General Cruise Discussion

[Pushka]

Need to cancel our cruise with Cunard. Have already paid in full plus a heap of extras for drinks packages and excursions. Anyone had any dealings with them in regards to refunds?
Have sent them a few emails and haven’t received any reply so will try calling them once I’m home

Insurance claim? Cruise Companies arent all that helpful. Sometimes they may give a voucher. Refund? Unlikely.

 

[tgh]

They will adhere to their terms and conditions. (thats a fullstop ).. so no negotiation.
If you are close to sailing there will likely be 0 refund.
Travel insurance may save you

 

[jase05]

They will adhere to their terms and conditions. (thats a fullstop ).. so no negotiation.
If you are close to sailing there will likely be 0 refund.
Travel insurance may save you

Yeah, figured that would be the case. Was due to sail in a fortnight.
I’d be happy with a credit otherwise I’ll have to get TI involved

 

[drron]

Need to cancel our cruise with Cunard. Have already paid in full plus a heap of extras for drinks packages and excursions. Anyone had any dealings with them in regards to refunds?
Have sent them a few emails and haven’t received any reply so will try calling them once I’m home

This is when it is a good idea to have booked through a TA. ours is very good at getting refunds but we have never cruised with Cunard.

 

[zig]

Yeah, figured that would be the case. Was due to sail in a fortnight.
I’d be happy with a credit otherwise I’ll have to get TI involved

If you are that close to sailing I think you will need to rely on TI to recoup costs.

 

[Cruise Luxury]

Need to cancel our cruise with Cunard. Have already paid in full plus a heap of extras for drinks packages and excursions. Anyone had any dealings with them in regards to refunds?
Have sent them a few emails and haven’t received any reply so will try calling them once I’m home

Imagine you will get full refund on extras and excursions, but for cruise payment they will likely stick to cruise cancellation terms which will be nasty as cruise is close. They generally see that as an insurance matter…

If insurance says no you can go back with evidence and beg for some kind of credit.

 

[odysseus]

Your original booking confirmation should list the cancellation terms, which are in their full terms here:

https://www.cunard.com/content/dam/cunard/marketing-assets/pdf/booking-condition-pdf/Cunard_Booking_Conditions_June_2025.pdf

Based on 14 days to go, and if you booked direct, you should be able to get 10% back (which is actually better than most major cruise lines).

If you booked through a TA, they'll almost certainly take that 10% for themselves as their own cancellation fee.

 

[jase05]

Thanks for all the advice.
I’m going to have to deal with TI and hope they come to the party otherwise I’ll just suck up the loss and move on. It’s just under $16k worth which isn’t ideal but it is what it is.
American Airlines have offered up travel credits which are near on $10k which is fine as we will head back to the US next year

 

[Pushka]

Thanks for all the advice.
I’m going to have to deal with TI and hope they come to the party otherwise I’ll just suck up the loss and move on. It’s just under $16k worth which isn’t ideal but it is what it is.
American Airlines have offered up travel credits which are near on $10k which is fine as we will head back to the US next year

Hope all is generally ok but likely isn't so good if you are going through this process.

Post automatically merged: Today at 8:16 AM

This is when it is a good idea to have booked through a TA. ours is very good at getting refunds but we have never cruised with Cunard.

Is that because you cancelled at last minute or because the cruise itself was cancelled? I'd have expected full refund if the latter regardless.

 

[RooFlyer]

If you booked through a TA, they'll almost certainly take that 10% for themselves as their own cancellation fee.

Unknown to me with my TA, and I've just cancelled a cruise.

 

[drron]

Hope all is generally ok but likely isn't so good if you are going through this process.

Post automatically merged: Today at 8:16 AM

Is that because you cancelled at last minute or because the cruise itself was cancelled? I'd have expected full refund if the latter regardless.

No it was a cruise that deviated from the original we booked. I said to our TA how disappointed we were when we got home and she put in a claim for compensation. I really didn't think we would get anything but a significant amount was forthcoming.
Also Cancelled BA flights on another occasion the day of travel as mrsdrron had a fall the morning of travel an had a significant knee injury. TA got full refund and money in our account 48 hours later.
And she doesn't take 10% either.

 

[Pushka]

I think I need to find a different TA. Last one I used, years ago, and was a Virtuoso, I called because I wanted to change a flight. Their first reaction was they thought I wanted to cancel and first words 'that will cost you an $800 penalty fee to cancel'. I said I'm not cancelling but changing. Which they did. Never used another TA again.

 

[RooFlyer]

I think I need to find a different TA. Last one I used, years ago, and was a Virtuoso, I called because I wanted to change a flight. Their first reaction was they thought I wanted to cancel and first words 'that will cost you an $800 penalty fee to cancel'. I said I'm not cancelling but changing. Which they did. Never used another TA again.

I guess there are goodies and baddies. I know TA vs not using TA has been well ventilated on AFF but you may want to try again?

 

[Cruise Luxury]

I think I need to find a different TA. Last one I used, years ago, and was a Virtuoso, I called because I wanted to change a flight. Their first reaction was they thought I wanted to cancel and first words 'that will cost you an $800 penalty fee to cancel'. I said I'm not cancelling but changing. Which they did. Never used another TA again.

Is there any chance the TA was simply stating the airline imposed cancellation fee?

 

[Pushka]

Is there any chance the TA was simply stating the airline imposed cancellation fee?

I didn't get that impression. But it was more the fact she didn't even bother to listen to what I was about to say but jumped in and assumed that I was going to cancel and how much I'd have to pay. Someone.

 

[Cruise Luxury]

Thanks for all the advice.
I’m going to have to deal with TI and hope they come to the party otherwise I’ll just suck up the loss and move on. It’s just under $16k worth which isn’t ideal but it is what it is.
American Airlines have offered up travel credits which are near on $10k which is fine as we will head back to the US next year

If insurance says no I recommend you write a nice email to cruse line with insurance rejection letter included and beg for credit mercy. It happens.