How does Accor treat you as an Elite guest?

[sudoer]

Has pre-filled most of my details but wants ( * ) my DoB

I think it's coincidentally your 50th, 60th or 70th birthday on the date of your stay, no?

Edit: argh, beaten

 

[RooFlyer]

Looking to book the Sofitel Wentworth, Sydney. Classic and luxury rooms are described as having 'Bath'. Superior room described as 'bath/shower combination'. Detailed descriptions of all are the same including 'flexible shower head').

So I called to ask what those meant. After a while, the agent decided that the first 2 have a bath only while the bath/shower combo meant it had a bath and a walk-in shower. I mentioned that I hadn't heard of an Australian hotel room without a shower in many years, but the agent was unmoved.

Got a stay at Sofitel Wentworth Sydney coming up. Got a 'pre-check-in questionnaire'. Has pre-filled most of my details but wants ( * ) my DoB and Postal Address. A bit bored, I called them and asked why - its in my Accor profile.

"We can't see your Accor profile, only status"
"The additional information is just something we like to collect - it makes check-in smoother.

Bollocks it does - never been asked for that info anywhere else. Just a data gathering exercise. Anyway I gave my address as 1234 Green and DoB of a day last week and it seemed happy with that. Next screen - ah! The room up-sell; of course.

So I got a call today. Ah! Some follow-up. Not exactly. Someone looking at my requests put in the booking - quiet room, away from elevators & street noise; walk-in shower preferred.

Désolé ! Room booked Superior only shower over bath. I asked: Maybe an upgrade room might have one (hint...) . Désolé ! Only ones with walk in shower and away from lifts and street noise are the suites. Me: silent ... Keep silent ... Eventually she twigs. Oh, I see you are a Platinum but we should only upgrade one category but in this case we can do a suite.

Job done.

think it's coincidentally your 50th, 60th or 70th birthday on the date of your stay, no?

Would you believe 21st?

 

[DC3]

Would you believe 21st?

 

[serfty]

Property: Mercure Tokyo Haneda Airport
Status: All Accor Explorer Platinum
Room booked: Superior Room with 1 king bed, shower booth
Room upgraded/type: Privilege room on top floor with 1 king bed, bathtub
Rate: ¥27,800 non refundable ALL Accor+ Explorer - 15% OFF ADVANCE SAVER RATE (Black Friday)
Early check in/late out: Early check in not required. At check in, was proactively offerred 1pm late check out.
Free internet: Yes.
Free breakfast: Yes.
Welcome drink: Yes, via the app and redeemable at the hotel restaurant. Special bar list for freebie, one red wine option, a Cab-Sav which was better than some others I have had in similar situations.
Welcome amenity: Welcome Letter, 2 packs of rice nibbles, Mineral water.
Recommend: Yes, as a Platinum, had complimentary mini bar. That consisted of 2 bottles of beer, a bottle of cider and five soft drinks. Replenished daily. Rooms are of typically Japanese small size but are well appointed.

It’s a good location with quite a few reasonably priced restaurants within walking distance and is across the road from useful places such as a Lawsons and 7-11 (IYKYK). Otorii Station is 5 minute walk away providing direct travel to Airport and/or the Tokyo subway system. The hotel has an airport shuttle service with somewhat limited hours. The hotel's prices are usually quite reasonable for Japan.

 

[serfty]

Property: Mercure Tokyo Haneda Airport
Status: All Accor Explorer Platinum
Room booked: Superior Room with 1 king bed, shower booth
Room upgraded/type: Deluxe room on top floor with 1 king bed, bath
Rate: ¥27,800 non refundable ALL Accor+ Explorer - 15% OFF ADVANCE SAVER RATE (Black Friday)
Early check in/late out: Early check in not required. At check in, was proactively offerred 1pm late check out.
Free internet: Yes.
Free breakfast: Yes.
Welcome drink: Yes, via the app and redeemable at the hotel restaurant. Special bar list for freebie, one red wine option, a Cab-Sav which was better than some others I have had in similar situations.
Welcome amenity: Welcome Letter, 2 packs of rice nibbles, Mineral water.
Recommend: Yes, as a Platinum, had complimentary mini bar. That consisted of 2 bottles of beer, a bottle of cider and six soft drinks. Replenished daily. Rooms are of typically Japanese small size but are well appointed.

It’s a good location with quite a few reasonably priced restaurants within walking distance and is across the road from useful places such as a Lawsons and 7-11 (IYKYK). Otorii Station is 5 minute walk away providing direct travel to Airport and/or the Tokyo subway system. The hotel has an airport shuttle service with somewhat limited hours. The hotel's prices are usually quite reasonable for Japan.

View attachment 493647
View attachment 493646
View attachment 493644View attachment 493645
View attachment 493643

Seems this hotel was designed to have a lounge space on the second floor but management decided to offer free mini bar instead.

 

[markis10]

Seems this hotel was designed to have a lounge soace on the second floor but management decided to offer free mini bar instead.

It’s used as an aircrew lounge

 

[serfty]

It’s used as an aircrew lounge

Maybe the aircrew use it when they need. Others do too - of the three large chairs facing the window, when walking around I surprised what looked like a staff member (uniform) having a nap in one.

Here's the welcome drinks list:

 

[markis10]

Maybe the aircrew use it when they need. Others do too - of the three large chairs facing the window, when walking around is surprised what looked like a staff member (uniform) having a nap in one.

Here's the welcome drinks list:

Looks like it’s gone downhill a little, they used to have all the tap beers available one of which was brilliant

 

[henrus]

Looks like it’s gone downhill a little, they used to have all the tap beers available one of which was brilliant

Well they used to have a seperate menu for plat/diamond which had whiskey and other spirits on it.

 

[sudoer]

Well they used to have a seperate menu for plat/diamond which had whiskey and other spirits on it.

Must have been very early days after opening in Nov 2023.

By the time I visited in Aug 2024 there were coughtails and beer, but no spirits

 

[DC3]

Maybe the aircrew use it when they need. Others do too - of the three large chairs facing the window, when walking around I surprised what looked like a staff member (uniform) having a nap in one

 

[billmurray]

Property: Mercure Tokyo Haneda Airport

We stayed here in Nov 25, 3 nights in total.

It is a great hotel, clean, brand newish, id even say the rooms are a touch bigger than a hotel in Tokyo main CBD.

Great chicken yakitori next to Ororii station and great burger and ramen shop <3min walk from this hotel.

Would definately stay here again if required to get to airport early or you land later.