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I've heard quite a few complaints recently that people have been forced to call Qantas to do basic things that ought to be possible on the website, such as accepting/rejecting a schedule change or redeeming a flight credit.
This is despite regular notices on the Qantas website that the call centre is experiencing a high volume of calls, so "please don't call us" unless you're travelling in the next 24 hours, such as this one that's on the website now:

Perhaps if Qantas made it possible to self-service online, the call centre wouldn't be getting so many calls? Surely that would result in a better customer experience for everyone and reduced costs for Qantas.
I invite you to post here in this thread: What couldn't you do on the Qantas website that you probably should have been able to do?
This is despite regular notices on the Qantas website that the call centre is experiencing a high volume of calls, so "please don't call us" unless you're travelling in the next 24 hours, such as this one that's on the website now:

Perhaps if Qantas made it possible to self-service online, the call centre wouldn't be getting so many calls? Surely that would result in a better customer experience for everyone and reduced costs for Qantas.
I invite you to post here in this thread: What couldn't you do on the Qantas website that you probably should have been able to do?