How do Hyatt treat you as an Elite?

[DJTravels]

Property: Park Hyatt Melbourne
Tier: Explorist
Booked: Standard King on Hyatt Prive Rate
Received: Upgrade to a King View. Asked for late out, but was told fully booked.

Was in town for a conference at the hotel, and the rate was reasonable especially considering the $150 credit + breakfast from the Prive Rate. The PH is definitely a more 'timeless' sort of design rather than the modern style, but everything was very functional and comfortable. Perfect.

 

[muppet]

Property: Park Hyatt Melbourne
Tier: Explorist
Booked: Standard King on Hyatt Prive Rate
Received: Upgrade to a King View. Asked for late out, but was told fully booked.

Was in town for a conference at the hotel, and the rate was reasonable especially considering the $150 credit + breakfast from the Prive Rate. The PH is definitely a more 'timeless' sort of design rather than the modern style, but everything was very functional and comfortable. Perfect.

So essentially no elite benefit? I have no WoH status and that’s what I got when booking on the FH&R rate …. actually I got a 4pm check out.

 

[Holiday.with.Ken]

Property: Park Hyatt Melbourne
Tier: Explorist
Booked: Standard King on Hyatt Prive Rate
Received: Upgrade to a King View. Asked for late out, but was told fully booked.

Was in town for a conference at the hotel, and the rate was reasonable especially considering the $150 credit + breakfast from the Prive Rate. The PH is definitely a more 'timeless' sort of design rather than the modern style, but everything was very functional and comfortable. Perfect.

One-category room upgrade at time of booking is part of the Hyatt Prive benefits. Was 1 king view pre-upgraded at time of booking?

So essentially no elite benefit? I have no WoH status and that’s what I got when booking on the FH&R rate …. actually I got a 4pm check out.

1 king view is a one-category room upgrade which should been upgraded at time of booking under Hyatt Prive. FHR upgrade is subject to availability on arrival.

Late check-outs under Hyatt Prive varied and depends on travel advisors connection with hotels.

 

[DJTravels]

Was 1 king view pre-upgraded at time of booking?

Yep. Upgrade was confirmed at the time of booking. I could probably have pushed harder for a late check-out, but it wasn't a big deal to me anyways and I was keen to just get to the room and get to bed!

 

[Ansett Nostalgic]

One of the advantages of Amex FHR over Prive is that 4pm checkout is guaranteed.

 

[Berlin]

Property: Hyatt Regency LAX airport, CA
Tier: Globalist
Booked: Standard King
Received: Deluxe King, high floor with views of the runways, as requested

Still my by far favourite hotel at LAX. The shuttle service was fast and efficient both ways and the check in clerk was very apologetic about not having a suite upgrade available anymore for me as a Hyatt Globalist. I received a very nice room on one of the higher floors with direct views of the runways which I had requested so I was happy with that. Those standard rooms are very generous in size and come with a full corner sofa and a King bed. The bathroom could do with a bit of refurbishment but overall the room still feels contemporary and well maintained.

My absolute favourite is the massive swimming pool which has rather cold and refreshing water- perfect after a long flight from Australia! They maybe could use one of those nets in the morning to clean the water of leaves and flower buds which unfortunately make it feel a bit “unclean” the way it is currently. But that’s really the only proper complaint I have, other than that I will continue to recommend this hotel to anyone arriving or departing from LAX.

 

[Berlin]

Property: Andaz Miami Beach, FL
Tier: Globalist
Booked: Standard King with Suite Upgrade Award Applied
Received: Skyline View Suite

Such a disappointment! I partially went all the way to Florida for this new property as I LOVE the Andaz brand but the management of this particular hotel seems to be hell bent on destroying the brand. It started with a passive aggressive welcome email a few days before (don’t expect this, don’t count on that, extra fee here, extra fee there) which set the tone for a truly sad stay overall. Free non alcoholic drinks from the mini bar as it is standard at Andaz properties world wide? Nope. Friendly service and decent housekeeping? No. Getting your coffee cups replaced daily? Definite no, even after several complaints.

The hard product of the room was great (I had used a suite upgrade award for a fancy Skyline suite) besides the shower which did not even a rain shower head (wtf in a hotel like this?) but otherwise all great. But the service! Atrocious and most staff clearly did not feel like coming to work which hints at a really bad management. Overall, processes and staff behaviour was inefficient and purely managed. I know the hotel is still new-ish but the hiccups were systemic. Of the three main elevators, only one was operational during my stay which led to endless waits.

The worst was the pool and beach set up- by the (rather small and mostly shady) pools, you could not avoid the pesky staff trying to sell you their overpriced food and drinks but by the beach (Miami beach being the REAL highlight here), it was near impossible to ever get staff attention. Two of the seat and towel guys at the beach who ignored me for almost an hour (after tipping generously tipping earlier when they initially set up my beach chair) finally approached me to ask me weather “everything was alright”. This was AFTER I had finally walked up to the little booth myself to ask one their other chit chatting colleagues for assistance, and now those two suddenly had the audacity to push me for a Tripadvisor review (hey my name is Oliver and I’d really appreciate…). A convenient pre-printed QR code key tag was available right here so this is obviously wanted and aggressively pushed by management.

I had many other complaints about slack service and overall bad management and after complaining to several staff members, I finally got the attention of a friendly but very robotic “Front desk supervisor” who apologised profoundly and in the end offered a very generous compensation in Hyatt points which I gladly accepted. However, I can’t help but doubt that management will really heed the feedback as it felt too much as if all this is rather wanted and encouraged by the “higher ups”. Very sad for a new-ish Andaz, I sincerely hope that Hyatt corporate will step in to sort out this mess.

 

[Berlin]

Property: Hyatt Place Houston NW Vintage Park, TX
Tier: Globalist
Booked: Standard King
Received: Standard King, Freeway side (not good!)

Do not stay here! I usually don’t make sweeping statements like this but this property js pure hell. I had kindly asked for a quiet room on a high floor and what do they give me as a Globalist? The exact opposite, a room towards the freeway, right on level with the road. I could hear the traffic noise from it side my room door already and the provided ear buds at the bed side tell you all that you need to know. I went down to ask the friendly question if there was any chance to get a room on the other side but the answer was “no, we’re full” and the reception lady said it with this typical tone that clearly indicates that she’s super pleased to give me this answer. I was promised an easy move to a different room the next day but alas, after a night from hell (it sounded like camping right in the centre lane of said motorway), the reception lady in the morning was even less interested in providing anything remotely counting as “Customer service”.

She was an obese white lady with a nose ring so I should have been warned but her attitude and arrogance was over the top. While speaking to her, a poor delivery guy came schlogging a whole heavy pallet of toilet seats into the lobby and she just waved him to the corner to drop them without a word or acknowledgement. I hate people like that- miserable with their lives and taking it out on everyone around them. Total mis-hire for a reception job like this! She told me to come back around 2ish and indeed, by then I could move rooms and while still quite noisy, at least the room at the back was a bit more conducive to sleeping.

Other than that, all typical Hyatt Place. Small pool (also straight out towards the freeway- lovely relaxing atmosphere), mediocre but free breakfast, limited staff and the ones I’ve interacted with were all god awful.

In the back of the hotel is a huge mostly empty parking lot and it’s a riddle to me why they could have not built the hotel there, a bit back to the freeway. Would never stay here again- first for the highway noise but more so even for the horrific unfriendly and arrogant staff.

 

[Berlin]

Property: Hyatt Regency Frisco-Dallas
Tier: Globalist
Booked: Standard King
Received: High floor King corner Deluxe

Great modern hotel, nothing to complain about. Location is a bit dull but perfect for shopping or if you have business in the Northern Dallas area. Short half hour drive to DFW airport too which is a bonus if you have a long flight to Australia coming up.

As a Hyatt Globalist, I got proactively upgraded in the Hyatt app a day prior to my stay which is always great to experience. I was given a King corner room on level 11 (out of 16) which had amazing views and ample amount of space which I used to the fullest packing all my US shopping for my flight back to Australia. Check in was smooth and friendly and free parking just outside the hotel on what essentially is the shopping mall roof top was a great bonus. Housekeeping was reliable and efficient, I never came back to the room not done or having to wait while staff was still in the room. Should be the norm really but unfortunately in way too many properties, is not.

The hotel feels quite new (or recently renovated? I actually think it’s a fairly new property but not 100% sure) and the pool area was amazing with fancy little water fountains and a bar which was closed this time of year. The only slight let down was the breakfast which was a bit of a mess, slow service and rather unappetising selections at the buffet. But I got it for free as Globalist so also nothing to really complain about.

I wish the Hyatt Regencies here in Australia were anywhere near as good as this one in Texas! Would whole-heartedly recommend.

 

[serfty]

Yep. Upgrade was confirmed at the time of booking. I could probably have pushed harder for a late check-out, but it wasn't a big deal to me anyways and I was keen to just get to the room and get to bed!

So essentially no elite benefit? I have no WoH status and that’s what I got when booking on the FH&R rate …. actually I got a 4pm check out.

As an Explorist, 2pm check out at the Park Hyatt Melbourne should be gauranteed.

(f) 2:00 PM Late Checkout: Upon request, Discoverists will receive a 2:00 PM late checkout (local hotel time) on day of their departure at Hyatt hotels, provided that (a) late checkout is subject to availability at hotels with a casino, Hyatt resorts, and Destination by Hyatt Residences locations; and (b) late checkout is not offered at Hyatt Vacation Club properties. (PLEASE NOTE: The distinction between a Hyatt resort and a Hyatt hotel may not always be obvious and Members are encouraged to call a Hyatt Global Care Center for help determining a hotel’s or resort’s designation. Please visit hyatt.com for contact information.)

(g) Additional Explorist Benefits: Explorists also receive the same late checkout, dedicated check-in area, complimentary premium in-room internet access, and daily bottled water benefits afforded to Discoverists, as described in more detail under the Discoverist Status section above.

...

https://www.hyatt.com/help/terms/world-of-hyatt?icamp=woh_terms_overviewfooter#IVC

 

[Berlin]

Property: Hyatt Centric Las Condes Santiago de Chile, Chile
Tier: Globalist
Booked: Standard King
Received: High floor deluxe King

Stayed here recently twice traveling into and then out of SCL on my South America trip. It’s one of the older Centrics it seems but not a conversion at least, a proper Centric.

The hotel is in the “safe gringo area” Las Condes where you will also find hotels from most other big chains like the W or the Ritz Carlton which are both just a block away. This means it’s safe but all the tourist attractions are rather far away. Luckily, Santiago has a pretty impressive metro system which gets you right into town and felt reliable and safe during my stay (they even accept simple tap and go ticketing at the gates with VISA or Mastercard which I always greatly appreciate).

As a Globalist, I received a particularly upbeat welcome from Christián who’s title from memory is “Guest engagement lead” and boy, was he engaging! I know he meant well but maybe he should tone it down just a tiny bit as I could not move past the lobby or at breakfast without getting personally greeted by him and asked how my day was. Again- he meant it well and I appreciated the little local amenities he provided but still, it was a tiny bit over the top.

The rooms themselves are all the same size bar two single suites which you never get upgraded to, even as a Globalist. So the remaining room they gave me both times was on one of the upper levels but really nothing to write home about. They felt a bit dark despite the amazing Andean views from the window, rather small and just an equally small bathroom on the side. Good enough, yes, but definitely no comparison to some much better Centrics even in South America (Montevideo, Uruguay was sooo much better).

What else to say- breakfast was one of the highlights in a very modern and stylish restaurant area with a decent buffet and à la carte items, including a rather unique “grilled” Eggs Benedict- yumm! Oh and the very best is the swimming pool on the roof top- it has gorgeous views and the adjacent gym offers kettle bells which I personally very much appreciated!

 

[Berlin]

Property: Grand Hyatt São Paulo, Brazil
Tier: Globalist
Booked: Standard King plus Suite upgrade certificate
Received: Grand Suite King

My apologies, I was meant to post this weeks ago, so finally: Stayed at the Grand Hyatt São Paulo the other day and thought others might be interested as well. I had never been to this city and it’s the only Hyatt in town so I didn’t have much choice. I decided to use one of my leftover suite certificates to get a very spacious Grand Suite.

The weather was atrocious on arrival and it took me over 4 hours from the airport to the hotel which must be my personal record. Traffic here seems to be notoriously bad so keep this in mind for any travel plans. Upon arrival, the lobby area (Friday evening, unfortunately) was a total mess so I mentioned my Hyatt Globalist status to one of the bellmen and he straight away took my luggage, guided me past the masses of people at reception and took me straight up to the club level where I was greeted by tranquility and that type of old wood 90ies Grand Hyatt sophistication that you find elsewhere in the chain. The Hyatt club supervisor “was already waiting”, offered me a seat and a bite of food from the club buffet and explained the different types of local beers to me while one of his underlings prepared the check in formalities and my key. By the time I had checked in, enjoyed a beer and some lovely food (more on that later), my luggage had been delivered to my room and I could get ready for some well deserved rest.

The hotel is situated in the “Brooklyn” area of town (yes, it’s really called that) which is the business area of this huge (truly huge!) city. So not ideal for tourists but at least safe and I found getting around with Uber and co rather easy. The hotel is in an okay-ish state but looks a little bit old fashioned though out. They’ve done well keeping it up and I didn’t mind too much but it is in this older desk wood and faux gold style that I’m not the biggest fan of. Saying that- the suite was huge, the staff EXCELLENT and housekeeping particular very generous, flexible and always twice a day with turndown.

Finally- a big shout to the Club lounge, it was one of the best I’ve ever been in. The breakfast spread was huge, with nice hot Brazilian cheese breads available and even à la carte items like Eggs Benedict available from the very attentive staff. For “evening canapés” which honestly was rather dinner, they had an extremely tasty beef brisket even on most nights (alongside pasta, salads and the usual cold cut spread). Local beers and made to order Caipirinhas added to the great experience. My favourite though was the rather limited amount of guests in this lounge, given the hotel is rather large. Very manageable, mostly well behaved adults and even the few kids behaved extremely well throughout. What a nice difference from many such free for all club lounges elsewhere!