Got scammed mycard(citi)

[greenbelt]

Update:
I responded to mycards email offering of $2000 goodwill gesture. I rejected that offer and sent a decent email highlighting concerns etc my counter offer was $10,000 or im happy to let afca proceedings continue. They sent a new offer of just over $7000 50% of the original loss wich was there finale offer. After some googling and reading other people's experiences in similar situations I've accepted the offer its better then the initial $2000 and certainly better then nothing.

If you google citibank fraud/scam there are 100's of complaints of similar types of fraud and unauthorised transactions. Im sure there is a leak of data within that company probably from an employee.

 

[Happy Dude]

I guess it's not the worst outcome but still seems like they've hung you out to dry. The fact they got your phone number and other details smacks of a data breach at their end. I'd like to know why they couldn't cancel/block your card immediately as that may have prevented the fraudulent transaction 'going through'. Pretty sure if you report a card as lost (or compromised, presumably), it gets blocked immediately so dunno why this would be any different.

As an aside, I assume that you've now got $7k to pay off, what would happen if you couldn't or simply didn't pay? I get that they'd add fees/interest and come after you but maybe there'd be an opportunity to dispute the charge to a regulatory authority on the basis that it wasn't your transaction.

 

[greenbelt]

I guess it's not the worst outcome but still seems like they've hung you out to dry. The fact they got your phone number and other details smacks of a data breach at their end. I'd like to know why they couldn't cancel/block your card immediately as that may have prevented the fraudulent transaction 'going through'. Pretty sure if you report a card as lost (or compromised, presumably), it gets blocked immediately so dunno why this would be any different.

As an aside, I assume that you've now got $7k to pay off, what would happen if you couldn't or simply didn't pay? I get that they'd add fees/interest and come after you but maybe there'd be an opportunity to dispute the charge to a regulatory authority on the basis that it wasn't your transaction.

They certainly could have done better imo you can't tell me banks lose control of payments once someone clicks pay. I would have thought especially during the pending stage it could be stopped. I guess ill never know how the scammers got my information it could be from anywhere I used it online or the bank itself.
During the pending stage they did cancel my card and the digital token i asked if the charge would be stopped or recalled there response sorry we can't comment we will send to the fraud department for review.
If i didn't pay it would be treated like any other debt sent multiple payment reminders then eventually sold to a debt collector.

 

[markis10]

I guess ill never know how the scammers got my information it could be from anywhere I used it online or the bank itself.

I would lay the breach at the hands of booking.com, the scammers are using the source if their data as the reference for the scam.

Tourist warns of online scam after brush with convincing fraudster

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her bank details to a scam artist.

www.abc.net.au

Too slow! Booking.com fined for not reporting data breach fast enough

It’s not just the breach, it’s the speed of the breach response…

www.sophos.com

 

[oz_mark]

My experience with other cards is that pending transactions can't be stopped by the bank. They either complete or not. I have twice (different banks) been told to wait until the pending transaction finalises before raising a dispute.