Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use
Have been following this thread, Im a recent HHonours gold member, looking to use it later in the year. These things always seem so damned complicated, if you offer a benefit just give it I say or dont offer it. Anyway, Im looking to book my ffamily into tokyo hilton later in the year. I emailed the hotel to make sure 4 could fit in a King JR suite, they replied with no problem and said when you book, book for 3 persons and add the guest as free in the comments so there will be 4 beds. Ok so doing some dummy runs if I book 1 adult 2 kids it comes out about 26,000 yen a night. If I book 2 adults, 1 child it is about 29,000 yen a night. I take it there should be no problem if I book myself and kids and add my spouse as the "2nd guest free" to get the lower rate.? Is this correct. Thanks.
As an update to this. We arrived at the tokyo hilton and at check in the lady was very confused. She kept saying you can only have 3 in the room. I couldnt access the email from the hotel to show that they said it was fine. After a big stalemate and her making calls to housekeeping she says ok I'll upgrade you to a king executive suite but it will be very tight will 2 rollaway beds in the suite. Our stay was great in the end and we got the upgrade to the executive lounge and breakfast for all 4 thrown in but it was a very sour start to the stay, she was basically saying you cant all stay in the room but offered no options. It seems that with these big organisations everyone isnt up to speed sometimes on these deals. The head of guest relations happened to be checking someone in nearby and when we finally got our room cards he came over and personally introduced himself ,gave his card and said if there is anything he can do please contact him. He said he could hear what was going on but didnt say anymore so I dont know if he does this to everyone or he was embarrased about what happened to us. Anyway, might give this a go again in Bali later in the year and hope its all a bit smoother!
Hmmm....I check into the Hilton Tokyo in 2 days' time, and have done excatly what you have done Willsmere. I have booked a King Junior Suite and asked for an upgrade to a twin Junior Executive suite. Hopefully, as a Diamond, my experience at checkin (will checkin at Exectuive lounge) is a bit better...Hi flashback, this is the email I got from the hotel when I asked if 4 could go in a room.
"Warm greetings from Hilton Tokyo.
Thank you very much for your inquiry.
Kindly be informed that both of our Hilton or Executive King Jr Suite can hold total of 4 guests.
Please be aware that your children will need a bed for themselves but if you are our Hilton Honors member, you can book for triple occupancy using "2nd guest free benefit". Please let us know after you make your booking so that we can update your booking for 4 guests accommodation. Thank you very much.
大西 絢子I 宿泊予約課
Ayako Ohnishi I Rooms Reservations
t: +81 (0)3 3344 5111 I f: +81 (0)3 5320 8846
6-6-2 Nishi-Shinjuku I Shinjuku-ku I Tokyo 160 0023 I Japan"
So i was doing what they suggested as a benefit for hilton honours gold members