Excuses why an itinerary does not qualify as 140K/280K OW | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Excuses why an itinerary does not qualify as 140K/280K OW

Status
Not open for further replies.

burnt

Member
Joined
Dec 10, 2009
Messages
213
Over the years I have had many and varied responses from QF regarding OW redemption trip itin. as to why they do not comply, things like, you cant leave your country of residence twice, you have to travel in one direction, but the best was yesterday and I had an itinerary that I needed to check the QF distance calculator and there was a difference of over 1,600 and the QF response was that OW does not fly between Rome & Istanbul and therefore the distance has to be calculated where we fly, calculator had to calculate FCO-LHR-IST.

Could not convince him even though the rules state otherwise?, just said thank you and I will replan
 

JohnK

AFF Supporter
Joined
Mar 22, 2005
Messages
41,162
Is that a surface segment FCO-IST or actually flying FCO-LHR-IST?

If the latter then the calculation is correct to include total distance.
 

burnt

Member
Joined
Dec 10, 2009
Messages
213
Is that a surface segment FCO-IST or actually flying FCO-LHR-IST?

If the latter then the calculation is correct to include total distance.
I was flying LHR-FCO then cruise to IST and keep flying towards Aus.
 

mrdctau

Intern
Joined
Feb 3, 2014
Messages
93
OW can route you from FCO to IST via MUC which is 1031 miles shorter than going via LHR so can you shave 600 miles from your trip elsewhere?
 

JohnK

AFF Supporter
Joined
Mar 22, 2005
Messages
41,162
I was flying LHR-FCO then cruise to IST and keep flying towards Aus.
Hmmm. The surface sector should be point to point not where Oneworld flies.

Need to look at terms and conditions closely but that would be disappointing if the award booking engine has another bug in it.
 

burnt

Member
Joined
Dec 10, 2009
Messages
213
OW can route you from FCO to IST via MUC which is 1031 miles shorter than going via LHR so can you shave 600 miles from your trip elsewhere?
Rule 14.5.5 applies here "Surface segments are permitted as part,,,,, but the distance between the disembarkation point and the next embarkation point will be included in the calculation for that itinerary"

Separate rule also states that (may be unpublished?) BOTH cities between a surface sector count as ONE stopover IN TOTAL, so therefore you could have a long trip with FOUR different surface sectors and ONE separate STOPOVER and still be a "VALID TICKET" ( subject to other normal rules.
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
18,994
Flights
My Map
Does FCO-IST some how count as changing continent? I thought that surface segments can only be intra-continent.
 

burnt

Member
Joined
Dec 10, 2009
Messages
213
I understand some of the Explorer fares have rules about inter continent etc but not OW classic redemption, a surface sector is a surface sector wherever it is, also the thing about taking the OW route to get there for a surface sector or to get back to your origination point from the end point is calculated as point to point, not where OW flies,
eg DPS-CMB-HKG-LAX-BNE-HKG-AKL-MEL-PER-BME-DPS is "valid at 34,732 as per GCM but the trip ends in BME and it is just a calculation STRAIGHT back to DPS, but if you were calculating the OW flight distance to DPS it would be PER-KUL_DPS and would make the total distance 38,762.
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
18,994
Flights
My Map
I agree about the point to point surface sector. I was just wondering as per my question.
 

burnt

Member
Joined
Dec 10, 2009
Messages
213
Broome to Bali is a good example of an "inter country" calculation of a distance that is not flown, although not sure if it is counted as a surface sector or just a calculated distance to arrive at a total distance, don't suppose it really matters either way.
 

Danger

AFF Supporter
Joined
Jun 19, 2006
Messages
6,064
Does FCO-IST some how count as changing continent? I thought that surface segments can only be intra-continent.
I don't believe there's any restriction with respect to changing continent for a QF oneworld five stop award. Regardless, FCO and IST are the same continent (Europe) for the purposes of a oneworld Explorer paid ticket.
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,597
Messages
1,884,251
Members
49,491
Latest member
Gaphjam
Top