being renovated while we were there - could smell solvents/paint in the room.
• Pool is downstairs overlooking the beach, that was nice - beach not so.
• Gym was outside near the pool and had aircon off - you need to go in and turn aircon on for 30mins to make it bearable inside.
• In an awkward part of Penang too - need to travel some distance to Georgetown or Gurney Drive.
• We would not stay here again

No photos taken inside the room or on property - further indication that I didn't want any memory