Getting that extra welcome when on board (QF)

Discussion in 'Open Discussion' started by Danger, Jun 27, 2006.

Thread Status:
Not open for further replies.
Welcome to Australia's leading independent Frequent Flyer and Travel Resource!
Our site contains tons of information that will improve your travel experience.
Joining AFF is fast, simple & ABSOLUTELY FREE -  join now by clicking on the JOIN NOW button, and take immediate advantage of these great BENEFITS.
Once registered, this box will disappear. And you will see fewer advertisements :)
  1. Danger

    Danger Senior Member

    Jun 19, 2006
    5,848
    1,614
    Perth
    What's the go with some passengers getting a personal welcome aboard from the flight attendant when they take their seat? The attendant usually has a passenger manifest and is looking for certain passengers. He or she will often give them a paper or something to read. Has this something to do with FF status? It's happened to me once on an international flight from LAX to MLB but I've seen it happen to others domestically.
     

  2. jasonja3

    jasonja3 Member

    Sep 12, 2005
    368
    1
    SYD
    It is all about status. Since earning QF WP status, this has occured more frequently. :cool:

    However, recently on VS SYD-HKG in upperclass, the cabin manager took the time to come and introduce himself, and ask about me and my travels, which I thought was good customer service considering my first time with VS.:D
     
  3. NM

    NM
    Moderator

    Aug 27, 2004
    15,764
    1,214
    Flight Map:
    View my flight map
    Absolutely to do with status. They are seeking out the top-tier status Frequent Flyer members for a special welcome.

    Qantas made a point of this in their last round of service improvements for international flights. The purser is supposed to personally welcome all Platinum FF members (not sure about Gold). They will normally offer to help with anything they need during the flight and will generally offer a newspaper if they are available.

    It was interesting watching the purser visit the F passengers on a recent flight I took MEL-LHR (on both sectors). Since I was using this flight as my AA Platinum Challenge, the manifest would have shown me with no OneWorld status at all. I got a brief welcome and that was all. Most of the other passengers in the F cabin received a 5 minute chat. The purser obviously had no idea the reason I was in the F cabin was because I used my QF platinum status and points to upgrade from my business class seat.

    I received a slightly warmer welcome on the return when the manifest would have shown I was OneWorld Sapphire status, courtesy of my AA candy thieving experience a few weeks prior.
     
  4. Nightwatchman

    Nightwatchman Junior Member

    Jun 16, 2006
    37
    0
    I often get the handshake and brief chat, but never when I am travelling with my wife and kids (must remember to leave the misses at home).

    Recently, I swapped seats with a French bloke who was keen on the window because it was his first trip to Sydney. He received the "nice to have you onboard, Mr Nightwatchman" routine - much to his bemusement.
     
  5. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,179
    8,695
    BNE, SYD and CNX
    The question has already been answered for you. It is to do with platinum status. On my last international flight in April SIN-MEL there was 4 WP's in the forward economy cabin. Each was greeted personally, was given extra bottles of wine anytime they wanted and basically been looked after very well by the FA's. A nice gesture by QF for being loyal to them.

    LAX-MLB an international flight? Is this when Mexico still controlled California. :p
     
  6. Danger

    Danger Senior Member

    Jun 19, 2006
    5,848
    1,614
    Perth
    This is my second post and the second time some stuck-up poster has thrown in arogant comments that are not helpful. They merely serve to highlight the self-imposed elitism some seem to get when they believe their FF status somehow reflects their status in life. This board is clearly for those who are completely au fait with everything frequent flyer, not for those with everyday questions that decent, polite human beings might care to answer.
     
  7. jasonja3

    jasonja3 Member

    Sep 12, 2005
    368
    1
    SYD
    #7 jasonja3, Jun 27, 2006
    Last edited: Jun 27, 2006
    Danger, in all fairness to JohnK, there is a level of sarcasism in his reply after adding his relevant experiences.

    I believe I understand your position, however, there is a great variety on this board, some who commercial aviation is a major hobby or interest, so they are likely to pick up on little things, don't take offence, as I am sure no offence was intended.;)
     
  8. dajop

    dajop Senior Member

    Jul 1, 2002
    8,674
    1,761
    SIN
    Flight Map:
    View my flight map
    Danger - don't take to heart anything with a :p against it. I assume you're referring to the remark about LAX-MLB. (running joke on here) For reference, MLB is the three letter code for Melbourne, Florida. So whenever flying out of the US make sure you're booked through to MEL not MLB!!! I did hear a story (myth??) once that someone booked from London to Sydney, ended up in Sydney, Nova Scotia not Sydney, NSW.
     
  9. ioki

    ioki Member

    Apr 6, 2004
    156
    0
    SIN
    was on a QF flight between NRT and SYD last sunday and being a lowly gold, i was lavished the extra welcome by the purser!!

    my wife turned to me and said "wow, that is a first for us"

    i had noticed she said a hi to a guy with a plat luggage tag that was sitting cross the aisle from us before approaching me.
     
  10. serfty

    Moderator

    Nov 16, 2004
    39,252
    7,778
    MEL
    Flight Map:
    View my flight map
    Yup, it's something QF want their CSM's to do on international flights for their most frequent flyers. It used to happened all the time in the 90's, but had dropped of in recent years.

    I first noticed this renewed interest in January when mrs serfty and I were really well looked after in WHY PER-SIN. She was happy to be provided with 3-4 glasses of J bubbly.

    On my QF international segments in WHY this month I have been visited all execept once Trans-Tasman. I have received a couple of newspapers and two J amenity kits (one for mrs serfty who was not flying).
     
  11. Groundfeeder

    Groundfeeder Active Member

    Nov 3, 2005
    651
    30
    Brisbane
    I hate to rattle the cage but I frequently get a personal greeting upon DOM boarding, even as a humble PS but it may have something to do with the CIP I get on the BP.
     
  12. bigjobs

    bigjobs Active Member

    Jun 4, 2005
    754
    72
    yeah, this happens to me each time i get on a plane (not QF Link though :mrgreen: )

    i think it's nice. last time i flew bne-lax we had a great laugh.

    i also have noticed that the FA's will approach the WPs first when looking for dinner choices when there is the possibility of missing out on your first choice. this happened to me on my last lax-bne flight.
     
  13. one9

    one9 Active Member

    Sep 14, 2005
    592
    8
    one question for people who fly both paid first class and award first class:

    Do you think there is a difference in service quality when you fly paid First class compared with an award first class ticket?
     
  14. bigjobs

    bigjobs Active Member

    Jun 4, 2005
    754
    72
    on QF ... not in my experience.
     
  15. Mal

    Mal Enthusiast

    Dec 25, 2004
    12,227
    1,310
    London
    Flight Map:
    View my flight map
    I can't work out how they choose the people to greet...

    NZ -SYD -The purser/CSM/head FA came up and said the usual "welcome aboard, thanks for flying with us, great weather hey" welcome routine that I sometimes get with Qantas as part of the meet and greet.

    The guy next to me was a Plat (saw it on his BP), but he didn't get a greeting?!!? Wonder why. Was he on a reward tix? Did the CSM miss him?

    Domestic flights I get it extremely rarely, but it does happen. Moreso with weekend flights I think, where there are less Plats/Golds onboard and it makes it easy. The people around you do wonder why you're getting the hello and a newspaper and they're not!

    Cathay has done these greetings on just about every flight I've had with them as a Plat. I've had an offer of a seat change so I can be more comfy (alas, it wasn't to J, but to a row several behind where I had 3 seats to myself instead of being packed in next to a guy and his partner.

    Other greetings have been either via the In-Flight entertainment "Nice to have you back Mal, enjoy your flight [or words to that affect]) or personally. (even apologies for not being able to give me a better seat!).

    It's a nice touch, but something I'm not to phased about receiving or not receiving.
     
  16. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
    1,361
    25
    Brisbane
    I haven't noticed a difference, but I suspect that the FAs do tend (even subconsciously) to make a distinction in their own minds (if that makes any sense..??)
     
  17. acampbel

    acampbel Member

    Oct 31, 2005
    351
    2
    #17 acampbel, Jun 28, 2006
    Last edited by a moderator: Jun 28, 2006
    Actually it's getting quite embarrassing. After a brief discussion with the sommelier to match up the wines, its down to the cockpit so that the captain and I can play our favourite game of WWII Ace. We usually start about 30 seconds after the seat-belt sign is turned off, as the bogans/chavs are chronic un-bucklers. What japes!!!

    I am quite concerned about your attitude, Mr Danger. Are you seriously trying to state that the "other" passengers who have paid to be on the flight should receive equal treatment from the cabin staff? If so then I think we need to have a re-education session during the 6 o'clock swill at the Qantas Club. You are a member like us, aren't you ???
     
  18. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,179
    8,695
    BNE, SYD and CNX
    I think you totally misunderstood what I posted. If you think I am stuck up then you are sadly mistaken. I don't think that at any point I knocked you down. My status is nothing compared to the many QF platinums and OneWorld emeralds on this board. My status in life even lower.

    I merely stated that the few posts before mine had answered your question and I had given you an account of my experience on the SIN-MEL flight.

    As for the LAX-MLB remark, well this had a :p in it which means do not take seriously. But I was right, LAX-MLB is not an international flight. ;)

    Don't take anything I post to heart. It is great to have you on board and hope you are around continuing to post on this site in the future.
     
  19. Nightwatchman

    Nightwatchman Junior Member

    Jun 16, 2006
    37
    0
    I agree. On a peak hour, mid-week CityFlyer flight, half the cabin seems to be Plats / Golds.
     
  20. NM

    NM
    Moderator

    Aug 27, 2004
    15,764
    1,214
    Flight Map:
    View my flight map
    I don't think the FAs have any way of knowing if you are on an award ticket or paid. When I have snuck a look at the manifest on board, it shows you name, title (i.e. Mr, Mrs, Dr etc) and FF status (QF status or OneWorld status).

    All of my F experiences with QF have been on upgrades from business class (all using FF points or upgrades, no op-upgrades). And I have never seen any reference against my name on the manifest that would indicate I was an upgrade rather than a paid F passengers.

    The only other reference I have seen is to a passenger being Subload (basically staff or other person entitled to free or cheap inductry fares). So a subload passenger may be treated differently - perhaps being last to be asked for their meal selection.
     
Loading...

Share This Page