After sending a reply email explaining that I stayed at HSW when it was still a Hilton I received the following this morning. Unbelievable! And so it continues...
Dear fifa,
Thank you for contacting Hilton Guest Assistance. My name is Loraine. It will be my pleasure to assist with your points concern.
The hotel to which you are referring is no longer affiliated with Hilton. Unfortunately, we do not have any information regarding the property's new management. If you would like to contact the hotel directly for further information, please call 61-3-9027-2000.
Thanks for your ongoing loyalty and understanding. If you have any questions, we want to speak to you personally. You can connect with us via Chat, email, orreach us via telephone at +1-888-240-6152.
Best regards,