Hilton Status Match | Australian Frequent Flyer
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Hilton Status Match

Shik

Member
Joined
Mar 12, 2013
Messages
164
I am planning on using Status Match to try to match my IHG Platinum to Hilton Diamond. I have some upcoming stays in Hilton that I want to take advantage of but it will be touch and go whether I can complete 8 within 90 days so I'm trying to get as much breathing room as possible.

I am at about T-9 from the first stay. Has anyone had recent experiences with how long it takes to match with this site?
 

Shik

Member
Joined
Mar 12, 2013
Messages
164
Well I pulled the trigger Sunday night and received the match Wednesday morning so approximately 2 US business days. IHG Plat matched to Diamond.
 

Danger

AFF Supporter
Joined
Jun 19, 2006
Messages
6,134
Well I pulled the trigger Sunday night and received the match Wednesday morning so approximately 2 US business days. IHG Plat matched to Diamond.
Straight match or a challenge? Is the Diamond status through 3/20?
 

justinbrett

Active Member
Joined
Mar 6, 2006
Messages
946
I was matched to Hilton Gold last year based on Velcocity status (in turn matched from Qantas status).

I used it quite extensively last year especially in the US. I wouldn't go out of my way to get status with them - it really depends on the property. Most of the large hotels don't even give you breakfast but a $10 credit - which apparently you can use at Starbucks to buy a coffee and a muffin and that counts as breakfast. I don't think I got a single room upgrade (excluding upgrades with cash I bid for) but I could select great rooms in most hotels - not sure if that is a status thing or not (generally high floors and of the best views).
 

dairyfloss

Active Member
Joined
Feb 19, 2009
Messages
861
Qantas
Platinum
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My Map
I've been trying to get a match from Marriott Bonvoy Titanium Elite (formerly Platinum Premier Elite) for a few weeks now, and they won't play along. I submit the form online, and then get a message 12-24 hours later saying that:

"After careful review, regrettably, we are unable to process your request with the provided documentation as they are either ineligible to compare against Hilton Honors program or not an eligible hotel brand.[...] If you are able to provide us with one of these required forms of proof, please resubmit your request by replying to this message and we will happily reevaluate your request within 48 hours."
I then send what they ask for over e-mail, as they instruct, and they reply another 12-24 hours later saying I need to use the online form, and they can't help over e-mail! The loop has run a few times now. Any thoughts on how to get past it? My sense is that they don't really understand Bonvoy, yet, and/or as there is no physical membership card I can scan for Bonvoy, they might not believe the status is real. I've included an actual hotel folio as evidence, and a range of screen captures showing status and stays with name and account number, but to no avail as yet.

Cheers,
Matt.
 

Duran

Newbie
Joined
Jun 3, 2010
Messages
2
I am a Hilton Honors standard member, the lack of status with them due to their being very few Hiltons in FNQ , but now i have too make several expensive hotel bookings in the US
However i have Accor Platinum Status and have been for 4 years, the Accor group in the largest hotel group in the world outside the US, however this seems to counts for absolutely nothing with Corporate Guest Relations Specialist at "Hilton Reservations & Customer Care" :mad:
When you apply on line there is no allocation in the drop down menus for Accor hotels, you have to select "other"!
Ive tried 3 times to apply for status match, and i seem to be in a loop of no outcome , just the same bland standard Hilton reply of the following :

Dear XX,
We appreciate your interest in attaining Elite status with Hilton Honors. After careful review, regrettably, we are unable to process your request with the provided documentation as they are either ineligible to compare against Hilton Honors program or not an eligible hotel brand. For consideration, please reply with the following:
- If you are a member of another hotel loyalty program, please reply with a screenshot or photo of your existing competitor membership card with your name printed clearly on it (handwritten names or those that appear to have been altered will not be accepted)
- Copy of your recent competitor account statement and activity (those that appear to be altered will not be accepted)
If you are able to provide us with one of these required forms of proof, please resubmit your request by replying to this message and we will happily reevaluate your request within 48 hours.

I have provided them with everything they have asked for, it has taken about an hour to compile the evidence , however 3 times they have replied with this bland response, never once have they indication why i didn't qualify.
I have even called the Hilton honors customer care line in Australia, and guess what i got ? yes the Indian_-call center , who were unable to help !

I suppose i should in the lyrics of " let it go " give up on Hilton Honors :

"Let it go, Let it go, turn away and slam the door, i don't care what Hilton customer care say anymore"
:)

Has Any Accor Platinum member had any success with this latest "so called Status Match" ?
 

kermatu

AFF Supporter
Joined
May 27, 2012
Messages
5,976
Qantas
Platinum 1
Virgin
Platinum
I am a Hilton Honors standard member, the lack of status with them due to their being very few Hiltons in FNQ , but now i have too make several expensive hotel bookings in the US
However i have Accor Platinum Status and have been for 4 years, the Accor group in the largest hotel group in the world outside the US, however this seems to counts for absolutely nothing with Corporate Guest Relations Specialist at "Hilton Reservations & Customer Care" :mad:
When you apply on line there is no allocation in the drop down menus for Accor hotels, you have to select "other"!
Ive tried 3 times to apply for status match, and i seem to be in a loop of no outcome , just the same bland standard Hilton reply of the following :

Dear XX,
We appreciate your interest in attaining Elite status with Hilton Honors. After careful review, regrettably, we are unable to process your request with the provided documentation as they are either ineligible to compare against Hilton Honors program or not an eligible hotel brand. For consideration, please reply with the following:
- If you are a member of another hotel loyalty program, please reply with a screenshot or photo of your existing competitor membership card with your name printed clearly on it (handwritten names or those that appear to have been altered will not be accepted)
- Copy of your recent competitor account statement and activity (those that appear to be altered will not be accepted)
If you are able to provide us with one of these required forms of proof, please resubmit your request by replying to this message and we will happily reevaluate your request within 48 hours.

I have provided them with everything they have asked for, it has taken about an hour to compile the evidence , however 3 times they have replied with this bland response, never once have they indication why i didn't qualify.
I have even called the Hilton honors customer care line in Australia, and guess what i got ? yes the Indian_-call center , who were unable to help !

I suppose i should in the lyrics of " let it go " give up on Hilton Honors :

"Let it go, Let it go, turn away and slam the door, i don't care what Hilton customer care say anymore"
:)

Has Any Accor Platinum member had any success with this latest "so called Status Match" ?
Yes, I was successful but I think that was back in 2017.
 

mokuni

Intern
Joined
Jan 12, 2017
Messages
80
Same here. Tried to get them to match my Bonvoy Platinum Elite. Same standard message you got above as well. So frustrating.
 

dairyfloss

Active Member
Joined
Feb 19, 2009
Messages
861
Qantas
Platinum
Flights
My Map
Have others who have been unsuccessful also successfully matched with Hilton in the past? I'm now trying again with a newly created HH account (which I could later combine with my legacy account), as I wonder whether they are denying it for having had a status match to Diamond in previous promotions (a few years ago for me, now). They haven't got anything around this in the match terms, but I wouldn't put it past them to make my request otherwise ineligible without really saying why... just a thought.

Cheers,
Matt.
 

mokuni

Intern
Joined
Jan 12, 2017
Messages
80
I
Have others who have been unsuccessful also successfully matched with Hilton in the past? I'm now trying again with a newly created HH account (which I could later combine with my legacy account), as I wonder whether they are denying it for having had a status match to Diamond in previous promotions (a few years ago for me, now). They haven't got anything around this in the match terms, but I wouldn't put it past them to make my request otherwise ineligible without really saying why... just a thought.

Cheers,
Matt.
I've never had a Hilton status match but I am a Hilton gold (via amex charge) .
 

Anna

AFF Supporter
Joined
Jan 17, 2005
Messages
2,140
I got matched HH Diamond to IHG platinum within 48 hours this week (IHG platinum courtesy of Virgin platinum which in turn was a status match to QF platinum :D). I have had a HH Diamond status match before so I doubt that people are being knocked back on the grounds of previous matches. I don't have any IHG card either, I just took photos on my phone of a confirmation email from an IC hotel and an IHG email showing my status and uploaded those photos to the online HH status match application form. It did say somewhere that they want .png files only which luckily was what my phone took as I would have had no idea how to change the format. The only other things I can suggest is that it may have helped that the IHG IC stay I showed to them was my most expensive IHG stay from the last 12 months and also that I had stayed in a Conrad in the last 12 months which was pricy too. So they may be interested in matching people they perceive as being willing to spend more. But I'll likely disappoint them as I've made several of my forward HH bookings at Doubletree :p
 

VPS

AFF Supporter
Joined
Apr 2, 2011
Messages
2,753
Flights
My Map
I got matched HH Diamond to IHG platinum within 48 hours this week (IHG platinum courtesy of Virgin platinum which in turn was a status match to QF platinum :D). I have had a HH Diamond status match before so I doubt that people are being knocked back on the grounds of previous matches. I don't have any IHG card either, I just took photos on my phone of a confirmation email from an IC hotel and an IHG email showing my status and uploaded those photos to the online HH status match application form. It did say somewhere that they want .png files only which luckily was what my phone took as I would have had no idea how to change the format. The only other things I can suggest is that it may have helped that the IHG IC stay I showed to them was my most expensive IHG stay from the last 12 months and also that I had stayed in a Conrad in the last 12 months which was pricy too. So they may be interested in matching people they perceive as being willing to spend more. But I'll likely disappoint them as I've made several of my forward HH bookings at Doubletree :p
Can you let us know how you did the status match please?
 

Berrocca

Junior Member
Joined
Nov 13, 2018
Messages
12
I called Velocity's team direct and within 2 weeks Hilton had status matched me. Quite painless and after I had tried numerous times via the Hiton Honors website.
 

dairyfloss

Active Member
Joined
Feb 19, 2009
Messages
861
Qantas
Platinum
Flights
My Map
I got matched HH Diamond to IHG platinum within 48 hours this week (IHG platinum courtesy of Virgin platinum which in turn was a status match to QF platinum :D). I have had a HH Diamond status match before so I doubt that people are being knocked back on the grounds of previous matches. I don't have any IHG card either, I just took photos on my phone of a confirmation email from an IC hotel and an IHG email showing my status and uploaded those photos to the online HH status match application form. It did say somewhere that they want .png files only which luckily was what my phone took as I would have had no idea how to change the format. The only other things I can suggest is that it may have helped that the IHG IC stay I showed to them was my most expensive IHG stay from the last 12 months and also that I had stayed in a Conrad in the last 12 months which was pricy too. So they may be interested in matching people they perceive as being willing to spend more. But I'll likely disappoint them as I've made several of my forward HH bookings at Doubletree :p
Thanks for the detail, Anna - I did pretty well exactly this, and the HH Diamond match has now come through a few days later. I guess though I had supplied everything they wanted, previously, and it was from a higher status account (Bonvoy Titanium Elite - though now dropped to Platinum Elite), they might have thought it was too neat and so could have been altered or doctored screens (as the guys selling Diamond matches on eBay are doing, no doubt), and so having something a bit more old school seems to have done the trick! :)

Cheers,
Matt.
 

Hux

AFF Supporter
Joined
Oct 12, 2018
Messages
22
Qantas
Gold
Just applied for a HH match from Accor Gold. I have 7 nights booked next month, can arrange 3 more nights within 90 days so could be good.
 

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