IainF
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- May 2, 2007
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I booked Mrs F into the Hilton on the Park in Melbourne last week for a stay last night.
We had origiannly made a phone booking as the res system was down & we needed to lock it in.
The room booked was a twin, as that was all that was available, but I specifically asked the inhouse reservations lady to add a note asking, and I quote myself "if possible, if a king room becomes available could we please have that?"
The lady was quite brusque with me and said "You have booked a twin room and that's all that is available"
I figured she was busy with things so no big deal.
My wife is a Diamond and officially has 2 stays this year at HOP, but as she normally books with Egencia, she has actually stayed a total of 5 times now.
I logged onto her reservation yesterday to see if they had managed to find her a king room, but nothing had changed on the booking.
I did see under the comments section "Comments on file".
Fair enough, at least they were noted.
She needed another booking made in Sydney, so I jumped back a few pages to the reservation pages, made her booking as per normal, then noticed in the comments column -
"TWIN ROOM:Unzip King Beds:EF Floor Privileges
O NOT MOVE!"
This was a bit weird as I had just booked a king room at the Sydney Hilton....
I then went back to existing HOP reservation and sure enough, under the comments section was that same line....
That was a little galling to me, so I rang the HOP and spoke to the lovely front desk manager, who when I explained what I saw on my wifes booking, tapped at her keyboard for a second and said "um, you normally wouldn't see those comments."
No, I guess I wasn't supposed to.
She apologised and said she would fix it.
Mrs F checked in about 2pm and was given a suite....
We had origiannly made a phone booking as the res system was down & we needed to lock it in.
The room booked was a twin, as that was all that was available, but I specifically asked the inhouse reservations lady to add a note asking, and I quote myself "if possible, if a king room becomes available could we please have that?"
The lady was quite brusque with me and said "You have booked a twin room and that's all that is available"
I figured she was busy with things so no big deal.
My wife is a Diamond and officially has 2 stays this year at HOP, but as she normally books with Egencia, she has actually stayed a total of 5 times now.
I logged onto her reservation yesterday to see if they had managed to find her a king room, but nothing had changed on the booking.
I did see under the comments section "Comments on file".
Fair enough, at least they were noted.
She needed another booking made in Sydney, so I jumped back a few pages to the reservation pages, made her booking as per normal, then noticed in the comments column -
"TWIN ROOM:Unzip King Beds:EF Floor Privileges
O NOT MOVE!" This was a bit weird as I had just booked a king room at the Sydney Hilton....
I then went back to existing HOP reservation and sure enough, under the comments section was that same line....
That was a little galling to me, so I rang the HOP and spoke to the lovely front desk manager, who when I explained what I saw on my wifes booking, tapped at her keyboard for a second and said "um, you normally wouldn't see those comments."
No, I guess I wasn't supposed to.
She apologised and said she would fix it.
Mrs F checked in about 2pm and was given a suite....
