They should be able to confirm the booked fare bucket (almost certainly I) for each flight.
Sigh.
Nothing is as simple as it seems.
Despite booking this entirely on Virgin Website as a "I" prefixed published fare, and all here agreed that looked fine, now these laggards have finally responded, it seems only the VIRGIN fights are in I Class and it appears the HK Airlines fares are in Z class which appears to mean
Z for ZERO points or SC.
And the ADL-MEL segment is totally missing off their mail.
NOW I'll email the Virgin Plat Desk and check if Z earns anything or if they can re-issue in a bucket that does at no price change. . What a mess
3. VA1291 I SU19AUG MELCNS HK2 E
4. HX016
Z SU19AUG CNSHKG HK2 1350 1905 E 1 1 - CS PAX
5. HX015
Z TU21AUG HKGOOL HK2 2120 0825+1 E 1 1 - CS PAX
6. VA1448 I WE22AUG OOLADL HK2 E
10.WIN/P M PURCHASER
11.EMAIL/OZSTAMPSxx_xx_xx
12.SSR SEAT HX HK2 CNSHKG 016
Z19AUG 17EN17FN/P1/2/RS
13.SSR SEAT HX HK2 HKGOOL 015
Z21AUG 17EN17FN/P1/2/RS
Many emails to go and it will likely get sorted or refunded at no penalty, but WHAT a trap fare for newer players who did not ask first.