Got scammed mycard(citi)

[greenbelt]

Update:
I responded to mycards email offering of $2000 goodwill gesture. I rejected that offer and sent a decent email highlighting concerns etc my counter offer was $10,000 or im happy to let afca proceedings continue. They sent a new offer of just over $7000 50% of the original loss wich was there finale offer. After some googling and reading other people's experiences in similar situations I've accepted the offer its better then the initial $2000 and certainly better then nothing.

If you google citibank fraud/scam there are 100's of complaints of similar types of fraud and unauthorised transactions. Im sure there is a leak of data within that company probably from an employee.

 

[Happy Dude]

I guess it's not the worst outcome but still seems like they've hung you out to dry. The fact they got your phone number and other details smacks of a data breach at their end. I'd like to know why they couldn't cancel/block your card immediately as that may have prevented the fraudulent transaction 'going through'. Pretty sure if you report a card as lost (or compromised, presumably), it gets blocked immediately so dunno why this would be any different.

As an aside, I assume that you've now got $7k to pay off, what would happen if you couldn't or simply didn't pay? I get that they'd add fees/interest and come after you but maybe there'd be an opportunity to dispute the charge to a regulatory authority on the basis that it wasn't your transaction.