Hilton Honors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use | Page 5 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Hilton Honors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

kpc

Senior Member
Joined
Mar 11, 2003
Messages
6,200
Qantas
Platinum
Virgin
Gold
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

Have been following this thread, Im a recent HHonours gold member, looking to use it later in the year. These things always seem so damned complicated, if you offer a benefit just give it I say or dont offer it. Anyway, Im looking to book my ffamily into tokyo hilton later in the year. I emailed the hotel to make sure 4 could fit in a King JR suite, they replied with no problem and said when you book, book for 3 persons and add the guest as free in the comments so there will be 4 beds. Ok so doing some dummy runs if I book 1 adult 2 kids it comes out about 26,000 yen a night. If I book 2 adults, 1 child it is about 29,000 yen a night. I take it there should be no problem if I book myself and kids and add my spouse as the "2nd guest free" to get the lower rate.? Is this correct. Thanks.
As an update to this. We arrived at the tokyo hilton and at check in the lady was very confused. She kept saying you can only have 3 in the room. I couldnt access the email from the hotel to show that they said it was fine. After a big stalemate and her making calls to housekeeping she says ok I'll upgrade you to a king executive suite but it will be very tight will 2 rollaway beds in the suite. Our stay was great in the end and we got the upgrade to the executive lounge and breakfast for all 4 thrown in but it was a very sour start to the stay, she was basically saying you cant all stay in the room but offered no options. It seems that with these big organisations everyone isnt up to speed sometimes on these deals. The head of guest relations happened to be checking someone in nearby and when we finally got our room cards he came over and personally introduced himself ,gave his card and said if there is anything he can do please contact him. He said he could hear what was going on but didnt say anymore so I dont know if he does this to everyone or he was embarrased about what happened to us. Anyway, might give this a go again in Bali later in the year and hope its all a bit smoother!
Hi flashback, this is the email I got from the hotel when I asked if 4 could go in a room.

"Warm greetings from Hilton Tokyo.
Thank you very much for your inquiry.
Kindly be informed that both of our Hilton or Executive King Jr Suite can hold total of 4 guests.
Please be aware that your children will need a bed for themselves but if you are our Hilton Honors member, you can book for triple occupancy using "2nd guest free benefit". Please let us know after you make your booking so that we can update your booking for 4 guests accommodation. Thank you very much.

With regards,

大西 絢子I 宿泊予約課 
Ayako Ohnishi I Rooms Reservations

ヒルトン東京
HILTON TOKYO
t: +81 (0)3 3344 5111 I f: +81 (0)3 5320 8846
6-6-2 Nishi-Shinjuku I Shinjuku-ku I Tokyo 160 0023 I Japan"

So i was doing what they suggested as a benefit for hilton honours gold members
Hmmm....I check into the Hilton Tokyo in 2 days' time, and have done excatly what you have done Willsmere. I have booked a King Junior Suite and asked for an upgrade to a twin Junior Executive suite. Hopefully, as a Diamond, my experience at checkin (will checkin at Exectuive lounge) is a bit better...
 

Willsmere

Intern
Joined
Oct 23, 2013
Messages
79
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

Hmmm....I check into the Hilton Tokyo in 2 days' time, and have done excatly what you have done Willsmere. I have booked a King Junior Suite and asked for an upgrade to a twin Junior Executive suite. Hopefully, as a Diamond, my experience at checkin (will checkin at Exectuive lounge) is a bit better...
Good luck, Im sure you will be fine. Not sure what the big deal was with our check in.
 

Flashback

Senior Member
Joined
Oct 29, 2006
Messages
8,893
Flights
My Map
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

I booked a Hilton JR Suite as they suggested.
Well that's a different story then! :)

Reinforces the fact that if you're doing anything 'outside the box' it's handy then to have any communications with you confirming.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
41,182
Qantas
Platinum
Virgin
Platinum
Flights
My Map
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

Moral to the story - always have a hard copy of such correspondence ... do not rely on devices. You may not need it often but when you do ...
 
Joined
Apr 14, 2013
Messages
361
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

Moral to the story - always have a hard copy of such correspondence ... do not rely on devices. You may not need it often but when you do ...
I totally agree. Having paper saved me on a few occasions.
 

drross

Established Member
Joined
Jun 24, 2007
Messages
2,537
Qantas
LT Gold
Virgin
Silver
Flights
My Map
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

Moral to the story - always have a hard copy of such correspondence ... do not rely on devices. You may not need it often but when you do ...
the boss always has a folder full of copies of all flights/hotels/any tours that we booked before leaving Oz. Very handy. Last week, Air France sent our boarding passes(Berlin to Paris) by email and it said we had no checked luggage, a 'mini' fare ...their error was quickly corrected at check in when the boss produced the paperwork showing what she'd actually booked - staff were great about it...i think it may happen regularly.
 

kpc

Senior Member
Joined
Mar 11, 2003
Messages
6,200
Qantas
Platinum
Virgin
Gold
Re: Hilton HHonors® "2nd GUEST [formerly SPOUSE] STAYS FREE" - How to use

Hmmm....I check into the Hilton Tokyo in 2 days' time, and have done excatly what you have done Willsmere. I have booked a King Junior Suite and asked for an upgrade to a twin Junior Executive suite. Hopefully, as a Diamond, my experience at checkin (will checkin at Exectuive lounge) is a bit better...
They were going to charge an additional JPY6000++ for a rollaway bed so had to persuade them (politely) not too...
 

drross

Established Member
Joined
Jun 24, 2007
Messages
2,537
Qantas
LT Gold
Virgin
Silver
Flights
My Map
have never had an issue with any of the daughters staying with me for free. i always include their name in the comments section when booking a room. been very handy with CNS hilton..daughter in cooktown usually gets to book in a couple of hours before i arrive - she's never had a drama accessing the lounge even though i'm still on the QF flight!!!
 
Joined
Dec 2, 2016
Messages
169
Qantas
Platinum
Great benefit Hilton has over SPG and the rest... especially when travelling in east asia where 2nd guest in the same room can almost double 1 guest room rate!
 
Joined
Dec 2, 2016
Messages
169
Qantas
Platinum
It should normally only be the additional cost of breakfast for another person, if it does increase.
I've only ever seen it in Japan where rooms can be 50% more expensive with double occupancy in a double room (without breakfast). I hear its prevalent in EU as well.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
41,182
Qantas
Platinum
Virgin
Platinum
Flights
My Map
I've had in Brisbane (the extra rate charge), but that was a decade ago and it was +$15.
It should normally only be the additional cost of breakfast for another person, if it does increase.
Breakfast has little to do with the benfit. For example, it does not apply for a specific "Breakfast Inclusive" rate.

The additional PAX charge is not termed a "Towel Tax" for nothing. :D
 
Last edited:

AFF on Air Podcast

  • Indian Pacific & Other Epic Train Journeys – AIR027
    Sat, 11 Jan 2020 02:31:00 AEDT
      In this episode, we take a brief detour from the aviation discussion to talk about train travel! There's something nice - perhaps even romantic - about long-distance train ...
  • Status Runs – AIR026
    Sat, 14 Dec 2019 07:15:21 AEDT
      If you're a little bit short of the next airline status tier, a status run can get you over the line. In this episode, learn about the best status runs with Virgin Austral ...
  • British Airways Executive Club – AIR025
    Sat, 30 Nov 2019 22:53:26 AEDT
      Many Australians join Qantas Frequent Flyer by default. But even if you fly with Qantas regularly, you could benefit by using the British Airways Executive Club frequent f ...
  • Married Segments & More – AIR024
    Sat, 16 Nov 2019 04:32:20 AEDT
      Airlines seem to love married segments, but for frequent flyers and travel agents they can be extremely frustrating. Sometimes you'll find an award seat on a flight you w ...
  • HARS (Historic Aircraft Restoration Society) – AIR023
    Sat, 02 Nov 2019 13:24:03 AEDT
      The Historic Aircraft Restoration Society (HARS) boasts a collection of over 60 aircraft, including a retired Qantas 747, Super Constellation and DC-3s. John Travolta's Bo ...

Community Statistics

Threads
84,388
Messages
1,968,603
Members
51,783
Latest member
Maria187
Top