Okay, I kind of posted my queries in the other thread:
http://www.australianfrequentflyer....ings-booked-classic-53677-41.html#post1033230
So I will repost what I can here and see if anyone can help me:
I rang to try and get the xASA booked at the classic award rate - for MEL - BNE - MEL. I ended up with an Economy flight as the JASA was 151,000 points.
The economy amount was about 44,500. I was also charged the 3,500 points booking fee. I asked a lot of questions and the first agent (and myself) got a bit confused by the whole process. She told me this should be a full economy ticket that should net 60SCs.
I also believed I shouldn't have been charged the 3,500 points for the phone booking. I mentioned the RoQ 7740. I confirmed on the other thread that I shouldn't have been charged. So I rang them back to get this credited. I spoke to Adele in Hobart.
First she confirmed that my booking was in Discount Economy resulting in only 15 SCs E/W. She then flatly refused to credit the phone booking fee as she believed that these could be (and she told me that they SHOULD BE) booked online. I mentioned the RoQ 7740 to her - her response was "How do you know about these?".
She read through the terms there, and she maintained that these could be booked online so this booking was ineligible for the credit.
Can someone clarify for me what I need to do? And also why the first agent told me I would get 30 SCs E/W and now its only 15 SCs E/W because of the booking.
Thanks in advance
Beefy