Card Promotions G&C Mutual Bank Platinum Visa Credit Card. 50,000 bonus QFF points for a new card.

[ozflier]

UPDATE:


Phone call today. They will not approve my credit card application as it 'does not meet their lending criteria'.

They have agreed to withdraw my application and remove the hit from my credit file.

First time I've not been successful applying for a credit card, in probably 100+ churns over 20+ years. So this is definitely not about my credit worthiness.

I have informed them that I will be lodging a complaint with AFCA about the manner in which my application was processed.

FURTHER UPDATE:

AFCA complaint lodged. I'm expecting it to come to nothing for my application, but am hopeful at least that G&C may change its processes in the future.

Thank you for your work and feedback - much appreciated.

 

[Dr Ralph]

AFCA UPDATE: I'm still waiting for a Case Worker to be assigned by AFCA so this can move to the next stage.

"Your case is currently waiting to be allocated to an AFCA case worker. This can sometimes take a number of weeks.

Unfortunately, AFCA is experiencing delays in allocating complaints to caseworkers."

 

[Dr Ralph]

AFCA UPDATE: Had a call yesterday saying that they do not believe that they can take this any further as I suffered 'no financial loss'. I said what about G & C asking for my partners income. What if I was in a domestic violence relationship? Ding. Ding. Ding! AFCA very happy to now proceed and delighted that I could supply them with a written request for this information from G & C.

 

[ozflier]

I've got to give you credit - you're good!

 

[N860CR]

AFCA UPDATE: Had a call yesterday saying that they do not believe that they can take this any further as I suffered 'no financial loss'. I said what about G & C asking for my partners income. What if I was in a domestic violence relationship? Ding. Ding. Ding! AFCA very happy to now proceed and delighted that I could supply them with a written request for this information from G & C.

Amazing how certain “buzz words” will always work!

 

[QF029]

I was considering applying for this card as I've run out of other banks for a few months and I refuse to use NAB (also difficult for me). I'm glad I read this thread and won't waste my time!

 

[Dr Ralph]

AFCA UPDATE: Seems the wheels of justice at AFCA turn slowly. I have received the following update:

"At this stage, I am satisfied that the complaint is within our jurisdiction. AFCA can consider the allegations raised by you regarding G&C Mutual Bank Limited’s conduct in that:
• was G&C Mutual Bank Limited entitled to ask for your partners income.
• was your application declined because of this reason alone.
• was there any gender-based discimination.

The complaint will now be re-allocated to a new case worker for further review.

The new case worker will contact you to discuss:
• their understanding of the complaint and
• how we will investigate the complaint."

 

[BettyB]

AFCA UPDATE: Seems the wheels of justice at AFCA turn slowly. I have received the following update:

"At this stage, I am satisfied that the complaint is within our jurisdiction. AFCA can consider the allegations raised by you regarding G&C Mutual Bank Limited’s conduct in that:
• was G&C Mutual Bank Limited entitled to ask for your partners income.
• was your application declined because of this reason alone.
• was there any gender-based discimination.

The complaint will now be re-allocated to a new case worker for further review.

The new case worker will contact you to discuss:
• their understanding of the complaint and
• how we will investigate the complaint."

Just curious, what would it take to resolve the matter for you Dr Ralph?

 

[Dr Ralph]

Just curious, what would it take to resolve the matter for you Dr Ralph?

I'd like more, but I'd settle for these two things:

1) G & C to acknowledge their discriminatory conduct and change their procedures for assessing credit cards (Whilst I am not in a domestic violence situation, you cannot permit a financial organisation to refuse to offer a credit card without a person receiving consent from their partner).
2) The points on offer for the card

 

[diamondhands]

Thanks for taking us along for the ride. I’m finding this interesting. Painfully slow, but still interesting.

 

[Dr Ralph]

AFCA UPDATE:



Had a call and a follow up formal letter from AFCA’s Dispute Resolution Specialist. AFCA have put the correspondence in a formal letter and given me 14 days to verify/add to the information. This will then be formally put to G & C.



“As we discussed, because the complaint is not resolved, it has moved to the next stage

of our process. This letter sets out:

• my understanding of the complaint and the issues I will investigate

• our approach to some of the issues raised

• the information you need to send me by 10 April 2024

I believe the complaint may resolve by negotiation. I will continue discussions with you

and G&C Mutual Bank Limited to see if this is a possibility.

If the complaint is not resolved within 28 days, I will continue with my review of the

information provided by both parties. I will then provide a preliminary assessment about

the merits of the complaint. After this, if the complaint is still not resolved or if you or

G&C Mutual Bank Limited do not accept the preliminary assessment, we will issue a

final decision.”

 

[eddie eagle]

So I applied for their card in March 24 because I was out of the other 10 or so other cards waiting for the 12-48 months waiting periods between cards. (NAB now 18 months, Bankwest 24 months and BO specialist 48 months) Like others I was asked for payslips which is totally normal, copies of home loan statements, statement from salary packaging provider for a laptop sacrificed 12 months ago, letters from three other card providers showing that accounts have been closed (some up to 12 months prior) outcomes from last 6 credit cards applied for, copies of partners payslips, explanation of a $3.30 per month salary packaging fee. They also wanted my employers payroll address as my YTD income did not equal annual salary as out employer changed payroll systems mid financial year. These were over the space of 2 weeks and over 5 separate email requests. Unbelievable detail, never before experienced in 10 years of churning.. I persisted. but only after expressing my concern about the repeated, unorganised requests and seeking positive confirmation that this was indeed the last request. received no response after resending my request, I eventually sent the final documents (card closure letters) 5 days later and was called the next day to advice approval. Met the spend criteria and are awaiting to see if 50K points auto awarded at next statement date and will keep open until the extra 10K points in november. then close and never again!!!

 

[PrezRegan]

I

So I applied for their card in March 24 because I was out of the other 10 or so other cards waiting for the 12-48 months waiting periods between cards. (NAB now 18 months, Bankwest 24 months and BO specialist 48 months) Like others I was asked for payslips which is totally normal, copies of home loan statements, statement from salary packaging provider for a laptop sacrificed 12 months ago, letters from three other card providers showing that accounts have been closed (some up to 12 months prior) outcomes from last 6 credit cards applied for, copies of partners payslips, explanation of a $3.30 per month salary packaging fee. They also wanted my employers payroll address as my YTD income did not equal annual salary as out employer changed payroll systems mid financial year. These were over the space of 2 weeks and over 5 separate email requests. Unbelievable detail, never before experienced in 10 years of churning.. I persisted. but only after expressing my concern about the repeated, unorganised requests and seeking positive confirmation that this was indeed the last request. received no response after resending my request, I eventually sent the final documents (card closure letters) 5 days later and was called the next day to advice approval. Met the spend criteria and are awaiting to see if 50K points auto awarded at next statement date and will keep open until the extra 10K points in november. then close and never again!!!

Was approved in December and it will take them the full 5-8 weeks to credit it. Met the spend within statement period and didn't get points until March (so pretty much 3 months later)