General Cruise Discussion

[Pushka]

Need to cancel our cruise with Cunard. Have already paid in full plus a heap of extras for drinks packages and excursions. Anyone had any dealings with them in regards to refunds?
Have sent them a few emails and haven’t received any reply so will try calling them once I’m home

Insurance claim? Cruise Companies arent all that helpful. Sometimes they may give a voucher. Refund? Unlikely.

 

[tgh]

They will adhere to their terms and conditions. (thats a fullstop ).. so no negotiation.
If you are close to sailing there will likely be 0 refund.
Travel insurance may save you

 

[jase05]

They will adhere to their terms and conditions. (thats a fullstop ).. so no negotiation.
If you are close to sailing there will likely be 0 refund.
Travel insurance may save you

Yeah, figured that would be the case. Was due to sail in a fortnight.
I’d be happy with a credit otherwise I’ll have to get TI involved

 

[drron]

Need to cancel our cruise with Cunard. Have already paid in full plus a heap of extras for drinks packages and excursions. Anyone had any dealings with them in regards to refunds?
Have sent them a few emails and haven’t received any reply so will try calling them once I’m home

This is when it is a good idea to have booked through a TA. ours is very good at getting refunds but we have never cruised with Cunard.

 

[zig]

Yeah, figured that would be the case. Was due to sail in a fortnight.
I’d be happy with a credit otherwise I’ll have to get TI involved

If you are that close to sailing I think you will need to rely on TI to recoup costs.

 

[Cruise Luxury]

Need to cancel our cruise with Cunard. Have already paid in full plus a heap of extras for drinks packages and excursions. Anyone had any dealings with them in regards to refunds?
Have sent them a few emails and haven’t received any reply so will try calling them once I’m home

Imagine you will get full refund on extras and excursions, but for cruise payment they will likely stick to cruise cancellation terms which will be nasty as cruise is close. They generally see that as an insurance matter…

If insurance says no you can go back with evidence and beg for some kind of credit.