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[N860CR]

we had a similar discussion with a Westpac application. It was obvious that the offshore person did not comprehend what was being presented. We tried presenting the information in various summarised tables and all Westpac would say is it was declined and the hidden decision makers would not engage in a discussion. We took the same payslips and were approved by another bank in abut 5 minutes.

Pretty much identical to mine (with Westpac as well). Form asks for impossible to calculate “post tax” figures and the agent who called to verify couldn’t figure it out. Lodged a complaint via AFCA and got the usual compensation, but the end result was “we can’t process this application however could process a new one” .

Applied for NAB and HSBC afterwards and both approved.

 

[Dr Ralph]

UPDATE:


Phone call today. They will not approve my credit card application as it 'does not meet their lending criteria'.

They have agreed to withdraw my application and remove the hit from my credit file.

First time I've not been successful applying for a credit card, in probably 100+ churns over 20+ years. So this is definitely not about my credit worthiness.

I have informed them that I will be lodging a complaint with AFCA about the manner in which my application was processed.

FURTHER UPDATE:

AFCA complaint lodged. I'm expecting it to come to nothing for my application, but am hopeful at least that G&C may change its processes in the future.

 

[N860CR]

UPDATE:


Phone call today. They will not approve my credit card application as it 'does not meet their lending criteria'.

They have agreed to withdraw my application and remove the hit from my credit file.

First time I've not been successful applying for a credit card, in probably 100+ churns over 20+ years. So this is definitely not about my credit worthiness.

I have informed them that I will be lodging a complaint with AFCA about the manner in which my application was processed.

FURTHER UPDATE:

AFCA complaint lodged. I'm expecting it to come to nothing for my application, but am hopeful at least that G&C may change its processes in the future.

Be interesting to see how they handle it. AFCA doesn’t involve itself in refusals to provide credit, but you can fudge it by calling it a systematic complaint (as I assume you did). It’ll be referred back to the bank who may well do nothing and if it goes to AFCA for mediation they’ll close it on the basis of being outside of scope. The major banks have a “shut up and go away” figure ($1500) to get rid of you at the first point. Be interesting to see if the smaller banks do the same.

 

[Dr Ralph]

Be interesting to see how they handle it. AFCA doesn’t involve itself in refusals to provide credit, but you can fudge it by calling it a systematic complaint (as I assume you did). It’ll be referred back to the bank who may well do nothing and if it goes to AFCA for mediation they’ll close it on the basis of being outside of scope. The major banks have a “shut up and go away” figure ($1500) to get rid of you at the first point. Be interesting to see if the smaller banks do the same.

Yep, I realise you can't lodge a complant with AFCA just for failed credit application. Mine was framed around incompetence/discrimination. As above I'm prepared to give it a ago. Anything just so G&C can see that what it is doing is unaccpetable. It is fundamentally unacceptable that someone in an abusive domestic relationship would need the permission of their partner to obtain a personal credit card.

If the complaint fails, I will lodge with the Sex Discrimination Commissioner directly.

 

[N860CR]

Yep, I realise you can't lodge a complant with AFCA just for failed credit application. Mine was framed around incompetence/discrimination. As above I'm prepared to give it ago. Anythng just so G&C can see that what it is doing is unaccpetable. Then if it fails I will lodge with the Sex Discrimination Commissioner directly.

Should be able to bypass easily enough to level 1 (which is just referral back to the bank and a minimal fee for them). It’s the next level that gets expensive and I suspect AFCA will flick it then. Never know, they might pay some shutup money.

 

[big_RED]

Yep, I realise you can't lodge a complant with AFCA just for failed credit application

I feel your pain. People in this thread are much kinder than the "Failed Amex thread". I was told "it's their process and they can make it as short or as long as possible and the lender owes you nothing" lol.

But I appreciate the determination you have had with this! I still need to mail off my physical letter to America Express detailing my complaint.

 

[BettyB]

Received an email today telling me my application was unsuccessful.

Good luck to those who try for this card, seems it's a very difficult one to get.

 

[http_x92]

Putting myself through this application now. Still in the 12 month/18 month lockout for the other banks and Im left with this for Qantas cards. Automatic conditional approval with no human intervention so far, uploaded the docs.

Will report back later.

 

[http_x92]

Finally got this approved but wow a lot of hoops to jump through. Did require a lot of patience but stuck through it. It was... an experience like no other.

Required:
- Signing a form allowing for the collection of credit and personal data.
- Bank statements
- Payslips
- Existing credit card statements, Zip and Afterpay statements if applicable
- Copy of the Driver's licence
- Verification of Employment (a document would do)

By far the most extensive application out of all AU credit cards. Also required frequent communication with the Lending specialists, made a bit harder because I could only reply back to the emails at night with the attached documents. So it was slow. Certainly no auto approvals here. I hope this advice would be useful.

 

[anyonebutqantas]

Clearly this card and bank are not worth the hassle. I wonder why they even bother offering this card product (which is not even that compelling) if they don't want to run a reasonable application process.

 

[LostRedditor]

Required:
- Signing a form allowing for the collection of credit and personal data.
- Bank statements
- Payslips
- Existing credit card statements, Zip and Afterpay statements if applicable
- Copy of the Driver's licence
- Verification of Employment (a document would do)

That is outrageous!
So glad I did not go for this. What a pain in the rear

 

[Lynda2475]

Crazy overkill on documentation, quite invasive and a real concern if there is any sort of data breach as thieves would have all your detailed spending habits. Don't think many would bother, so can't see them getting many customers.

Personally if you meet income requirements I do not see why any banks has the right to know how you spend your disposable income, invasion of privacy.

They can already see from your credit report if you reliably pay your debts on time.

 

[PrezRegan]

I'm also going through this now and has to send a similarly long list of documents. I don't recall having to provide this much info to a bank in years, particularly not for a credit card. It's been going on for about 2 weeks. After submitting all my docs and getting a request for more docs, I called my case manager last Friday and she said mine was next to be processed and that she had everything she needed. Hopefully I hear some good news this week...

In contrast, I also applied for a NAB Rewards card and got approved within 48 hours last Wednesday. Simply uploaded my most recent payslip and confirmed the details they had from my last application were still accurate and all done. Massive difference between the big banks and the smaller ones.

To be fair, when I spoke to the case manager she said they were experiencing an unprecedented level of interest since they offered the product so I suspect it's more of a "mom and pop" type of small bank that is overwhelmed by a sudden flurry of churners!

 

[Dr Ralph]

AFCA complaint lodged.

UPDATE: AFCA contacted me last week to tell me that G&C claimed they had been in contact with me and that a resolution had been reached. Only thing is that this was completely false! G&C has made no attemptt to contact me and the matter is definitely not resolved.

As I understand it, the matter will now proceed to the Case Management Stage.

 

[anyonebutqantas]

UPDATE: AFCA contacted me last week to tell me that G&C claimed they had been in contact with me and that a resolution had been reached. Only thing is that this was completely false! G&C has made no attemptt to contact me and the matter is definitely not resolved.

As I understand it, the matter will now proceed to the Case Management Stage.

Bizarre - they must be woefully incompetent!

 

[jason_c]

UPDATE: As my listed expenses (mortgage etc) were indicated as being split with my partner, they now want me to substantiate my partner's income details!

So I now need to provide either payslips or a tax return for my partner.

They also indicated that unless they can verify income from my partner (because we have a joint mortgage) they are going to decline the application due to the amount available in the mortgage redraw.

Sounds like the lending policies of a credit union I worked for in the 90s

 

[Easy Tiger]

UPDATE: AFCA contacted me last week to tell me that G&C claimed they had been in contact with me and that a resolution had been reached. Only thing is that this was completely false! G&C has made no attemptt to contact me and the matter is definitely not resolved.

As I understand it, the matter will now proceed to the Case Management Stage.

Go get em mate! What a disaster!

 

[yojohnny]

Be interesting to see how they handle it. AFCA doesn’t involve itself in refusals to provide credit, but you can fudge it by calling it a systematic complaint (as I assume you did). It’ll be referred back to the bank who may well do nothing and if it goes to AFCA for mediation they’ll close it on the basis of being outside of scope. The major banks have a “shut up and go away” figure ($1500) to get rid of you at the first point. Be interesting to see if the smaller banks do the same.

Would you mind expanding on this please as it is useful info!

What exactly do you mean by a “shut up and go away” figure of ($1500)?

 

[N860CR]

What exactly do you mean by a “shut up and go away” figure of ($1500)?

Nothing hard and fast, but basically each level of escalation costs the bank $X (I’d only be guessing if I said how much). The first level of AFCA escalation is to just refer it back to the bank (most banks now just close complaints as “feedback” and never get back in touch with the customer.

If the bank can resolve it at the first escalation, then they’re only charged the first level fee and it’s over. If the consumer says they want it escalated, it goes back to AFCA who assign an investigator (and there’s a few steps after that). Thats when it starts costing money.

It’s in the banks interest to end it at the first escalation. You’ll find the major banks have a figure to end it at that level even if the customer doesn’t have a great chance of success. It’s a lot cheaper than allowing further escalation.

 

[yojohnny]

Nothing hard and fast, but basically each level of escalation costs the bank $X (I’d only be guessing if I said how much). The first level of AFCA escalation is to just refer it back to the bank (most banks now just close complaints as “feedback” and never get back in touch with the customer.

If the bank can resolve it at the first escalation, then they’re only charged the first level fee and it’s over. If the consumer says they want it escalated, it goes back to AFCA who assign an investigator (and there’s a few steps after that). Thats when it starts costing money.

It’s in the banks interest to end it at the first escalation. You’ll find the major banks have a figure to end it at that level even if the customer doesn’t have a great chance of success. It’s a lot cheaper than allowing further escalation.

Thanks. I appreciate the detailed reply.

I've had luck on the half dozen complaints I've made and they've ranged from $0 I was asking for to ~$300 they owed me, so this is inline with your comments.